Aaron Forness
Aaron Forness at Randy Marion Subaru

Aaron Forness

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
187 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

3 yrs, 7 mos

4.9

187 Reviews

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187 Reviews of Aaron Forness

September 11, 2026

Dealership Rating
Employee Rating

Service scheduled for 3 hours service, wrong tires ordered or received, had to drive to Mooreseville 3 different times. Then didn’t even complete all the service that was supposed to be done. Wanted m More

by FCPARAMEDIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Wilburn

September 09, 2026

Dealership Rating
Employee Rating

This was my second Subaru purchased from Randy Marion Subaru. Great buying experience both times. More

by bkreynolds32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy, Gabe Williams

Sep 09, 2026

Randy Marion Subaru responded

Knowing you enjoyed your purchase of the new Outback as much as your first Subaru means a great deal to our team. Thank you for choosing our dealership again.

September 06, 2026

Dealership Rating
Employee Rating

Always great to work with Aaron and the others at Randy Marion Subaru! Thanks very much! More

by sacsound58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Sep 06, 2026

Randy Marion Subaru responded

Knowing that working with Aaron and our service team is always a positive experience is rewarding. Thank you for trusting us with the service on your Forester; your kind words mean a lot to us.

August 29, 2026

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The service department at this dealership is very professional and efficient. They are also very friendly and welcoming. I appreciate them keeping me apprised during the service process. The waiting More

by STEELELP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2026

Randy Marion Subaru responded

Your comments highlighting our team’s friendly professionalism and clear communication during the service visit for your Subaru Outback reflect what we strive for. Knowing you found our waiting area and restroom clean and well stocked is truly rewarding. Hearing your kind words about our service department means a lot to us.

August 23, 2026

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The staff is outstanding welcoming and seem to truly care about you and your time .This is why I keep coming back More

by WALTLIEBERT
Service Price Transparency
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Recommend Dealer
Yes
Aug 23, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and for trusting us with service on your Subaru Outback. Knowing our team makes you feel welcomed and valued is rewarding.

August 10, 2026

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Employee Rating

We had a damaged tire and wheel r from hitting an object on Interstate 40 and needed emergency repair. Mark and his team took great care of us and provided us with a loaner vehicle so we could continue our More

by JABASSLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Aug 10, 2026

Randy Marion Subaru responded

Prompt communication and loaner support are at the heart of how our service department operates. We’re glad Mark and his team could take great care of you and get your Subaru Ascent back on the road toward Raleigh. Knowing you’re fully satisfied means a lot to us.

August 10, 2026

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Employee Rating

Aaron is an excellent service advisor. He was very respectful, helpful and accommodating. He was able to provide a loaner while the car was being serviced. The service was completed quickl More

by ELISSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2026

Randy Marion Subaru responded

Hearing that you found Aaron respectful and accommodating throughout your visit means a lot to our service team. Our team is pleased we could provide a loaner while your Subaru Forester was in for service and complete the work promptly.

August 09, 2026

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Employee Rating

Randy Marion Subaru delivers on its promises. They do what they say they’ll do. I’ve been very impressed with the service they provide. That’s one of the reasons why I’m driving my second Outback More

by gkaiser1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Aug 09, 2026

Randy Marion Subaru responded

Knowing that we consistently deliver on our commitments means a lot to our service department. We’re delighted to care for your Outback again. Thank you for your kind words and your continued trust in us.

July 19, 2026

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Employee Rating

Very efficient. Courteous. Workmanship was very good. Kept me informed throughout the repair process. Thanks More

by swonuke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Jacob McMillen

Jul 19, 2026

Randy Marion Subaru responded

Thank you for letting us know the Forester service was efficient and that our courtesy and workmanship stood out. Keeping you informed is important to us and we’re pleased it made a difference. We look forward to helping with your Subaru needs again.

July 17, 2026

Dealership Rating
Employee Rating

The efficiency, speed, and transparency of the inspection process, particularly the ability to view it via video, are highly valued. More

by ruvilyneferido
Recommend Dealer
Yes
Jul 17, 2026

Randy Marion Subaru responded

It’s great to know that Aaron and our team delivered an inspection that was efficient, swift, and transparent. Sharing video walkthroughs of the process is designed to keep you fully informed. Thank you for the 5-star rating and for trusting us with your Subaru Crosstrek.

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