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Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen | Page 2

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
190 Reviews
4.9

190 Reviews

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190 Reviews of Jacob McMillen

August 07, 2026

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Employee Rating

Yesterday was our first service ever here. Jacob was very polite, professional, nice, and explained our two updates. We were very impressed with this Subaru dealership and Jacob. I love our fi More

by LoveMySubieOutback💙
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Service Time
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Recommend Dealer
Yes
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Aug 07, 2026

Randy Marion Subaru responded

Your praise for Jacob’s clear explanations of the updates means a lot to our service department. We’re pleased the service on your Outback left such a positive impression.

August 04, 2026

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First time at this service center and it was excellent. Thanks Jacob and tech team for getting my A/C running again! More

by SARAJLEMASTER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2026

Randy Marion Subaru responded

Knowing your first visit to our service department was excellent means a lot to our team. Jacob and our tech team are pleased we could get your Forester’s A/C running again.

August 03, 2026

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True customer caring, and car running great. Thank you Jacob, and Randy Marion service department. More

by PERKY317
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Yes
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Aug 03, 2026

Randy Marion Subaru responded

It’s fantastic to know that your Subaru Forester is running great and that Jacob provided exceptional care. If there’s anything else you need, please let us know.

July 21, 2026

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The people here are very friendly and professional. I was kept apprised of progress every step of the way. The waiting area is kept very clean and organized. Very good experience! More

by idrev666
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2026

Randy Marion Subaru responded

It’s great to hear our team kept you updated and made your visit so comfortable. We’re glad the waiting area was clean and organized for you. Thank you for trusting us with your Subaru Forester.

July 19, 2026

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Quick service, good people and reasonable prices. It was easy to schedule a time to come in. More

by CES9705
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

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Jul 19, 2026

Randy Marion Subaru responded

Thank you for choosing us for your Subaru Outback service. We’re glad scheduling was simple, our staff was friendly, and you found the prices reasonable. We look forward to helping you again.

July 19, 2026

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Very efficient. Courteous. Workmanship was very good. Kept me informed throughout the repair process. Thanks More

by swonuke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness

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Jul 19, 2026

Randy Marion Subaru responded

Thank you for letting us know the Forester service was efficient and that our courtesy and workmanship stood out. Keeping you informed is important to us and we’re pleased it made a difference. We look forward to helping with your Subaru needs again.

July 15, 2026

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Employee Rating

Always professional and so helpful. Go the extra mile to help customer. Smiling and knowledgeable. Makes us feel welcome and they know what they’re doing. More

by pamwarner36912
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jul 15, 2026

Randy Marion Subaru responded

Thank you for highlighting Jacob and our team’s professional and knowledgeable service on your Subaru Outback. We’re pleased our efforts to go the extra mile and offer a warm welcome stood out. We look forward to caring for your Outback on your next visit.

July 05, 2026

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Employee Rating

Everyone was very nice and helpful during the visit. They listened and answered all my questions. More

by vwood914
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 05, 2026

Randy Marion Subaru responded

Jacob and our service team appreciate your kind review of your Subaru Forester visit. We’re glad everyone listened carefully and answered all your questions. We look forward to assisting you again.

July 03, 2026

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Outstanding service team! We have leased a couple of cars from them and they always deliver. More

by rrbaker540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Keeley Murphy, Carson Fogarty

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Jul 03, 2026

Randy Marion Subaru responded

It’s wonderful to know our service team consistently meets your expectations. We’re glad your Subaru Forester received outstanding care and that your leasing experiences have been so positive. We look forward to assisting you again whenever you need us.

June 26, 2026

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Employee Rating

We were very happy with the service and support and will come back to this dealer again. More

by jjpyke1
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy, Gabe Williams

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Jun 26, 2026

Randy Marion Subaru responded

We’re thrilled our service and support met your expectations and your Subaru experience went smoothly. We look forward to seeing you again.

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