Todd Silva

Always great customer service. Friendly and efficient staff, quick repairs and comfy waiting area in the cafe Friendly and efficient staff, quick repairs and comfy waiting area in the cafe More

by MGBUTLER1993 Verified Customer Verified Customer

Print

Very dissatisfied with this vehicle. Reported to service dept and after 1 week claim jerking/surging acceleration is normal. Won't be keeping it and never again will I buy a ford. Reported to service dept and after 1 week claim jerking/surging acceleration is normal. Won't be keeping it and never again will I buy a ford. More

by clvmcd29 Verified Customer Verified Customer

Print

WORST EXPERIENCE EVER! !!!!!! They kept my car for six months. It took them 3 months to "fix" a leak, When I went to pick it up there was 3 inches of standing water in it. !!!!!! They kept my car for six months. It took them 3 months to "fix" a leak, When I went to pick it up there was 3 inches of standing water in it. It took them a month to find and fix the real leak. When I went back to pick it up the second time, I found that the seats had mildewed, there was water damage in the console, the dash was cracking from sitting in the hot sun, and there was rust on the carpet. After months of arguing back and forth with them, I finally went and picked it up because they refused to take responsibility for the damage. The cleaned it up and that was it. My seats are stained, the dash is cracking, and there are pieces of trim falling off from sitting in the Texas sun after being flooded for 3 months. I will never recover the true value of my vehicle. I will never buy another vehicle from them and you shouldn't either. They have too much business to care about you. Their turnaround time is ridiculous if you don't have complications and if you do..........God help you. Because for sure no one else can. 10 out of 10 Would not do again!!!!!! More

by LHENAGAN Verified Customer Verified Customer

Print

Their friendly, prompt and very very courteous we really really enjoy our mustang thank you really enjoy our mustang thank you More

by joeysteinecke Verified Customer Verified Customer

Print

Professional, easy to schedule, easy to drop off, great communication. Only one oversight, one of the recalls needed parts, but again great communication and the work was still finished in my scheduled communication. Only one oversight, one of the recalls needed parts, but again great communication and the work was still finished in my scheduled timeline. Thank you More

by JMD1001 Verified Customer Verified Customer

Print

The service department was amazing like always. We called them up to get our oil changed and see if we needed some of the recalls that had been mentioned. Instead of having to come into the dealers We called them up to get our oil changed and see if we needed some of the recalls that had been mentioned. Instead of having to come into the dealership they sent a technician straight to our house and did everything there for us. It was so smooth and easy!! More

by TMat21 Verified Customer Verified Customer

Print

Overall, I had a good experience. However, I believe the Service Team could improve its communication with customers by providing more timely and proactive updates throughout the serv However, I believe the Service Team could improve its communication with customers by providing more timely and proactive updates throughout the service process. Customers should not have to initiate calls to the Service Department to find out the status of their service. Consistent communication and regular updates would create a better customer experience and ensure customers feel informed and valued. More

by amillan1 Verified Customer Verified Customer

Print

Good job thanks for coming out and picking up my truck to do recall work do recall work More

by TTRUV Verified Customer Verified Customer

Print

My buying experience was very good. I shopped for the truck on the internet and the salesman and internet price were the same. That didn’t happen with other dealerships. Next, the servi I shopped for the truck on the internet and the salesman and internet price were the same. That didn’t happen with other dealerships. Next, the service department is excellent, I will always have Planet Ford service my Maverick. I have had nothing but good experiences with this dealership. The next truck I buy will be from here. More

Print

My truck had 600 miles on it when it started leaking fluids. The service department took my concerns seriously and handled it quickly. fluids. The service department took my concerns seriously and handled it quickly. More

by SOGSID Verified Customer Verified Customer

Print