Rick McGill's Airport Toyota

Excellent Experience Everyone I encountered was extremely helpful and courteous. My car was serviced and returned exactly as I left it. I would refer anyone to this servic Everyone I encountered was extremely helpful and courteous. My car was serviced and returned exactly as I left it. I would refer anyone to this service center. More

2016 4Runner 10k service Service department is excellent. Service writer staff are very professional to the customer. Technicians do the job right the first time. Customer lou Service department is excellent. Service writer staff are very professional to the customer. Technicians do the job right the first time. Customer lounge is spacious with comfortable chairs and fresh coffee. Overall great dealership for service work. More

Good service They are good service and give me a good quality on my Prius Toyota. They did take of care my Prius and the price was great deal. They are good service and give me a good quality on my Prius Toyota. They did take of care my Prius and the price was great deal. More

In and out quickly Very positive experience we were in and out quickly. They were very professional And nice. They explained everything that had been done to my vechic Very positive experience we were in and out quickly. They were very professional And nice. They explained everything that had been done to my vechical. More

Good people to deal with! Very professional, quickly solved problems and concerns. Made sure I left Happy. My truck came in missing the towing package. They immediately secured Very professional, quickly solved problems and concerns. Made sure I left Happy. My truck came in missing the towing package. They immediately secured another pickup truck with exactly the equipment I wanted. Good people! More

First service on my 2016 Rav 4 Shannon signed me in, had the center check on what I asked and sent me on my way with a smile. They alway take care of their customers. This is my 8t Shannon signed me in, had the center check on what I asked and sent me on my way with a smile. They alway take care of their customers. This is my 8th Toyota from Airport Toyota. More

First 5,000 service for my 2016 Tecoma. Everything went well Great, it took only 45 minutes. I have good cup of coffee, read few good articles and my truck was ready. Time went by so fast. Great, it took only 45 minutes. I have good cup of coffee, read few good articles and my truck was ready. Time went by so fast. More

Very good I just had repair work on my toyota. Wish this wouldn't have happened but the age of the car had something to do with the radiator breaking down. I just had repair work on my toyota. Wish this wouldn't have happened but the age of the car had something to do with the radiator breaking down. More

We like our New Prius! Thank you! My husband and I purchased a Toyota Prius in January 2015. I had researched prices from East Tennessee to Nashville. I found the best price and cour My husband and I purchased a Toyota Prius in January 2015. I had researched prices from East Tennessee to Nashville. I found the best price and courteous and helpful service. Thank you for making the purchase of a new car easy and not labor some! This is our 5th Toyota and our first from Rick McGill. We will be back! Thank you! The Robins More

I can't say Rick McGill's Airport Toyota is any worse than other car dealers, but I cannot say it is better either. Here's the essence of the story. When you contact them about buying a car, they worse than other car dealers, but I cannot say it is better either. Here's the essence of the story. When you contact them about buying a car, they are very helpful. The minute you agree to buy, they are off to the next buyer and you are just history. That is the distinct feeling I got and so did the person who was with me. Whatever deal I made, it was my decision, but I felt pressured in an indirect way by the salesperson. He "poor mouthed" how much the dealership had overpaid for the used car and how much they had put into prepping it. Both lies. He wanted to make it sound like they were losing money on the deal. When does that ever happen? After the sale closed and all the paperwork was done, there was a good-bye handshake and out the door. No follow-up phone call or anything. If I bought another car, especially if it was new, I'd first go to Fox Toyota. I've dealt with them and I think you not only get a decent deal, but more respect. To guide you in dealing with this dealership, I offer the following advice. Research the value of the car you want to buy and the value of your trade in by visiting the NADA, KBB, and Edmunds web sites. Average all the values you find. Assume for a used car that the dealer probably has 5 - 10% LESS in the car than the average you calculate. Assume the "Dealer COST" for a new car still has a 2-3% profit margin built in (called dealer hold back). Know what you are willing to pay before you go to the dealer. Pay no more. Bring your research and a calculator to the test drive. Don't believe anything the salesman says about either the price or the car itself (true for every dealer). Recognize that any "trade in" they give you for your car is a combination of a discount on the car you are buying and the value they are paying for your car. A "$12,000" trade in may be a $3,000 discount you could get if you had no trade and a $9,000 payment for your car. Bargain for the car with all fees included except taxes, title and license - they charge $499 for a "doc fee" which should be included in the price you are negotiating - not tacked on later. Add the stipulation that the car must have a full tank of gas (not the piddling 1/8 tank they provide). Write this on any offer you make. Once you have test driven the car and are prepared to make an offer, insist on going someplace private to do your thinking. You do not want the salesman hovering across the table. Go to your own car if you need to. Do NOT make them a fair or good offer in fear they will turn you down - make them a low-ball offer you know they will refuse (they will act insulted, but they will counter offer). I suggest 10-15% below the average you calculated (ignore their asking price) for a used car and 3 - 5% below dealer cost for a new car (assuming no trade in). If you are trading, use the average of the "private party" price for your car, not the trade-in value and SUBTRACT that from the DOLLAR OFFER you make. So you have a DOLLAR OFFER + Your Car as Trade. Example: Used Car Asking Price $19,995. Average price from 3 sources = $17,000. Average Private Party value of your car $7,000. Dollar Offer = $17,000 - 10% = $15,300 - $7,000 value of your trade = $8,300. Initial offer to dealer = $8,300 plus your car as trade. New Car Sticker Price = $28,000. New Car Dealer Cost = $25,000. Dollar offer = $25,000 - 5% = $23,250 - $7,000 value of your trade = $16,250. Initial offer to dealer = $16,250 plus your car as trade. Do not make a second offer until they counter your first offer with one of their own. If it is a used car and you want it inspected by another garage, insist it be done PRIOR to signing any contract. Don't fall for the "buy now and bring it back if there is a problem" pitch. (An exception is if the car is still under the bumper-to-bumper warranty of the manufacturer.) Remember, they do not care about you. Really, they don't. All they want is your money. More