Randall Reed's Planet Ford

I bought a new truck n January 2025 and the check engine light came on. When I took it to Randall Reed’s service department they did give me a rental the first attempt. After 3 attempts to repair it they st light came on. When I took it to Randall Reed’s service department they did give me a rental the first attempt. After 3 attempts to repair it they still did not fix the problem and I have to argue with them to even get a rental. Very poor service. More

The only dealership I visited that spoke about markup prices, then offered a discount on the higher price, but never reached the MSRP. All other dealerships started with the MSRP—a very shady way of oper prices, then offered a discount on the higher price, but never reached the MSRP. All other dealerships started with the MSRP—a very shady way of operating at Randall Reed's Planet Ford. More

I arrived at Randall Reed with 2 problems, the first was the easy job of fixing a recall, but the other was something they never saw before. I had a small about 3 foot snake crawl behind my dash and die. If the easy job of fixing a recall, but the other was something they never saw before. I had a small about 3 foot snake crawl behind my dash and die. If you have ever smelled road kill before just image driving with it 45 mins to the dealership. They were able to get the rest of the snake out, deodorize and get the smell out. Thank God because I just paid my truck off and I was ready to burn it if they didn’t fix it. Thanks to Randall Reed I have my truck back smelling like new. Highly recommend the service department and Rodney for helping us. More

Great place to buy a car. Friendly people and knowledgeable. Know what they are doing. Friendly people and knowledgeable. Know what they are doing. More

VERY poor service. Took 5.5 hrs to buy a car - unreal! Very long Wait time between back and forth. Took 5.5 hrs to buy a car - unreal! Very long Wait time between back and forth. More

Kelli Campbell is an awesome service rep. She stays on top of her job and keeps her clients informed if job progress and other problems. She stays on top of her job and keeps her clients informed if job progress and other problems. More

The service is wonderful. Everyone is very polite, and Gary Scherer was our contact in the collision center. I can't say enough nice things about him. He got me in to take car Everyone is very polite, and Gary Scherer was our contact in the collision center. I can't say enough nice things about him. He got me in to take care of our problem right away. Everyone was very professional. More

Randall Reed’s Planet Ford has the best employees and always treat you like family. I’ve purchased 2 vehicles from them and will continue to go there. always treat you like family. I’ve purchased 2 vehicles from them and will continue to go there. More

Friendly and easy to work with. Very helpful and knowledgeable about what I wanted to ask. Very helpful and knowledgeable about what I wanted to ask. More

I bought a Ford F-250 from Planet Ford in Humble. The day I got it home the check engine light came on, so I took it back in for service. The truck was there over a week, during which I had to pay fo The day I got it home the check engine light came on, so I took it back in for service. The truck was there over a week, during which I had to pay for a rental car. Once I finally got it back I drove it for two days and the check engine light came on again for a leak due to improper installation of the fuel pump. I went back to the service department and asked if I could schedule an appointment so that I would not have to leave my truck for two weeks, for a fix that would take 30 minutes. Tim, at the service department said there’s nothing he could do and that I would just have to spend another $600 on a rental. One of the other service managers stepped in and said he would give me the next available loaner vehicle and that it would be 1-2 weeks before one was available. It has currently been 8 weeks and I have not even received a phone call. More