Rich Ford

I had gone to Power Ford initially to look at a 2021 Ford F150 XLT sport 4 x 4 that had just arrived. They said that I would expect to pay MSRP plus an additional $1800 non-negotiable “dealer adjustment” mar F150 XLT sport 4 x 4 that had just arrived. They said that I would expect to pay MSRP plus an additional $1800 non-negotiable “dealer adjustment” mark up. They said due to the global microchip shortage and it’s effect on incoming inventory, they knew that somebody would buy the truck no matter what, so they can stand firm on their pricing. That didn’t sit well with me, so I went to Rich Ford to look at an almost identical truck (only difference was the wheels) that they had just gotten in (truck hadn’t even been through PDI yet). When I arrived a Rich Ford, I was met by Patrick Smith Junior. I told him what I wanted and we were able to make a great deal on the truck. I also received a great price on my trade in. The only hiccup during the process was that since they had just gotten the truck in, I had to wait a few hours for it to be inspected and readied for delivery. I did not mind waiting though. They let me take my trade-in for one final ride to run some errands while they got the truck ready. Overall, I am extremely satisfied with my purchase at Rich Ford. Patrick was awesome to work with and the whole process was streamlined. And while it might not matter to other dealerships in town how they deal with their customers during this microchip shortage, they need to realize it won’t last forever. As such, I will now only deal with Rich Ford. More

Professional, courteous, detailed and thorough. I needed a service badly and I have few days off. I called and they told me to just come on in. Fantastic. a service badly and I have few days off. I called and they told me to just come on in. Fantastic. More

Great and thorough job doing 60K maintenance!! Very professional. Very helpful in answering all my questions. professional. Very helpful in answering all my questions. More

Fantastic buying experience! Spoke with Rich Ford a couple weeks ago about the type of vehicle we were looking for....received a call as soon as they had some hit the lot and the salesman and financing couple weeks ago about the type of vehicle we were looking for....received a call as soon as they had some hit the lot and the salesman and financing folks were all great and easy to work with! More

WOW! What a great experience we had! Most pleasant vehicle purchase experience we've EVER had! Loved the Salesman, Hunter. He was so helpful, able to answer any & all questions and really pleasant! vehicle purchase experience we've EVER had! Loved the Salesman, Hunter. He was so helpful, able to answer any & all questions and really pleasant! Jimmy was great to work with also . . .also very pleasant, very helpful and efficient! Will definitely go back for next vehicle purchase! More

We are very happy with the experience we had at this dealership. We would recommend this dealership and would plan to shop with them in the future. And many thanks to Hunter for his phenomenal expertise dealership. We would recommend this dealership and would plan to shop with them in the future. And many thanks to Hunter for his phenomenal expertise. More

I was in Cheyenne Wyoming and went to the Ford Dealership for service. They had no Idea what might be wrong and couldn't work on it for 3 weeks. Not wanting to be stuck here that long, I called Rich Ford, for service. They had no Idea what might be wrong and couldn't work on it for 3 weeks. Not wanting to be stuck here that long, I called Rich Ford, my dealership, and talked to Jeremy who is very knowledgeable, explained succinctly what could be (and probably is) wrong, suggested what to try, gave me his cell number to call anytime if not working, and thought we could continue to drive under certain circumstances. We have never been disappointed with Rich Ford and they, once again, came through for us! Thank-you Jeremy. More

I bought a used VW Touareg from Rich Ford and was promised that they would reimburse me for a broken tire sensor pressure indicator. However, I both had a blowout due to this not working and then wh promised that they would reimburse me for a broken tire sensor pressure indicator. However, I both had a blowout due to this not working and then when I got it replaced by VW for $253, the manager said I would reimbursed as promised by sales person, Aaron Warden, but then, after several emails, he stopped responding and never reimbursed me. I have tried every way to get this corrected, but they do not seem to care about the promises made by their sales people. This is extremely unprofessional and unethical. More

We went in today trying to make a spare set of keys work. The Service agent took our keys and within an hour or so he had the extra set working. There was no charge. Thank you, this will be remembered and The Service agent took our keys and within an hour or so he had the extra set working. There was no charge. Thank you, this will be remembered and shared. 2019 Ford Escape which had been bought from Rich Ford and sold to us by Tillery Chevrolet in Moriarty. He never even gave us his name - very cool!!!! More