Randall Reed's Planet Ford

Lack of communication I bought my New truck 3 weeks ago. A part was missing back door panel loose new one had to be ordered and there is a knocking sound coming from under I bought my New truck 3 weeks ago. A part was missing back door panel loose new one had to be ordered and there is a knocking sound coming from under my hood. I was contacted by Ms Barker on Monday and she assured me that she would keep me posted and get this resolved i actually felt good going into this. well its Friday ive left several message and no return call. I then was told that my calls needed to be referred to management. Horrible customer service. I contact ford and was told to take it to another dealership to get this knocking sound duplicated. Called another dealership they are happy to look at my truck for me to try to get this resolved being that ive only had this New truck for 3 weeks and 7 of those days was in the shop. So disappointed i heard such good things about planet ford in humble. More

10/10.Prompt, clear, and amicable communication before 10/10. Prompt, clear, and amicable communication before arriving at dealership. Warm, friendly, and professional service from the team at the de 10/10. Prompt, clear, and amicable communication before arriving at dealership. Warm, friendly, and professional service from the team at the dealership the day I picked up my truck. More

Daniel is great gets my deal ready fast no long wait in and out finance guys are quick too I look forward to my next purchase and out finance guys are quick too I look forward to my next purchase More

After encountering previously unknown issues with my truck right after purchasing it, I was starting to worry if I had made the right choice in truck, dealership purchase. I finally recieved a response truck right after purchasing it, I was starting to worry if I had made the right choice in truck, dealership purchase. I finally recieved a response from Lorena Barker and she made everything going forward super smooth! She worked with me to get the repairs addressed and finished quickly. She turned my initial exerience with this dealership completely 180 degrees and I am very grateful to her. Thank you, Lorena! More

Trade in 2016 Truck for 2020 Mustang Awesome experience trading in my 2016 truck for a 2020 Mustang! So happy with the transaction, and the helpfulness of everyone at the dealership! Gu Awesome experience trading in my 2016 truck for a 2020 Mustang! So happy with the transaction, and the helpfulness of everyone at the dealership! Guy and Kevin helped take care of me at this visit. Appreciate their assistance! 5 stars! Thanks yall! More

Good experience;however, a very long day for a 74 year old man. Eddie and Mr. Hollings were Very easy to work with. Mr. McKinnon was very helpful with add one. old man. Eddie and Mr. Hollings were Very easy to work with. Mr. McKinnon was very helpful with add one. More

Outstanding Truly great dealership. My family haws bought several vehicles over the years and they continue to provide great customer service and a wonderful buy Truly great dealership. My family haws bought several vehicles over the years and they continue to provide great customer service and a wonderful buying experience. Ken Riley was amazing getting the sales process done for me and Kevin Mckinnon in the aftermarket department was fantastic at recommending the extra add on things ii was looking for. They all made the buying process so easy and convenient. Was able to do most of the transaction by phone and was in and out of the dealership very quickly when it came time to pick up my new truck. This is why me and my family have and will continue to purchase our vehicles from Planet Ford in Humble. More

surprisingly easy to deal with. Great staff. They use technology in a way that actually hrlps and makes the process very easy compared to other dealers. Highly recommend! technology in a way that actually hrlps and makes the process very easy compared to other dealers. Highly recommend! More