Todd Silva

The service department at planet ford humble is the only reason I go to this dealership and have purchased several vehicles. reason I go to this dealership and have purchased several vehicles. More

by TIM@TIMSTAMPS.NET Verified Customer Verified Customer

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I have been to a number of dealerships and the service department at planet ford in humble Texas is the best! I would not go anywhere else. I recommend them to all of my friends and family. department at planet ford in humble Texas is the best! I would not go anywhere else. I recommend them to all of my friends and family. More

by TIM@TIMSTAMPS.NET Verified Customer Verified Customer

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Great staff and service team. Appreciate the friendly interactions and great customer service for the team Appreciate the friendly interactions and great customer service for the team More

by MGBUTLER1993 Verified Customer Verified Customer

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Unfortunately took 2 months for my vehicle to to inspect tech said it was two problems after the fix he then says my transmission is stuck in 5th gear it will cost 7 grand to fix not the first diagnostic r tech said it was two problems after the fix he then says my transmission is stuck in 5th gear it will cost 7 grand to fix not the first diagnostic report I got the service coordinator great wish they had techs that new there work more be for Misleading clients. More

by jjjimenez7736 Verified Customer Verified Customer

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Friendly staff, efficient service when repairing issues, pefer this location for all my car sercice needs pefer this location for all my car sercice needs More

by MGBUTLER1993 Verified Customer Verified Customer

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Always great customer service. Friendly and efficient staff, quick repairs and comfy waiting area in the cafe Friendly and efficient staff, quick repairs and comfy waiting area in the cafe More

by MGBUTLER1993 Verified Customer Verified Customer

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Very dissatisfied with this vehicle. Reported to service dept and after 1 week claim jerking/surging acceleration is normal. Won't be keeping it and never again will I buy a ford. Reported to service dept and after 1 week claim jerking/surging acceleration is normal. Won't be keeping it and never again will I buy a ford. More

by clvmcd29 Verified Customer Verified Customer

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WORST EXPERIENCE EVER! !!!!!! They kept my car for six months. It took them 3 months to "fix" a leak, When I went to pick it up there was 3 inches of standing water in it. !!!!!! They kept my car for six months. It took them 3 months to "fix" a leak, When I went to pick it up there was 3 inches of standing water in it. It took them a month to find and fix the real leak. When I went back to pick it up the second time, I found that the seats had mildewed, there was water damage in the console, the dash was cracking from sitting in the hot sun, and there was rust on the carpet. After months of arguing back and forth with them, I finally went and picked it up because they refused to take responsibility for the damage. The cleaned it up and that was it. My seats are stained, the dash is cracking, and there are pieces of trim falling off from sitting in the Texas sun after being flooded for 3 months. I will never recover the true value of my vehicle. I will never buy another vehicle from them and you shouldn't either. They have too much business to care about you. Their turnaround time is ridiculous if you don't have complications and if you do..........God help you. Because for sure no one else can. 10 out of 10 Would not do again!!!!!! More

by LHENAGAN Verified Customer Verified Customer

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Their friendly, prompt and very very courteous we really really enjoy our mustang thank you really enjoy our mustang thank you More

by joeysteinecke Verified Customer Verified Customer

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Professional, easy to schedule, easy to drop off, great communication. Only one oversight, one of the recalls needed parts, but again great communication and the work was still finished in my scheduled communication. Only one oversight, one of the recalls needed parts, but again great communication and the work was still finished in my scheduled timeline. Thank you More

by JMD1001 Verified Customer Verified Customer

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