Regal Acura

Waited 6 hours for a battery. Had to go to different people to find out what was going on. Poor customer service. Had to go to different people to find out what was going on. Poor customer service. More

Normally have good and prompt service. This last time, they had my car for two days and I could not get my service advisor on the phone to tell me whether my car was ready. So I tried to t This last time, they had my car for two days and I could not get my service advisor on the phone to tell me whether my car was ready. So I tried to talk to anyone in the service department over the course of an hour, and no one picked up. When I asked the receptionist for a manager, I was told they had all gone home. After I said I might just show up, the receptionist got a bit of an attitude and transferred me to the cashier who had to track down my service advisor to find out whether my car was ready. Then despite having my car for two days, they didn't even bother to wash it before I picked it up. This was a disappointing experience for sure and one I hope is not repeated. More

Love Regal Acura Every time went there for service one word happy definitely will be back word happy definitely will be back More

Whether buying a new vehicle or getting service done is always a pleasant experience. We have never had an issue. always a pleasant experience. We have never had an issue. More

Professional in every aspect from sales to service followup. Personal touch is perfect and cordial. followup. Personal touch is perfect and cordial. More

I always bring my Acura in because I know the job is going to be done right!! going to be done right!! More

To long to wait for an oil change with an appointment! I hate to change my oil change! I used to live in NY and I never waited so long for an oil change! Need to do better!! I hate to change my oil change! I used to live in NY and I never waited so long for an oil change! Need to do better!! More

We came in to have a new key programmed. After waiting 2 1/2 hours (yes I made an appointment) we were finally notified that the car was ready. We were presented with a lengthy report includ After waiting 2 1/2 hours (yes I made an appointment) we were finally notified that the car was ready. We were presented with a lengthy report including pictures posted on the internet of work that you wanted to do on my car. All very nice but all we wanted was the key programmed. We did not ask for nor authorize or want this extensive inspection done. The time you spent on this inspection was a waste of my time. More

Friendly service staff and car was ready in the quoted time frame. Comfortable sitting area. time frame. Comfortable sitting area. More

My initial service in the service dept a few years ago was terrible, I had a guy that completely ignored me, was rude and I felt like maybe even prejudice/racist. I requested a different service manager, was terrible, I had a guy that completely ignored me, was rude and I felt like maybe even prejudice/racist. I requested a different service manager, then I was assigned Chrissy. Omg!! What a difference. She has always been so kind and always make sure my service needs are met along with a hug and a smile. She’s warm, friendly and very personable. I drive a long way to have my car serviced, but she makes the drive well worth it. More