Rich Ford

I ordered a new 2011 Explorer over the telephone from Nathan Deterding over the telephone In February 2011 while I was out of town. After I got back to Albuquerque in March and when in to meet Nathan. Nathan Deterding over the telephone In February 2011 while I was out of town. After I got back to Albuquerque in March and when in to meet Nathan. He gave us a test ride and we also discussed payment. He told me my unit was scheduled to be delivered March 28th. I asked if I could take the one we just rode in and he said yes. I was paying cash but I did not have a local bank. They took a personal check after running a credit check. At no time did I feel pressured into anything. They took a lot of time explaining how to operate the vehicle. I am very happy with Rich Ford More

I have two Ford vehicles that I take to Rich Ford service department for routine maintenance and all repair needs. When I purchased the 2003 Expedition I was recommended to Crystal Switzer and today I would department for routine maintenance and all repair needs. When I purchased the 2003 Expedition I was recommended to Crystal Switzer and today I would not use any other service writer. Crystal is always pleasant no matter if I call or drop by the dealership. She treats me as an individual rather than just another customer. Crystal is very efficient and I know my vehicle won't "slip through the cracks" but rather get constant attention until it has been repaired properly. Good communication is the best way to feel confident that the most is being done to complete my vehicle promptly and Crystal calls me EVERY day with an update even if she is waiting on parts and I have already been notified that parts have been ordered. If I need a rental car she arranges that too. My schedule demands that I travel throughout the city daily and when the need arises for routine maintenance or repairs on my Ford vehicles I trust no-one but Crystal Switzer at Rich Ford. More

We have worked with Crystal S. for many years. We only purchase Ford vehicles for our Fleet. One of the reasons is the quality of service we get when we bring our vehicles in for service. We almost exclus purchase Ford vehicles for our Fleet. One of the reasons is the quality of service we get when we bring our vehicles in for service. We almost exclusively work with Crystal S. because she is reliable, honest, and gets the job done right the first time. This is a necessity because of the type of business we are in. We cannot afford to have vehicles out of service. Thank you More

I have worked with this dealership for about 13 years. For the past 4 years I have used Crystal Switzer as my sole service writer, because she is friendly and efficient. Crystal would call me every singl For the past 4 years I have used Crystal Switzer as my sole service writer, because she is friendly and efficient. Crystal would call me every single day to let me know what progress was being made, even if we were waiting on parts and no activity was done to my vehicles. The work was always quality, and always done as promptly as possible. I have not had any 'come backs' while taking my vehicles to this dealership. They have never returned a vehicle to me that they did not feel was fully repaired and road ready. For these reasons alone, I have referred at least a half dozen friends and family to Crystal and the Rich Ford service department. They are always willing to bend and do whatever it takes to make things right. I will continue to use Crystal Switzer as my service writer for my fleet and personal Ford needs. More

we are very happy with the service we received at this dealer ship. we were in a rush and the employes did every thing they had to to get everything done with the short time we gave them.This dealer ship dealer ship. we were in a rush and the employes did every thing they had to to get everything done with the short time we gave them.This dealer ship had plenty of the type of car we were looking for and were able to work with us. More

Nathan was incredibly patient and nice. He's an excellent salesman.....thanks for a great experience. Rich Ford made my first time car buying experience pain free and anxiety free. I didnt feel like anyone t salesman.....thanks for a great experience. Rich Ford made my first time car buying experience pain free and anxiety free. I didnt feel like anyone there was just there for the "sale" - everyone actually took the time to really help me and had my best interest in mind. Thank you!!!! I will most def give Nathan's card to those whom I know are looking for a new car. Thank you again!!! Annie Kinney, RN PS- give the man an iPad, he earned it having to deal with me!!!!! More

Tyler was very helpful in demonstrating all the features of theExplorer and with followup. I like that Rich Ford is very friendly, clean, service oriented. Everyone is helpful and polite. Tyler spent 3 hour of theExplorer and with followup. I like that Rich Ford is very friendly, clean, service oriented. Everyone is helpful and polite. Tyler spent 3 hours going over the car and helping me set up my info in the computer. More

I had put in my initial financing request over the internet so that we could make an informed decision on financing before driving from Santa Fe to Albuquerque to look at vehicles. I had talked with M internet so that we could make an informed decision on financing before driving from Santa Fe to Albuquerque to look at vehicles. I had talked with Marissa and she referred us to Cody. We began working with Cody over the phone. He was very helpful and was able to get around initial items before we went in for the test drive. It was very important to us that we had specific financing terms and a new payment that would be less then our current one. Even though Cody was working with two sets of customers at the same time when we were at the dealership, we never felt neglected or that he didn't have our best interest in mind. He was able to find the vehicle we wanted with all of the options that we wanted. Everyone we talked with there was very friendly and helpful. We are very happy with the new car and our payment is less then it was before. More

Everyone involved with the sale of the Focus were helpful and friendly. With this being Vince's first car sale it did take a little longer than expected from start to finish...but it was worth it; he did a and friendly. With this being Vince's first car sale it did take a little longer than expected from start to finish...but it was worth it; he did a great job! The kids love the car and the color choice too! More

WE'VE BOUGHT NEW CARS BEFORE, BUT NEVER HAVE WE HAD SUCH A POSITIVE EXPERIENCE AS WE DID WITH RICH FORD AND ESPECIALLY WITH TYLER. EVERY QUESTION ANSWERED IN DETAIL AND IN PERSON DEMONSTRATIONS OF CAR'S ST A POSITIVE EXPERIENCE AS WE DID WITH RICH FORD AND ESPECIALLY WITH TYLER. EVERY QUESTION ANSWERED IN DETAIL AND IN PERSON DEMONSTRATIONS OF CAR'S STANDARD AND OPTIONAL EQUIPMENT. TOOK US FOR 3 TEST DRIVES. WE KEPT COMPARING AND COMING BACK TO THE FIESTA AFTER TESTING OTHER BRANDS. IF THE SERVICE IS AS GOOD AS THE SALES STAFF, WE WE BE FORD CUSTOMERS FOR THE REST OF OUR LIVES. (WE STILL HAVE ONE MORE NEW CAR IN US BEFORE LIFE'S RIDE IS OVER.)THANKS FOR MAKING BUYING A CAR SO PLEASANT. THANKS ESPECIALLY TO TYLER AND TO GILBERT WHO PITCHED IN WHEN TYLER WAS OCCUPIED WITH ANOTHER CUSTOMER. GREAT TEAM! More