Randall Reed's Planet Ford

It was an excellent experience working with JP at Planet Ford. JP was very helpful and worked with me to see what truck was the right fit. Ford. JP was very helpful and worked with me to see what truck was the right fit. More

Great Service Thank you for taking care of my oil changes/tire rotation. Very satisfied with service. Will definitely plan to get my next oil change at Planet Ford. Thank you for taking care of my oil changes/tire rotation. Very satisfied with service. Will definitely plan to get my next oil change at Planet Ford. Thank you! More

Scheduled service I made an appointment to have my oil changed and recall notices. After arriving and waiting I went to the advisor to ask what was the delay I had an I made an appointment to have my oil changed and recall notices. After arriving and waiting I went to the advisor to ask what was the delay I had an appointment. I was then told that it was a 1st come 1st serve basics the they wouldn't be able to do the recall since it would need the entire day. What was the point of the appointment if they wasn't going to honor it. Poor customer services skills and no communications. 3 1/2 hour later my car was finally ready. Very disappointed. More

Great Dealer with extremely professional staff. Have purchased several hard to find high end vehicles, to include a Bullitt and a Raptor, through this dealer over the years and have been extremely satis purchased several hard to find high end vehicles, to include a Bullitt and a Raptor, through this dealer over the years and have been extremely satisfied with the actual purchase as well as the vehicles. Many thanks to Richard Fuller of the Planet Ford Fleet department who has handled all the orders and sales. By the time I arrived at the dealership, Richard had everything done and ready to go. No waiting and no surprises ! Not to mention, he went way out of his way to pick me up at the airport and had the vehicle ready to go. Thanks Richard for going “the extra mile” ! Also the delivery experience was exceptional due to Lyndi of the Vehicle Tech Director/Customer Service department. She made sure that I was “up to speed” with the Raptor’s technology and use of same, at delivery. Also Kevin McKinnon took care of my accessory installs, prior to my arrival. That included spray in bed liner, console vault, heavy duty retractable side steps and a retractable truck bed cover Thanks again to the Randell Reed Planet Ford team ‼️ More

I called on Friday to make sure the truck was there. Ken Riley confirmed it, so I drove 2.5 hours to make the deal. I was not disappointed! Incredible experience all the way through! Thank you Planet Ford Riley confirmed it, so I drove 2.5 hours to make the deal. I was not disappointed! Incredible experience all the way through! Thank you Planet Ford! More

Love planet ford in spring but planet ford in humble took it one notch above they gave me the vehicle ,price,and service we expected the employees were always a step away love Planet Ford Humble it one notch above they gave me the vehicle ,price,and service we expected the employees were always a step away love Planet Ford Humble More

Great guy to do business with! His product knowledge is unbelievable! You can’t go wrong working/asking for him! 10 years in the business! unbelievable! You can’t go wrong working/asking for him! 10 years in the business! More

Yo recomiendo a Planet Ford porque te tienen un muy buen servicio te contesta todas tus dudas y lo mejor es que te facilitan el financiamiento servicio te contesta todas tus dudas y lo mejor es que te facilitan el financiamiento More

check engine light on. This is the only place that I would bring my truck in for work. I have full trust in your service center. Beto is one of best Diesel mechanic around This is the only place that I would bring my truck in for work. I have full trust in your service center. Beto is one of best Diesel mechanic around More

Leased a new 2019 Ford Escape and it went wrong I leased a new 2019 Ford Escape on Friday 11-22-19. I did not get the deal I expected. The monthly payment is to high compared to my last lease of a 2 I leased a new 2019 Ford Escape on Friday 11-22-19. I did not get the deal I expected. The monthly payment is to high compared to my last lease of a 2017. I left the dealership and was called back to terminate my old lease. I was all done but called back when they realized they had my old Escape but no paperwork. I was then told by the dealership and Ford Credit that I did not have an early bird turn in. All of this was confirmed before we did the new deal. I was then told my the money man that it was his mistake and the dealership would pay my final two payments. The next day I get a call and am told they was a problem with the A-Plan pin or my moms name or social. This was nonsense. I had the car and a signed lease! Never heard back. I left my garage door opener and a religious medal in the car. We called back and asked them to retrieve them and call us back when I could get them. I have not heard back and it is a week later! More