Rich Ford

As the manager of our fleet vehicles I have dealt exclusively with Crystal Switzer for the last seven years or so. Crystal is a consummate professional and every Ford owner I have ever told "go talk exclusively with Crystal Switzer for the last seven years or so. Crystal is a consummate professional and every Ford owner I have ever told "go talk to Crystal" has come back to thank me for steering them to her desk. Crystal Switzer gets a lot of well deserved respect from all her customers. I could go on forever about all the great things Crystal does for her customers- her honesty,advice,regular communication,friendliness and compassion,understanding for special needs,immediate response in a crisis,her technical knowledge, etc. Crystal is also so comfortable in what she does that a customer in need of a hug always gets one. The bottom line is this- Crystal Switzer makes sure that Rich Ford Service and the customer work together to do what is best for the customer. That level of customer care is VERY rare. My thanks to Crystal and Rich Ford Service, Barry Shay Maintenance Engineer Dungarvin NM LLC Cell: 505-235-4811 More

The new car buying experience was great. They were very friendly and helpful. The taught me how to use the My Sync in the car and worked to get me at the price point I needed to be at. I will recommend it friendly and helpful. The taught me how to use the My Sync in the car and worked to get me at the price point I needed to be at. I will recommend it to all my friends. Will buy my next car from there as well. More

I continue to go to Rich Ford even though my F150 is not under warranty because I trust Crystal. She is up front and honest. Her spin on customer service is just being friendly. The quality of all the work under warranty because I trust Crystal. She is up front and honest. Her spin on customer service is just being friendly. The quality of all the work performed over the past 8 years leaves nothing to be desired. When I needed body work done Crystal sent me to the right place. More

CRYSTAL SWITZER HAS BEEN MY FLEET SERVICE MANAGER FOR APPROXIMATELY 2 YEARS NOW. SHE IS EXTREMELY THOROUGH IN FOLLOWING UP ON SERVICE CALLS AS WELL AS UPDATING ME WITH THE PROGRESS ON MY VEHICLES. SHE H APPROXIMATELY 2 YEARS NOW. SHE IS EXTREMELY THOROUGH IN FOLLOWING UP ON SERVICE CALLS AS WELL AS UPDATING ME WITH THE PROGRESS ON MY VEHICLES. SHE HAS GONE THE EXTRA MILE TO HELP ME AFTER BUSINESS HOURS ON SEVERAL OCCCASIONS. WHEN I HAVE HAD A FLEET TRUCKS BREAK DOWN OUT OF TOWN, SHE HAS ASSSITED ME WITH TOWS, ASSURING THAT BOTH MY TRUCK AND DRIVER MADE IT HOME SAFELY. RICH FORD HAS ALWAYS STOOD BEHIND THEIR EQUIPMENT AND HAS PROVIDED EXCELLENT SERVICE TO OUR COMPANY. More

I've been going to Rich Ford for service and purchase of my own vehicles and my parents for over 10 years! They have been very friendly, caring, reliable and helpful in all aspects! Crystal has been great my own vehicles and my parents for over 10 years! They have been very friendly, caring, reliable and helpful in all aspects! Crystal has been great to work with and in helping me out when I need my vehicles serviced! She works hard to find the best deals and is up front about my service, cost and time spent to do the job right! She has been prompt, available, reliable and always looking out for my interest! If she wasn't available to help or if she was out, then another member of the service team would step in and help me out! Crystal would make assessment of my vehicles and make recommendations or options of what needed to be done. I don't worry about them trying to take advantage of me or short changing me! I would recommend any one to utilize the services at Rich Ford! Thank you, Tom More

I have been dealing with Rich Ford Service Department since 1992. Over the years service has been good. What I have found over the last several years is a different type of service and it is Customer Rec since 1992. Over the years service has been good. What I have found over the last several years is a different type of service and it is Customer Recognition and complete followup with all matters when it comes to your vehicle. I have delt with one Service Advisor and that is Crystal Switzer. I have four Ford vehicles and Cyrstal knows each and everyone of these autos. It is a pleasure to know that when I bring my cars in I will receive the utmost attention and complete followup on all and any types of service. What a pleasure it is to have a person like Crystal make the right calls when it comes to service care for my cars. Sometime I have to bring in all four autos in for service the same days and it is amazing that Crystal can get them all out without any repercussion. Crystal always states out any problems that could arise and this has help keep our vehiclee in great shape. Crystal Switzer is, friendly, efficient and most of all complete in all aspects of her position. It is a pleasure to deal with Rich Ford and have a service advisor like Crystal taking care of our car family. Thanks More

Very prompt service. Very friendly staff. Great selection of automobiles. Knowlegable sales and service staff. Shuttle drivers are effecient in their routes. Good pricing. Good turnaround time for the shop. of automobiles. Knowlegable sales and service staff. Shuttle drivers are effecient in their routes. Good pricing. Good turnaround time for the shop. Quick to find parts and have them brought in. Overall very pleasant experience. More

Crystal has been our service writer at rich ford for years she does a great job I always feel confident in the fact that she will take good car of all of our fleet crystal always go's out of her way to years she does a great job I always feel confident in the fact that she will take good car of all of our fleet crystal always go's out of her way to get our vehicles done as quick as possible thanks crystal Joseph Frazier B&H wholesale More

Salesman went above and beyond to make sure that the deal went through for us. He did not have much to work with and he made it happen. He was straight forward with the process and explained in detail what went through for us. He did not have much to work with and he made it happen. He was straight forward with the process and explained in detail what was going as we went through the steps. would recomend working with him again and will look him up next time I need to buy a car. More

Crystal Switzer is the best Service Advisor I have ever dealt with in my 43 years of owning a vehicle. Ace Cooley gave me my easiest and best buying experience I have ever had.Jimmy Griego made it easy dealt with in my 43 years of owning a vehicle. Ace Cooley gave me my easiest and best buying experience I have ever had.Jimmy Griego made it easy on the financing part of it.Great dealership all around. More