Randall Reed's Planet Ford

Best experience in purchasing a new vehicle. This dealership is full of professionals that do the right thing for the customer. I went in without any hope or expectations but they made my dream This dealership is full of professionals that do the right thing for the customer. I went in without any hope or expectations but they made my dream come reality. Salesman Hector is such a delightful person to work with. He listened to my concerns and got me the pricing i was looking for. He also worked hard and got me a very good value for my trade in vehicle which i was very happy and surprised. I enjoyed and liked that this dealership does not overwhelm the customer. I only dealt with Hector from the moment i walked in all the way until we agreed on a price and then moved to financing. At no point was there anyone from upper management coming by to pressure me at all which I really liked and noticed as this makes a huge difference. Thank you Hector for this wonderful experience in purchasing my Ford Maverick. More

Overall, I had a good experience. However, I believe the Service Team could improve its communication with customers by providing more timely and proactive updates throughout the serv However, I believe the Service Team could improve its communication with customers by providing more timely and proactive updates throughout the service process. Customers should not have to initiate calls to the Service Department to find out the status of their service. Consistent communication and regular updates would create a better customer experience and ensure customers feel informed and valued. More

I very pleasant experience with the sells team. Will recommend Randall Reed to friends and family. Will recommend Randall Reed to friends and family. More

We got the deal and truck we wanted, but were not informed til after we signed that there was only one KEY. Nothing was offered to fix the situation. We still don't have a 2nd key. informed til after we signed that there was only one KEY. Nothing was offered to fix the situation. We still don't have a 2nd key. More

Our salesman was exceptional! Super easy purchase! We would definitely come back and buy from him again. Super easy purchase! We would definitely come back and buy from him again. More

Service and collision, everyone is always so nice and helpful. Doesn't matter who you get and special thanks to Tim, Gary and Jonas. helpful. Doesn't matter who you get and special thanks to Tim, Gary and Jonas. More

Completed in timely manner. Awsome. I would recommend doing this all the time. Thank you Awsome. I would recommend doing this all the time. Thank you More

Service associate and assistant service manager are arrogant. They won't provide warranty of the pars that they replaced in my truck. Absolutely NOT satisfied with the service. arrogant. They won't provide warranty of the pars that they replaced in my truck. Absolutely NOT satisfied with the service. More

Good job thanks for coming out and picking up my truck to do recall work do recall work More

worst dealership i have ever been to. i bought a 21 ranger and it had a bad ,real bad transmission in it. clean truck but bad transmission. they kept the truck for 3 weeks and didnt do an i bought a 21 ranger and it had a bad ,real bad transmission in it. clean truck but bad transmission. they kept the truck for 3 weeks and didnt do anything to fix it. the shop managertold me to buy a ford service plan, 100 a month, and wait a month and bring it back and he would fix it, the only person in the whole dealership who tried to help me was a lady named lindi. ill never go back to that dealer ship. and ill tell everyone i know they sell trucks with messed uo transmissions. and wont fix them ,that truck never should have been on that lot to sell. More