Rich Ford

Looks like there is a bait and switch going on here. Just like some of the other reviews, my sister went in to buy a vehicle. Completed all the paperwork, on Tuesday, and was told they couldn't take Just like some of the other reviews, my sister went in to buy a vehicle. Completed all the paperwork, on Tuesday, and was told they couldn't take the check until Black Friday. When they went back, they had "sold the vehicle earlier in the morning". Then the salesmen lied through his teeth on why they sold it to someone else. My sister lives in out of town and returned home without a vehicle. The salesman tried to sell her pieces of crap to make up for selling the vehicle out from under her. What a lame company! Stay away! More

Went to Rich Ford a couple weeks ago looking for a used truck. Looked around at their inventory, even went in the bullpen to see the trucks that hadn’t been inspected yet and weren’t on sale. Salesperson s truck. Looked around at their inventory, even went in the bullpen to see the trucks that hadn’t been inspected yet and weren’t on sale. Salesperson showed us a nice clean truck and we expressed our interest in it. He told us that it would be apart of their Black Friday sale and that the event would start at 6:30 so we should be there at 6 to be early in line. Got there a little before 6 on Black Friday and were waiting outside when one of the employees told us that she would get a salesperson out to us. We asked her if the guy we talked to previously would be able to help us and she said she would call him (he wasn’t there yet). Waited around a while longer and didn’t want to miss out on the truck we wanted, so asked if another salesperson could help us. We were then informed that they didn’t open until 7, so we would have to wait until then. Waited around a while longer, when the woman that told us she would get us a salesperson walked by. We told her that we didn’t want to wait for our original salesperson anymore because we wanted to get the truck before someone else could. She asked us which truck we were interested in, and when we told her, she informed us that the truck had “just now” been sold. We asked her about the one next to it which had also “just now” been sold. All of the people that were there while we were had been looking at other vehicles. In addition, if they didn’t open until 7, how could the trucks already have been sold? It’s quite obvious that certain vehicles had been reserved for friends or family before people even had the chance to look at them. Later on in the day, while listening to the radio at work, heard a live interview, during which they were advertising the same truck I had tried to buy earlier that morning. If the truck was already sold, why would they be advertising it on the radio? So, preferential treatment AND bait and switch marketing tactics? Seems like some pretty shady business practices going on over at Rich Ford… More

Service dept deserves 5 star rating.especially agent Maria Abeyta for her moving my work along as rapidly as possible and making this a pleasant experience. Maria Abeyta for her moving my work along as rapidly as possible and making this a pleasant experience. More

I don't know where all these good reviews are coming from. Every time I have to take my van in (except oil changes which they do quickly and efficiently)It has been a disaster. Their work is mediocre, f from. Every time I have to take my van in (except oil changes which they do quickly and efficiently)It has been a disaster. Their work is mediocre, frequently taking a couple of attempts to fix relatively simple problems their scheduling is abysmal. My van has spent weeks sitting in their back lot either waiting for parts, which they never seem to have in stock, or waiting "in line" to get in for service. Making an appointment has no effect on the process whatsoever; the van just goes to the end of the line as if I had brought it in unannounced. They have broken parts while working on other things and didn't fix them or even tell me about it. Their office people are polite but can't be very helpful in a system that seems designed to irritate customers. More

Brandon was very helpful and kept me informed every step of the way. They fixed the issues with my vehicle in a very timely fashion as well of the way. They fixed the issues with my vehicle in a very timely fashion as well More

Alec was very helpful with the explanation of the service required for the recall on my Explorer. required for the recall on my Explorer. More

No BS when purchasing a car, no BS when servicing a car. Love'em. No problems. Love'em. No problems. More

Excellent service every time I take my vehicle in. As well as fast service and great Cafe. well as fast service and great Cafe. More

Two recalls to repair my 2015 Edge. Maria Abeyta did a great job getting my in and out. great job getting my in and out. More

Maria was very helpful when I first brought the car in at 7:00 a.m. the driver took me home I don't know his name but he was very courteous to all five of us. I text Maria in the afternoon and she checked to 7:00 a.m. the driver took me home I don't know his name but he was very courteous to all five of us. I text Maria in the afternoon and she checked to see if my car was ready, it was and she sent a driver to pick me up. What more could I ask for! More