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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
889 Reviews

889 Reviews of Randy Marion Subaru - Service Center

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June 12, 2024

Jessie took great care of me and my crosstrek! The service was awesome! Will be back! More

by sleime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie or jessica
June 10, 2024

This was a great first visit. You guys fully exceeded my expectations. The wheel alignment check is an obvious great idea. Service was quick and I know what to expect at my next s More

by RONMANN.52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Efficient, clean, orderly, friendly, comfortable waiting area, plenty of snack options, and hydration options. Helpful More

by RAMONAPENDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Jessica was a huge help! She was attentive to me and my needs and got me in and out the door in a timely fashion. More

by PACKEREMILYM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica matos
June 08, 2024

They helped me quickly and kindly. They reduced some charges after knowing I was going on vacation and my tire had to be replaced because of where the nail was. They really had compass More

by daniel.e.hinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

Incredible customer service. Kathryn is the best! Very fast. I always have a great experience here. More

by ZAMORA.JOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

The person who normally helps us has left the dealership. I was treated professionally by another person. I paid with a credit card and was charged a fee for using it. This usually happens at a small mani More

by BANDTBARNES
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Ransom
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

Kathryn was extremely helpful in getting an entertainment system touch screen warranty issue resolved related to our 2018 Outback! She called Subaru of America for us and took care of all of the details. Th More

by DJBORACLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

First experience with service department but definitely not my last, service completed in timely manner and as requested, sorry I did not get the name of young man who helped me but he was very profession More

by MC_MOM08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

I always feel like a valued customer and appreciate their excellent customer service. Tim and Kathryn exceeded my expectations. I highly recommend this dealership and service department. More

by JWILLIAMS4827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Lawson
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