Rich Ford

All services were great except for the wait time. I had my vehicle in at 7am and it was was supposed to be about 2hours. the service dept. called about 12:00. to say that my vehicle was done and the I had my vehicle in at 7am and it was was supposed to be about 2hours. the service dept. called about 12:00. to say that my vehicle was done and the driver would call me when he was at my house. He never called. I called back and finally got home about 1:15. More

Lilly was great and informative. I got in on time and out when expected. She is very helpful and concerned with my customer service needs. I got in on time and out when expected. She is very helpful and concerned with my customer service needs. More

Service advisor has never returned my phone calls. I am still waiting on an answer regarding a request that Ford repair the damage to my tailgate caused by a known problem of a faulty wiring harness I am still waiting on an answer regarding a request that Ford repair the damage to my tailgate caused by a known problem of a faulty wiring harness causing the tailgate to open randomly. Service manager has been very helpful but the service advisor assigned has not been. More

Every experience that I have had with Rich Ford has been excellent whether dealing with sales or service. The people in the service department are very personable and helpful. excellent whether dealing with sales or service. The people in the service department are very personable and helpful. More

Frank was the best sales men I came across after 10 different dealerships I had went to , Thank you Frank. different dealerships I had went to , Thank you Frank. More

Rich Ford has always given me top service and quality work. I trust their expertise. work. I trust their expertise. More

My experience with my sales person Hunter was excellent. He was attentive, explained everything and I never felt pressured or unclear about the sale. He was attentive, explained everything and I never felt pressured or unclear about the sale. More

I had to return to the quick lane 3 times to have my battery tested. Ultimately, I purchased a new battery for $224.95 including installation. I was surprised to be charged $24.74 for "shop charges". battery tested. Ultimately, I purchased a new battery for $224.95 including installation. I was surprised to be charged $24.74 for "shop charges". It appears that this dealer adds 11% to any service for "shop supplies". This seems like xxxxxxxx - what $25 worth of shop supplies are involved with a battery replacement? If the dealer needs to recoup high overhead costs, raise prices and be honest about it! The dealer may loose customers to other, more competitive shops, but that's how our economic system works. My service advisor, Alec, did a good job. More

I received Outstanding Service! The Sales Associates treated me like family, and made me feel like I was at home. Everyone was warm, and friendly. I'm a Customer For Life. The Sales Associates treated me like family, and made me feel like I was at home. Everyone was warm, and friendly. I'm a Customer For Life. More

Always provide exceptional customer service and take time to educate the consumers I will always use Rich Ford for my service to my car to educate the consumers I will always use Rich Ford for my service to my car More