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Randall Reed's Planet Ford
Humble, TX
2,659 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,659 reviews
March 09, 2023
Guy took the time to listen to my needs and found me the truck that I was looking for. truck that I was looking for. More
by freddy_tron7
March 04, 2023
went in for oil change and tire rotation in and out in less than a hour! you don't get that at any other dealership! excellent customer service, Kelli Campbell!! less than a hour! you don't get that at any other dealership! excellent customer service, Kelli Campbell!! More
by cpeoples
Employees Worked With
Michael Grissom
March 02, 2023
Picked up my F250 and signed paperwork. I got 10 minutes down the road and had an issue. Braiden at the used lot was awesome, he took my truck back, gave me a loaner and fixed the minor iss I got 10 minutes down the road and had an issue. Braiden at the used lot was awesome, he took my truck back, gave me a loaner and fixed the minor issue. These guys are awesome. Ask for Christian when you go. He’s very knowledgeable and a great sales person! More
by tereseaclapp
Employees Worked With
Christian , Braden Minton
March 02, 2023
Darren Urie and Billy Harvey helped with my transaction. Both were professional efficient and friendly. Totally satisfied with the process. Both were professional efficient and friendly. Totally satisfied with the process. More
by rgmoroney54
March 01, 2023
Guy treated me well and am very satisfied with him and everything he did for me. everything he did for me. More
by vito_russo
Employees Worked With
February 23, 2023
Service was pretty good , I was allowed to take the truck home to see if I really liked it , which I did but missed the front passenger door power lock wasn't working until a few days after I bought it witho home to see if I really liked it , which I did but missed the front passenger door power lock wasn't working until a few days after I bought it without an extended warranty and they gave me the run a round about fixing it so I had to pay over $500 to have it fixed. More
by Cormieaa.ac
Employees Worked With
Christian
February 22, 2023
I was really disappointed in the customer service I received. This was my first oil change with my new car. When I arrived no one spoke to me. There were 9 people working and they were all talking to e received. This was my first oil change with my new car. When I arrived no one spoke to me. There were 9 people working and they were all talking to each other, I finally had to ask someone to help me. I made an appointment as I was told to do, but when I got there I was told it was first come first serve for oil changes and that the wait would be 2 1/2 hours. After 2 1/2 hours I finally went to get a status on the oil change to find out my car was done and had been for the past 30 minutes. They handed me my keys, did not give me any update on car, said the car was outside and I could leave. I get outside to find my car blocked in by 5 other cars. It was ridiculous! More
by jladair6
Employees Worked With
Cody
February 20, 2023
Great customer service, very professional. I called and got a live person, James said yes we got it so we drove out met with him and Cesar. Drove home with a gently used vehicle. I called and got a live person, James said yes we got it so we drove out met with him and Cesar. Drove home with a gently used vehicle. More
by April
