Rich Ford

Super positive experience from initial invitation to test drive a Bronco, to actual order of said Bronco right up to the delivery of the Bronco. Very professional team at Rich Ford. Hunter Wade made me fee drive a Bronco, to actual order of said Bronco right up to the delivery of the Bronco. Very professional team at Rich Ford. Hunter Wade made me feel like a celebrity with my purchase. Saybell Taylor-Aboy After Market Manager was very helpful and soft sell, not pushy. I really appreciated her assistance in my selected items. Derrick Hoffpauir explained everything with the finance process in an educated manner and was well understood. Everyone had a demeanor as if we had known each other for years. Great professional personalities with genuine and natural ability to interact with customers. During the one year and one month time period from initial order to delivery of the Bronco, Maria Uriarte kept me posted on the progress. I am impressed and wish everyone much success with future sales. Outstanding job Rich Ford in Albuquerque, New Mexico.. Bret A McClanahan Albuquerque, New Mexico More

Very good customer service and friendly personnel to help find your issue with your vehicle find your issue with your vehicle More

The service was great. Lily took care of our vehicle needs with great care and was very professional. Lily took care of our vehicle needs with great care and was very professional. More

My Service Rep , Maria, kept me informed of the progress in getting my transmission replaced. She was very professional and though the progress was slow and fustrating (issues out of her control) all ended in getting my transmission replaced. She was very professional and though the progress was slow and fustrating (issues out of her control) all ended well and I am pleased. I will request Maria handle any future repairs needed. Thanks Rich Ford. Charlie H. More

Great experience! We will be back to get our vehicle serviced…no doubt about it! We will be back to get our vehicle serviced…no doubt about it! More

When I took my truck in this morning I expected to drop it off and pick it up after lunch. I went in to wait for the courtesy shuttle got a cup of coffee and my service writer came back and said they are p it off and pick it up after lunch. I went in to wait for the courtesy shuttle got a cup of coffee and my service writer came back and said they are pulling it in right now and I would only have to wait a few minutes which really helped me out because I had a very busy day! Thank you for the great service. Craig Neri More

Really nice people to work with. Good attitudes. Maria was great to work with. Thanks! Good attitudes. Maria was great to work with. Thanks! More

Great customer service Maria great joy informed of progress Izzy great Good communication Final price less than estimate progress Izzy great Good communication Final price less than estimate More

All services were great except for the wait time. I had my vehicle in at 7am and it was was supposed to be about 2hours. the service dept. called about 12:00. to say that my vehicle was done and the I had my vehicle in at 7am and it was was supposed to be about 2hours. the service dept. called about 12:00. to say that my vehicle was done and the driver would call me when he was at my house. He never called. I called back and finally got home about 1:15. More