Reliable Nissan

Reliable Nissan responded

Thank you for taking the time to share your feedback. We’re glad to hear you were pleased with the quality of service overall, but we’re sorry to learn about your concern regarding the scratch you noticed after your visit. We take vehicle care very seriously, and we understand how frustrating it can be to notice any damage, especially when you’re diligent about inspecting your vehicle. While it can be difficult to determine when or how something like this occurred several days after service, we would still like the opportunity to review your concern and see how we can help. Please reach out to our service manager with your visit details so we can look into this further. We appreciate your business and your feedback, and we hope to address this properly for you.

Reliable Nissan responded

Thank you for your kind feedback! We’re happy to hear your service visit was quick and efficient, and that Dominic took great care of you. It’s great to know he kept you informed about your vehicle’s future maintenance needs so you can stay ahead on service and keep everything running smoothly. We’ll be sure to pass along your kind words to him. We appreciate your business and look forward to seeing you again at Reliable Nissan! 🚗

Reliable Nissan responded

We are disappointed to hear about your recent experience and the concerns shared regarding your service visit, including communication, pricing, and organization. We strive to ensure appointments are properly handled, pricing is clearly communicated, and all charges are fully explained prior to any work being performed. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.

Reliable Nissan responded

We are disappointed to hear about your recent experience and the concerns shared regarding the length of your service visit, communication, and requested services. We strive to provide timely updates and ensure all customer requests are properly addressed during each visit. We appreciate you taking the time to share your feedback, as it helps us improve our communication and overall service experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.

Reliable Nissan responded

Thank you for your wonderful feedback! We’re so glad to hear that you had a positive experience and that our team provided professional service and clear communication throughout your visit. It’s great to know you found our facility clean and our staff helpful and attentive to your needs. We truly appreciate your recommendation and your support. We look forward to serving you again at Reliable Nissan! 🚗😊

Reliable Nissan responded

Thank you for your wonderful review! We truly appreciate your continued support and are delighted to hear that you've consistently received excellent service from our team. It's great to know that you enjoy the Nissan brand and that your experiences with our dealership have been positive. Thank you for choosing Reliable Nissan. We look forward to serving you again for many years to come! 🚗😊

Reliable Nissan responded

Thank you for your kind words! We’re thrilled to hear that Ramon continues to provide you with knowledgeable, friendly, and reliable service. Taking the time to listen to our customers and address their concerns is something we take great pride in, and we're glad Ramon has consistently delivered that experience for you. We truly appreciate your trust in Reliable Nissan and look forward to assisting you again in the future. Thank you for being a valued customer! – The Reliable Nissan Team 🚗😊

Reliable Nissan responded

Thank you for the fantastic review! We’re so happy to hear that Ramon has consistently provided you with knowledgeable, friendly, and reliable service. It's wonderful to know that he takes the time to listen to your concerns and ensures everything is handled promptly and professionally. We truly appreciate your recognition of Ramon's dedication and your trust in Reliable Nissan. We look forward to continuing to provide you with excellent service for all your vehicle needs! – The Reliable Nissan Team 🚗😊

Reliable Nissan responded

Thank you for taking the time to share your experience! We're delighted to hear that Koby went above and beyond to make sure you understood the issues with your vehicle and provided such helpful service. We believe in keeping our customers informed every step of the way, and it's wonderful to know Koby delivered that level of care and attention. We truly appreciate your feedback and your trust in Reliable Nissan. We look forward to serving you again in the future! – The Reliable Nissan Team 🚗😊

Reliable Nissan responded

Thank you for your great review! We're pleased to hear that your service was completed as promised and that Ramon kept you informed throughout the process. His knowledge, professionalism, and commitment to communication are qualities we truly value, and we're glad they made a positive impact on your experience. We appreciate your trust in Reliable Nissan and look forward to assisting you with your future vehicle needs! – The Reliable Nissan Team 🚗😊