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Reliable Nissan

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.3
1,501 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 1,501 reviews

December 20, 2024

Will never know if my truck was serviced was not there to see it. It took bout 7 hrs. Mr Nicholas never informed us they were done. We finally seen the truck. Had been parked out there for almost an hour. No More

by ABEYTALINDAABEYTA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Reliable Nissan responded

We understand how frustrating it can be to wait for updates and not feel informed about the status of your vehicle. Ensuring clear communication and timely service is something we take seriously, and your comments about Mr. Nicholas and Mr. Anaya Jr. will be reviewed to address these concerns. If you’d like to discuss your visit further or if there’s anything we can do to assist, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

December 19, 2024

Braden wasn’t pushy or aggressive, he was very calm and professional throughout the entire process, and he even took the time to teach me how to drive a manual transmission vehicle, so 10/10. More

by CODY WOOLCOCK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braden Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Reliable Nissan responded

Thanks, Cody! We're thrilled to hear about your positive experience with Braden. It's great that he made the process enjoyable and educational. Your feedback is much appreciated, and we look forward to seeing you again soon!

December 19, 2024

Nice clean area , very prompt to help you. I will recommend it to other people. More

by pattyjmz10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Reliable Nissan responded

Thanks, Patty! We're thrilled to hear you had a great experience with us. Cleanliness and prompt service are top priorities, and your recommendation means a lot. We look forward to welcoming you and your friends back soon!

December 19, 2024

Nick who helped me at first made many mistakes and perhaps even lied because he didn’t honor what he originally promised. More

by YLAJO1E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

It’s concerning to hear about the challenges you faced, especially with promises not being honored. To address this matter thoroughly, we encourage you to contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.

December 19, 2024

Customer service was excellent. Thank you to also James and Carlos in finance. I'd buy again from this dealership and send recommendations to family and friends. More

by LALIOGAL11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phu Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aidan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lanika Billie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James and Carlos
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Dec 20, 2024 -

Reliable Nissan responded

We’re thrilled to hear you had such a positive experience! James and Carlos will be delighted to know they made an impact. Thank you for your recommendations; we look forward to serving you and your loved ones again in the future!

December 19, 2024

Nick and his team were fantastic On time very informative and very helpful glad to see him in service More

by TLZYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

We’re thrilled to hear you had such a great experience with Nick and the team! Timeliness and helpfulness are our top priorities, and your feedback truly means a lot. Thanks for taking the time to share your thoughts!

December 19, 2024

Generally would not recommend. They usually do not follow through on their promises and have disappointed many times over the past 6 years. Try one of the other dealerships if you More

by kaltrans12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Reliable Nissan responded

It's important to us that our team consistently follows through on commitments and delivers the service our customers deserve. To better address your concerns and ensure we make the necessary improvements, we encourage you to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, or Steve Vigil, our Service Director, at Svirgil@vtaig.com.

December 19, 2024

Lack of follow up, tried to charge 300 more than quoted had to call to check on status and insist on them checking the billing. More

by kw2330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

It's disappointing to hear about your experience with the billing and communication issues. We strive to ensure our processes are clear and our team remains proactive in keeping customers informed throughout their service. To address your concerns further and make things right, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

December 19, 2024

It took three weeks to get the part in for my Pathfinder. Ramon was very helpful More

by shonns2471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Reliable Nissan responded

We understand how frustrating it can be to wait for a part, and we appreciate your patience during this process. It’s great to hear that Ramon was helpful throughout, and we’ll be sure to pass along your kind words to him. For any further concerns or questions about your Pathfinder’s service, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

December 19, 2024

Had scheduled appointment for Saturday morning. Upon arrival told sorry but the technicians that are needed for repair work don't work on the weekends. I guess my time is not valuable. More

by terrylutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

We understand how important your time is, and we apologize for any inconvenience caused by the scheduling miscommunication. We aim to provide clear communication and reliable service, so we truly regret that we did not meet those expectations. If you’d like to discuss this matter further or reschedule your repair, please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.

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