Randy Marion Subaru - Service Center

The service department is always so efficient and friendly! Will be back to see you for the next oil change. friendly! Will be back to see you for the next oil change. More

During my 2. 5 hour wait, it would have been nice for some kind of update. 5 hour wait, it would have been nice for some kind of update. More

Mark Wilborn explained everything well and described the services performed - how and why - in detail. He also went the extra mile and fixed a lingering problem with the glovebox door. Much appreciated. services performed - how and why - in detail. He also went the extra mile and fixed a lingering problem with the glovebox door. Much appreciated. More

I’ve always had excellent service at Randy Marion. Their service department never disappoints. And is on point every time I take my Subaru there for anything. Their service department never disappoints. And is on point every time I take my Subaru there for anything. More

A real pleasure meeting Aaron. He kept us well informed about our 2019 Outback and the service was top notch. Always a good experience at this dealership. He kept us well informed about our 2019 Outback and the service was top notch. Always a good experience at this dealership. More

Mark is the best service agent! The service at Randy nation is awesome I plan on purchasing from that dealership in the next year or 2. Looking to buy a hybrid outback!!! The service at Randy nation is awesome I plan on purchasing from that dealership in the next year or 2. Looking to buy a hybrid outback!!! More

Mark was very good at keeping me updated on the repair progress and of additional items I may want to take care of. progress and of additional items I may want to take care of. More

They have very professional, courteous and knowledgeable staff. The service was completed within the time limit given. staff. The service was completed within the time limit given. More

Always professional, courteous and knowledgeable. Nice having the courtesy shuttle to drop off and pickup during appointment. Nice having the courtesy shuttle to drop off and pickup during appointment. More

So, in an attempt to not pay a 3% up charge for using a credit card, I went to Valvoline to get my oil changed and tires rotated. That proved to be a disaster! They drained my transmission instead of the c credit card, I went to Valvoline to get my oil changed and tires rotated. That proved to be a disaster! They drained my transmission instead of the crankcase and double filled the engine oil. When I went back to Valvoline, they threw up their hands and said, “I dunno!” I immediately drove to Randy Marion where they quickly diagnosed the problem and began the process to fix it. In the end, they could not guarantee that some internal damage to the transmission had occurred. Fast forward, they replaced the transmission, thankfully at the cost of Valvoline ($14,000). In just a few days the car was back on the road and I completed a 1,900 mile road trip without an issue or worry. I’ll probably have to get service loaded with cash to avoid the 3% charge, but will continue to get my service needs completed at Randy Marion. Oh, and Mark Wilburn was a joy and very easy to work with! More