Randy Marion Subaru - Service Center

Great service team! I will continue to bring my cars back to Randy Marion Subaru I will continue to bring my cars back to Randy Marion Subaru More

They knew I needed it as quickly as possible that day and were GREAT about getting it done were GREAT about getting it done More

The reason for 2 stars is because one, not all the issues that I brought the vehicle in for were resolved. Second, a loaner vehicle was requested several times so that they could have the vehicle to troubles that I brought the vehicle in for were resolved. Second, a loaner vehicle was requested several times so that they could have the vehicle to troubles hoot until the issue was resolved. Most importantly the lack of communication on how the service was progressing. I brought my vehicle in at 3;30 on a Wednesday and they were told they could have until Thursday evening at which time I would either need the car back or need a loaner. I was never contacted about the car being ready or to come pick up a loaner. I arrive 20 minutes prior to closing. My service adviser was not there and the adviser on duty knew nothing about what was going on with my vehicle. They had to call my adviser to find out the details. Then I was asked if I wanted to leave my vehicle with them to further troubleshoot. I asked if they had a loaner and I was advised they did not. So I now have to reschedule another time to trouble shoot this issue. This will be the third time I've had it into the dealer for the same issue. Don't think i would purchase another vehicle from them due to the service department. By the way when I called to schedule the service it took 30 minutes to do so. More

Great, everyone was so helpful and got my service complexed in no time. Great Job complexed in no time. Great Job More

Professional and friendly. We arrived when you opened with our engine light on. We were traveling home from vacation. You took us right in and fixed our car within 4 hours. We arrived when you opened with our engine light on. We were traveling home from vacation. You took us right in and fixed our car within 4 hours. You kept us posted on the problem. You provided Dante to take us places and pick us up. Your staff were so wonderful. Thank u does not cover how thankful we were for your assistance. Our car is working great and we had a stress free ride home. I would recommend you to everyone with a Subaru! Kindness goes a long way under stress and your staff are awesome! Thank you again! More

Everyone & everything was spot on. The waiting room was clean & the coffee was good. Thanks The waiting room was clean & the coffee was good. Thanks More

Friendly and informative , customer waiting area was clean and inviting Overall a very pleasant experience and will return. clean and inviting Overall a very pleasant experience and will return. More

Requested service took longer than anticipated for having a scheduled appt right upon them opening. Overall for a first visit at this location experience was good. a scheduled appt right upon them opening. Overall for a first visit at this location experience was good. More

Service was great . Disappointed to find out at the dealership that they charge a credit card fee.. Nit many people carry around hundred of dollars in cash. Disappointed to find out at the dealership that they charge a credit card fee.. Nit many people carry around hundred of dollars in cash. More

The customer service at Randy Marion Subaru was outstanding during our recent visit. Jacob and Jessica were wonderful to work with and made sure our needs were met. outstanding during our recent visit. Jacob and Jessica were wonderful to work with and made sure our needs were met. More