Rich Ford

Lilly was great and informative. I got in on time and out when expected. She is very helpful and concerned with my customer service needs. I got in on time and out when expected. She is very helpful and concerned with my customer service needs. More

Service advisor has never returned my phone calls. I am still waiting on an answer regarding a request that Ford repair the damage to my tailgate caused by a known problem of a faulty wiring harness I am still waiting on an answer regarding a request that Ford repair the damage to my tailgate caused by a known problem of a faulty wiring harness causing the tailgate to open randomly. Service manager has been very helpful but the service advisor assigned has not been. More

Every experience that I have had with Rich Ford has been excellent whether dealing with sales or service. The people in the service department are very personable and helpful. excellent whether dealing with sales or service. The people in the service department are very personable and helpful. More

Frank was the best sales men I came across after 10 different dealerships I had went to , Thank you Frank. different dealerships I had went to , Thank you Frank. More

Rich Ford has always given me top service and quality work. I trust their expertise. work. I trust their expertise. More

My experience with my sales person Hunter was excellent. He was attentive, explained everything and I never felt pressured or unclear about the sale. He was attentive, explained everything and I never felt pressured or unclear about the sale. More

I had to return to the quick lane 3 times to have my battery tested. Ultimately, I purchased a new battery for $224.95 including installation. I was surprised to be charged $24.74 for "shop charges". battery tested. Ultimately, I purchased a new battery for $224.95 including installation. I was surprised to be charged $24.74 for "shop charges". It appears that this dealer adds 11% to any service for "shop supplies". This seems like xxxxxxxx - what $25 worth of shop supplies are involved with a battery replacement? If the dealer needs to recoup high overhead costs, raise prices and be honest about it! The dealer may loose customers to other, more competitive shops, but that's how our economic system works. My service advisor, Alec, did a good job. More

I received Outstanding Service! The Sales Associates treated me like family, and made me feel like I was at home. Everyone was warm, and friendly. I'm a Customer For Life. The Sales Associates treated me like family, and made me feel like I was at home. Everyone was warm, and friendly. I'm a Customer For Life. More

Always provide exceptional customer service and take time to educate the consumers I will always use Rich Ford for my service to my car to educate the consumers I will always use Rich Ford for my service to my car More

I have had nothing but issues with my Expedition Max. I bought it new 2 years ago and from the transmission, electrical and computer and the extended warranties purchased, we have fought with issues and I bought it new 2 years ago and from the transmission, electrical and computer and the extended warranties purchased, we have fought with issues and inability to find rental vehicles. Very disappointed all around. The service department has continually worked with us and I’m forever grateful for their end. After having APIM “reset”multiple times, I arrived and had issues again with screen and connectivity before leaving the parking lot. Tony was able to prepare the order for the new part, after going through Ford’s process prior to replacing, and will hopefully be able to repair soon after 2 years of APIM, GPS, etc. Not working. He will be the reason we choose to come back in the future. More