Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
229 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

4.9

229 Reviews

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229 Reviews of Jessica Matos

October 16, 2026

Dealership Rating
Employee Rating

Thorough, transparent, good communication, and work hard to ensure issues are addressed to customers satisfaction. More

by supurdueper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Oct 16, 2026

Randy Marion Subaru responded

Your recognition of our service team’s transparency, clear communication, and diligent issue resolution is appreciated. It’s rewarding to know the service on your Outback met your expectations.

October 12, 2026

Dealership Rating
Employee Rating

Excellent service, employees were helpful and efficient. They explained future service repair suggestions. Quick turn around which was appreciated, More

by distabile.cf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2026

Randy Marion Subaru responded

Your mention of our team explaining future repair suggestions highlights how we aim to keep you informed. Our team is pleased we could complete the service on your Crosstrek quickly and offer clear maintenance guidance. Knowing you appreciated the turnaround and suggestions means a lot to our service department.

October 10, 2026

Dealership Rating
Employee Rating

Randy Marion Subaru’s service department did a great job with my vehicle, and I appreciate that they stand behind their work. They may be more expensive than some other shops, but the quality of service and More

by nicolas.bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness, Jacob McMillen

Oct 10, 2026

Randy Marion Subaru responded

Knowing that our dedication to high-quality service and standing behind our work gives you peace of mind means a lot to our service department. It was a pleasure caring for your Subaru Outback, and we appreciate your recommendation to those seeking a team that takes pride in their work.

August 30, 2026

Dealership Rating
Employee Rating

Carson is great. Listens to my concerns. Makes sure that I understand everything correctly. Makes it easier. More

by JCQGOOFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carson Fogarty

Aug 30, 2026

Randy Marion Subaru responded

Thank you for the five-star rating. Knowing that Carson listened to your concerns and made servicing your Crosstrek clear and easy means a lot to our service team.

August 23, 2026

Dealership Rating
Employee Rating

The staff is outstanding welcoming and seem to truly care about you and your time .This is why I keep coming back More

by WALTLIEBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and for trusting us with service on your Subaru Outback. Knowing our team makes you feel welcomed and valued is rewarding.

August 19, 2026

Dealership Rating
Employee Rating

Service dept has always been great. Appreciate the attention and care given to me and my car. Will not write an evaluation of the service attendant. More

by LJP0
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen, Carson Fogarty

Aug 20, 2026

Randy Marion Subaru responded

Knowing that our service department has consistently provided the attention and care you and your Subaru Outback deserve means a lot to our team. Thank you for continuing to trust us with your Outback, and we look forward to your next service visit.

August 15, 2026

Dealership Rating
Employee Rating

Clear description of what was going to be worked on and completed in a timely fashion More

by vce1734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Aug 15, 2026

Randy Marion Subaru responded

Knowing that our clear explanation of the work and quick completion during your Ascent’s service met your expectations means a lot to our service department. Thank you for the five-star rating.

August 10, 2026

Dealership Rating
Employee Rating

Staff was very friendly, professional, and knowledgeable. Car was in and out quickly. Love going to Subaru on river highway More

by onesugarft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Aug 10, 2026

Randy Marion Subaru responded

Attentive, knowledgeable service is at the heart of how our service department operates. Hearing that our team came across as friendly and professional and that your Subaru Ascent was in and out quickly is truly gratifying. It’s wonderful you enjoy visiting our River Highway location.

August 09, 2026

Dealership Rating
Employee Rating

Randy Marion Subaru delivers on its promises. They do what they say they’ll do. I’ve been very impressed with the service they provide. That’s one of the reasons why I’m driving my second Outback More

by gkaiser1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Aug 09, 2026

Randy Marion Subaru responded

Knowing that we consistently deliver on our commitments means a lot to our service department. We’re delighted to care for your Outback again. Thank you for your kind words and your continued trust in us.

July 17, 2026

Dealership Rating
Employee Rating

Randy Marion Subaru provides best in class services. I'm a regular client using Jessica Matos. More

by fosterkilo79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy

Jul 17, 2026

Randy Marion Subaru responded

Thank you for the five-star review. We’re happy Jessica has provided best-in-class service for your Subaru Outback. We look forward to welcoming you back soon.

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