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Rich Ford

Albuquerque, NM

2.9
361 Reviews

8601 Lomas Blvd NE

Albuquerque, NM

87112

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361 Reviews of Rich Ford

October 22, 2013

Bought a BRAND NEW 2013 Ford Mustang... The paint had bad BAKED ON water spots all over it from sitting in the sun and being rained on. I had to take it back to Rich Ford for a Acid bath and when it was retu More

by hollibutt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
mike in service
October 22, 2013

We took in a ford van in because it was hesitating. This is a compay vehicle with a smart cam, it measures collision, speed, braking etc. The service advisor called and said the ODB reader would not read be More

by amontoya76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles
September 25, 2013

For the last 6 cars purchased, Marc Almager has always given the best service and is honest and hard working! Won't shop anywhere else! More

by MICHELLEALMAGER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 26, 2013 -

Rich Ford responded

Thank you for your returned business, it is always great hearing from a loyal customer! Marc is a great member of our team and we are happy to hear that he has been able to help you over the years. Please let us know if there is anything else we can help you with. Thank you for your review, Director of Operations. Della Andersen - dandersen@rich-ford.com

August 29, 2013

Steven was extremely helpful with the purchase of my new ford focus. I appreciate his attention to detail through out the entire transaction including helping with getting the best price, interest rate and More

by thundrrd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 29, 2013 -

Rich Ford responded

Congratulations on your new Ford Focus! We are happy to hear that Steven was able to help you. Please let us know if there is anything else we can help you with. Take care and drive safe, Director of Operations. Della Andersen - dandersen@rich-ford.com

August 26, 2013

I have purchased multiple cars from Nathan and he is the reason I come back to Rich Ford. I have never enjoyed the car buying experience however, with Nathan it is easy. I feel no pressure, I feel respected More

by miketaylor52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 27, 2013 -

Rich Ford responded

Thank you for being a loyal customer. Nathan is a great member of our team and we are happy to hear that he has been able to help you over the years. Please let us know if there is anything else we can help you with. We look forward to the next time you are at our dealership. Take care, Director of Operations. Della Andersen - dandersen@rich-ford.com

August 15, 2013

From Michigan, while on vacation, had a problem with our 2004 F250 SuperDuty truck pulling a fifth wheel travel trailer on Hwy 25 just south of Santa Fe NM. Not being from the area and after making severa More

by ttallis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 16, 2013 -

Rich Ford responded

Thank you for taking the time to review us. We appreciate our customer’s feedback and are happy to hear that you are enjoying your new Super Duty! If you are ever in the area again feel free to stop by! We hope you had a great rest of your vacation. Thank you again for your kind words, we will be sure to pass them along to Tyler and Nathan. Take care, Director of Operations. Della Andersen - dandersen@rich-ford.com

July 09, 2013

I shopped for cars online, and ended up deciding on getting a new Ford Focus. I used USAA's car buying service to locate a dealer, and Rich Ford responded very urgently. Thomas Hinman was my sales as More

by bbeckst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Hinman
Jul 10, 2013 -

Rich Ford responded

Thank you for sharing your experience with our dealership. We appreciate you taking the time to review us and are happy to hear that Thomas was able to provide you with the product knowledge and assistance needed. If there is anything we can help you with, please do not hesitate to contact us. Take care, Della Anderson, Customer Relations Director - dandersen@rich-ford.com

June 27, 2013

We went in with the intention of trading up vehicles. Luckily the deal didn't work out because when I went home and researched a little more, the car we were interested in was 2000 less than what was quo More

by Annonn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ace Cooley
Jul 18, 2013 -

Rich Ford responded

Exceptional customer service is Rich Ford's goal and it is important to us that we address every concern each customer presents. We are reaching out to this individual to discuss the details of the interaction and it is our hope that an amicable resolution can be found.

June 01, 2013

At first I thought no way I was getting the vehicle on their initial offer, but Dan worked hard to get exactly what I was wanting to get on my trade in and 0 down within the payment range. He was very fr More

by mxnick887
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Richards
Jun 03, 2013 -

Rich Ford responded

We are happy to hear that Dan was able to help you get into a new vehicle! Please let us know if there is anything else we can help you with. Take care, Della Anderson, Customer Relations Director - dandersen@rich-ford.com

May 11, 2013

Let me tell you about Nathan Deterding. I wanted a new F-150, but a rare one, a regular cab. I had been working with a dealership in a small town in NM. The purchase through that dealership fell through More

by ydennektap1234
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
patrick kennedy
May 13, 2013 -

Rich Ford responded

Thank you for taking the time to review us! We are so glad that Nathan was able to help you find the perfect F-150. Please let us know if there is anything else we can help you with Thank you and drive safe, Della Anderson, Customer Relations Director - dandersen@rich-ford.com

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