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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
1,445 Reviews

1,445 Reviews of Randy Marion Subaru - Service Center

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September 19, 2025

Work done in a timely manner. Staff was very friendly. Kept me up to date on what was happening. More

by bvinson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 18, 2025

The best dealership that I’ve visited. Polite, helpful staff, superb waiting area, pre-service and post-service care and follow up. Would recommend. 5/5 More

by JOHNBMULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Randy Marion Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 18, 2025

A pleasure as always to work with Mark Wilburn! So glad we bought the warranty package because service is EXPENSIVE. More

by JLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Randy Marion Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Randy Marion Subaru.

September 16, 2025

Friendly staff, clean and welcoming customer lounge area and quick service are always appreciated when we schedule service appointments. More

by GADDYMARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

September 16, 2025

Everything was good, fast service and advisor kept me informed. Like working with this dealership More

by WILBURN2W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

September 16, 2025

I really liked that you now provide a video giving a “tour” of my multi-point inspection. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Randy Marion Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Randy Marion Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

September 15, 2025

The purchase of the vehicle I was interested in went very smoothly. Steve, my salesman, was very accommodating for my needs, I needed to have them hold my vehicle till I came back from a trip I had already More

by sarogersnc1
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 15, 2025 -

Randy Marion Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Randy Marion Subaru!

September 15, 2025

Had a pretty big issue with my car. Jacob was amazing throughout all of the process. So kind, helpful and went above and contacted Subaru to help offset repair cost. Car was in shop for More

by anecho7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Randy Marion Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 15, 2025

Great experience with 1st time service on fleet vehicle and warranty work. Relaxing lounge with drinks and snacks! Aaron is a rock star, courteous, professional and attentive. More

by MICHAEL.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Randy Marion Subaru responded

Thank you for choosing Randy Marion Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 15, 2025

Fixed 2 items that were recall, but did not fix the original item the car was taken in for. Had to return 15 minutes later and leave the car. That was last Thursday. Monday night and no updates yet. U More

by lpfons
Recommend Dealer
No
Employees Worked With
Jacob McMillen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Randy Marion Subaru responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.