Rich Ford

We went in today trying to make a spare set of keys work. The Service agent took our keys and within an hour or so he had the extra set working. There was no charge. Thank you, this will be remembered and The Service agent took our keys and within an hour or so he had the extra set working. There was no charge. Thank you, this will be remembered and shared. 2019 Ford Escape which had been bought from Rich Ford and sold to us by Tillery Chevrolet in Moriarty. He never even gave us his name - very cool!!!! More

this dealership has never failed to impress me with the service and friendliness they are always willing to help.. i have been a customer for over 40 years service and friendliness they are always willing to help.. i have been a customer for over 40 years More

The staff is very friendly and helpful. The environment is clean. Work was completed in a timely manner and we were kept informed during the process. is clean. Work was completed in a timely manner and we were kept informed during the process. More

The staff are always friendly and polite. They take the time to listen and address all my concerns and questions. I trust my car with them. time to listen and address all my concerns and questions. I trust my car with them. More

Dylan Williams is Professional & Patient with lack of parts availability. He continued to update me as to when the A.B.S. HCU & Electric Control would arrive. My 2011 Ford Edge was initially driven to parts availability. He continued to update me as to when the A.B.S. HCU & Electric Control would arrive. My 2011 Ford Edge was initially driven to Rich Ford on April 05, 21. He called and texted me twice weekly on updates. Jacob Garcia,(parts dept.) kept Dylan informed. Mark Martinez did an Outstanding job on the install of the HCU and programing the new control. Mr. Williams should be Rewarded by Rich Ford Management for Diligence and Courtesy. My wife drove Home May 10th, Happy! Thank you, William Zimmerman More

Service dept. has a first come first served policy and will not make an appt. After 2 wasted 30 minute trips on a less than a one year 150 purchase, I have made huge mistake in buying from this dealer. will not make an appt. After 2 wasted 30 minute trips on a less than a one year 150 purchase, I have made huge mistake in buying from this dealer. More

We have been customers of Chris Salazar at the Edgewood dealership for many years and have been very happy with the vehicles we have purchased. We love dealing with Chris because he is honest and always w dealership for many years and have been very happy with the vehicles we have purchased. We love dealing with Chris because he is honest and always works hard on our behalf. More

Awesome service while I searched for the best vehicle to fit my growing family! Pete and Allan took good care of us and answered all questions we had. fit my growing family! Pete and Allan took good care of us and answered all questions we had. More

As always I wait, and wait for a service advisor to help me. No communication during my service, then when they do, there’s no privacy, they announce my vehicles issues (up sale) to the entire waiting area. me. No communication during my service, then when they do, there’s no privacy, they announce my vehicles issues (up sale) to the entire waiting area. More

As always everyone was friendly and professional and the service was excellent. James was great getting me in and out quickly and on my way. service was excellent. James was great getting me in and out quickly and on my way. More