Randy Marion Subaru - Service Center

I have been a Subaru owner since 2019; my first Subaru was a 2013 Legacy, which I still own. Since moving to NC in 2019 after my military service, I have a commute of 60 miles a day round trip and decided was a 2013 Legacy, which I still own. Since moving to NC in 2019 after my military service, I have a commute of 60 miles a day round trip and decided to purchase a newer vehicle. I bought a 2024 Crosstrek and love it! The gas mileage is exceptional, offering significant cost savings, and the safety/driver's assist features are unique, not to mention that Subaru upgraded its stereo sound quality! I love my Crosstrek! I still have my Legacy, but with over 200k miles, I drive it locally (it is my first love). The customer service at Randy Marion Subaru is truly exceptional. Despite a stressful situation, the service agent I spoke with remained calm and empathetic. His kindness and reassurance, even in the face of my embarrassment, were a testament to the dealership's commitment to its customers. His calm demeanor helped ease my worries, and I was confident that Randy Marion Subaru would take care of everything. Also, Jacob, the service agent at Randy Marion, called me frequently to give me updates on the diagnostics and testing of my Crosstrek. His consistent communication was beneficial, and he showed great concern for their customers. I was made aware of the repairs to my vehicle throughout the two days. At the time of the issue, I was due for an oil change, and Randy Marion did not charge me for the oil change in light of the circumstances with the battery issue. Randy Marion is an EXCEPTIONAL Dealership, and all the employees make it so. When my oldest son was in the market for a truck, I knew exactly where to take him-Randy Marion. He found the perfect truck and I was once again impressed by the dealership's respect and understanding. I've recommended Randy Marion to everyone I know, and it has truly become the dealership for my family. I can't thank the team at Randy Marion enough for their wonderful service and their unwavering commitment to customer satisfaction and Subaru's quality. More

Appreciated the "first free oil change" for our 2024 Outback. Aaron was friendly, professional and communicated well. Outback. Aaron was friendly, professional and communicated well. More

Very organized, pleasant and efficient. The personnel were all found an excellent job- kudos to this dealership. The personnel were all found an excellent job- kudos to this dealership. More

You are courteous, professional, and honest, of course. You're our first choice always for having our Subaru Outback oil-change and inspection, etc. You're our first choice always for having our Subaru Outback oil-change and inspection, etc. More

Came in with a dead battery, was informed that the battery was still under warranty. Replaced the battery and I left a very happy and satisfied customer. Thanks battery was still under warranty. Replaced the battery and I left a very happy and satisfied customer. Thanks More

Aaron did a great job. Very courteous and professional I liked the video of the service for my car. Very courteous and professional I liked the video of the service for my car. More

Awesome-great staff! !! Quick, easy, professional, clean sitting area, on time, stand by their word. !! Quick, easy, professional, clean sitting area, on time, stand by their word. More

Enjoyed a positive customer experience. The service advisor was very professional and efficient. She was able to secure an extended warranty for an engine repair. The service advisor was very professional and efficient. She was able to secure an extended warranty for an engine repair. More

Mark is always extremely thorough and responsive. Our go to place for our Subaru needs. Our go to place for our Subaru needs. More

Jessica in the service department was awesome! She was extremely helpful!went above and beyond! She was extremely helpful!went above and beyond! More