Rick McGill's Airport Toyota

Regularly scheduled maintenance. I made the service appointment on the dealerships website and upon my arrival I was promptly greeted and directed to the dealership’s courtesy waiting I made the service appointment on the dealerships website and upon my arrival I was promptly greeted and directed to the dealership’s courtesy waiting room. The service was performed in an expeditious manner and upon completion, a service writer explained the work preformed and the technician’s findings. This is my third scheduled maintenance at this dealership. More

Oil change, 19-point inspection. I did not have a very Advanced appointment, i just called and they were able to work me in the same day, quick turnaround time. I did not have a very Advanced appointment, i just called and they were able to work me in the same day, quick turnaround time. More

Great buying experience We had two salesmen. Jessica and Doug. Both of them took all the time we needed to be sure we were comfortable with our choice and answer our questio We had two salesmen. Jessica and Doug. Both of them took all the time we needed to be sure we were comfortable with our choice and answer our questions. Now that we have purchased our Avalon we know we are not on our own. Both of them have made it clear they are there for any help we need. Our car shopping has been a pleasure because of them. More

Awesome customer service, with value added vehicles. Go see Jessica, my sales lady was simply awesome and worth every minute of your time. My Toyota 4Runner is a great vehicle. I bought a limited and m Go see Jessica, my sales lady was simply awesome and worth every minute of your time. My Toyota 4Runner is a great vehicle. I bought a limited and my husband loved it so much he purchased 2 days later the off road version. The folks at Rick McGill dealership are simply wonderful folks from sales, to finance to parts as my husband and I both received additional accessories for our new rides. Take a visit, ask for Jessica you will leave feeling like you got a deal of the century. Very professional, impressive folks at this dealership .... More

always very friendly and very honest and nice Because of the service I always receive here, they are always honest with we and do an excellent job on our Toyota Tundra, do not trust the other deal Because of the service I always receive here, they are always honest with we and do an excellent job on our Toyota Tundra, do not trust the other dealerships in Knoxville. More

Great Service I was able to bring my car in before my appointment and got out right on time. The lounge and coffee isn't half bad either. I was able to bring my car in before my appointment and got out right on time. The lounge and coffee isn't half bad either. More

Timing Belt Service WENT IN FOR TIMING BELT CHANGE, They found two other serious problems that would probably caused breakdown on on upcoming beach trip. Felt confiden WENT IN FOR TIMING BELT CHANGE, They found two other serious problems that would probably caused breakdown on on upcoming beach trip. Felt confident it would be fixed right. More

New 4 Runner I made more than one trip to Rick McGills Toyota, shopping for a new 4 Runner. Doug Hicks was always ready to answer my questions and he made sure tha I made more than one trip to Rick McGills Toyota, shopping for a new 4 Runner. Doug Hicks was always ready to answer my questions and he made sure that I knew that I can always contact him if I needed anything. When I was ready to leave with my new car, Doug had it touched up so that it would be perfect. More

First and last time Went to get oil changed and had a 5 PM appointment it was after 6 before my car was even pulled in , when asked why the delay was told they were busy Went to get oil changed and had a 5 PM appointment it was after 6 before my car was even pulled in , when asked why the delay was told they were busy . If your that busy dont take anymore appointments, you obviously no respect your customers time . I always drive a camry for work this will be the last time any will be brought there. Robyn the service advisor was the only bright spot about the visit . More

Customer Service We really appreciate how quickly they got us in and then let us know it was something simple and it didn’t cost us anything!!😊 We really appreciate how quickly they got us in and then let us know it was something simple and it didn’t cost us anything!!😊 More