Reliable Nissan

Horrible sales Manager Sammy was no help. I bought a 2024 Titan and was having problems with it 45 day’s after purchase took it in to get fixed they had it 3 weeks and they couldn’t figure ou I bought a 2024 Titan and was having problems with it 45 day’s after purchase took it in to get fixed they had it 3 weeks and they couldn’t figure out how to fix the issue so I asked Sammy to just put me in another truck wouldn’t do it told him this truck is a lemon all he told me is it’s under warranty. They replaced the transfer case that didn’t solve issues Ramon never gave me updates on what they were doing I had to call just to find out what was going on Ramon finally told me the main mechanic could not figure out the issue and would have to call engineer from manufacture. My truck was in there July 6 through end of September. I asked him if they can get me a truck because that’s what I need. They gave me in Nissan Altima to drive around, bad customer service all around. I will never buy from reliable Nissan again. The truck still doesn’t drive the same it’s just a lemon and need to buy it back. More

The wait time was good it was very professional kept me informed on my vehicle was impressed informed on my vehicle was impressed More

I was very disappointed I waited 1 1/2 hours for a scheduled oil change. There was no waiting room. The service was horrible and I wasn’t given my discount from website. scheduled oil change. There was no waiting room. The service was horrible and I wasn’t given my discount from website. More

They charged ridiculous amounts just for the car to end up worse than how it came in. They only do what they're told and don't think ahead or ask questions leaving the customer with issues they don't have up worse than how it came in. They only do what they're told and don't think ahead or ask questions leaving the customer with issues they don't have the information for. When you start asking questions they look at you like you're the problem for having a brain that thinks ahead. More

Worst service I have had. Was told the service would take 1 and 1/2 hours and I was there for 4 hours. I was not offered a ride home to wait and I had to keep asking how much Was told the service would take 1 and 1/2 hours and I was there for 4 hours. I was not offered a ride home to wait and I had to keep asking how much longer for the car to be done If it wasn't a free first service I would have left. I had an appointment. More

I was hung up on while making the appointment. Placed on hold for 15 minutes. When I showed up to the appointment at 6:50a for my 7a appointment, no one would acknowledge I was at the locked door Placed on hold for 15 minutes. When I showed up to the appointment at 6:50a for my 7a appointment, no one would acknowledge I was at the locked door because they “weren’t open yet”. I was quoted a hour wait time when making the appointment and when I arrived at the appointment. I was at the dealership from 6:50a to 11:30a and I had to keep asking them to check if my car was done. They never completed the service and I have to go back because they didn’t have a part. My time was not valued. I also received my car back not the way I left it- like the protection cover ripped off the door frame. More

Janay and Sophia were very helpful love my vehicle. Thank you so much! My experience was great and unexpected. Happy with my salesperson and finance manager. Thank you so much! My experience was great and unexpected. Happy with my salesperson and finance manager. More

Great customer service when shopping for a new vehicle Craig was great answer all of my questions Craig was great answer all of my questions More

Took forever to check in. Gave me the wrong key fob when service was completed. Gave me the wrong key fob when service was completed. More

I keep taking my car and they don't find the problem with it. When I get in and drive it home the noise is still there. I'm getting ready to trade it in for a Kia. Its so frustrating. it. When I get in and drive it home the noise is still there. I'm getting ready to trade it in for a Kia. Its so frustrating. More