Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
190 Reviews
4.9

190 Reviews

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190 Reviews of Jacob McMillen

September 08, 2026

Dealership Rating
Employee Rating

Jacob is the absolute best! He makes sure any issues are resolved the way he would like the job done if he were the customer, just to make sure I stay a vey happy happy custome More

by ahill18
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2026

Randy Marion Subaru responded

Your praise of Jacob’s customer-first approach highlights our service team’s commitment to quality care. Knowing you can trust him with your Crosstrek maintenance means a lot to our team. Thank you for the five-star rating.

August 30, 2026

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I brought my car in to fix safety recalls. Staff was very knowledgeable and friendly. Excellent customer service More

by iamtreehugger
Service Price Transparency
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Recommend Dealer
Yes
Aug 30, 2026

Randy Marion Subaru responded

We're glad the service to address your Subaru Forester’s safety recalls went smoothly. Hearing you found our team helpful and well-informed means a lot to us.

August 27, 2026

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Jacob was so kind and helpful at this dealership after a poor experience at a different Subaru location. He explained everything thoroughly and was patient with the many questions I had about my car. Highly More

by SVictory
Service Price Transparency
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Recommend Dealer
Yes
Aug 27, 2026

Randy Marion Subaru responded

Your note about Jacob’s patience and detailed explanations reflects our commitment to clear, supportive service. We’re glad the service on your Subaru Impreza restored your confidence, and we appreciate your recommendation.

August 23, 2026

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The staff is outstanding welcoming and seem to truly care about you and your time .This is why I keep coming back More

by WALTLIEBERT
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Recommend Dealer
Yes
Aug 23, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and for trusting us with service on your Subaru Outback. Knowing our team makes you feel welcomed and valued is rewarding.

August 20, 2026

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I’ve come here for years now with my 2014 subaru and never had any issues. I don’t know much about cars but they are always so kind and understanding and help me understand without making it complicated More

by peachyromance
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Aug 20, 2026

Randy Marion Subaru responded

Hearing that you’ve had worry-free visits for years means a lot to our service department. It’s rewarding to know our clear explanations helped you understand the service on your Forester. We’re delighted that Mark continues to be your go-to at our dealership.

August 19, 2026

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Service dept has always been great. Appreciate the attention and care given to me and my car. Will not write an evaluation of the service attendant. More

by LJP0
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos, Carson Fogarty

Aug 20, 2026

Randy Marion Subaru responded

Knowing that our service department has consistently provided the attention and care you and your Subaru Outback deserve means a lot to our team. Thank you for continuing to trust us with your Outback, and we look forward to your next service visit.

August 18, 2026

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Seamless and efficient! Jacob is always helpful and genuine! Ended up buying my next Subaru at the service visit! More

by catmikecole
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Recommend Dealer
Yes

Other Employees Tagged: Jacob Ritz

Aug 18, 2026

Randy Marion Subaru responded

It’s rewarding to know your service visit went smoothly and without hassle. Hearing that Jacob was sincere and supportive means a lot to us. Our team is pleased we could help you purchase your next Subaru during your service appointment.

August 15, 2026

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Clear description of what was going to be worked on and completed in a timely fashion More

by vce1734
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Aug 15, 2026

Randy Marion Subaru responded

Knowing that our clear explanation of the work and quick completion during your Ascent’s service met your expectations means a lot to our service department. Thank you for the five-star rating.

August 14, 2026

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Everyone at the dealership is a pleasure to work with. From the service department to the sales department very employee is courteous and professional. More

by rennphyllis
Sales Price Transparency
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Kevin Wingler

Aug 14, 2026

Randy Marion Subaru responded

Your praise of our team’s welcoming professionalism across sales and service is truly rewarding. We hope you’re enjoying your new Subaru Forester.

August 10, 2026

Dealership Rating
Employee Rating

Staff was very friendly, professional, and knowledgeable. Car was in and out quickly. Love going to Subaru on river highway More

by onesugarft
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Aug 10, 2026

Randy Marion Subaru responded

Attentive, knowledgeable service is at the heart of how our service department operates. Hearing that our team came across as friendly and professional and that your Subaru Ascent was in and out quickly is truly gratifying. It’s wonderful you enjoy visiting our River Highway location.

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