Rallye Motors - Service Center

Great customer service, very nice and patient and attended to all the problems we had. Fixed the problem and we hope to continue getting the same service in the future. attended to all the problems we had. Fixed the problem and we hope to continue getting the same service in the future. More

I had a great experience at Rallye. The staff was friendly, professional, and got me out on a timely basis. And i got a nice loner car which makes the experience even better. Ramiro communicated ev friendly, professional, and got me out on a timely basis. And i got a nice loner car which makes the experience even better. Ramiro communicated everything that they were going to do and it was a pleasure working with him. Thank you!! More

Having visited service departments of many different manufacturers through the years, Rallye is consistently the best. Ramiro is personable, accurate and effective and your valets are a friendly,respo manufacturers through the years, Rallye is consistently the best. Ramiro is personable, accurate and effective and your valets are a friendly,responsive bunch More

I always get the best service at Rallye. It is very easy to schedule an appointment for normal maintenance at Rallye. Whenever an unexpected issue arises (just last night my headlight went out) I am able t to schedule an appointment for normal maintenance at Rallye. Whenever an unexpected issue arises (just last night my headlight went out) I am able to call ahead, bring my car in and wait for the repair. I do A LOT of driving, and I always have peace of mind that my car is in perfect shape. I feel like I am in "VERY GOOD HANDS" at Rallye. My service advisor, John Ciccotelli is extremely competent and an overall great guy! John and the whole Rallye team is always there to help me. I HIGHLY recommend Rallye! More

Was treated very well from the time I called on the phone, arrived at the dealership and return of my car. My previous dealership was Soverign in Brooklyn and I was very disappointed with the way I was phone, arrived at the dealership and return of my car. My previous dealership was Soverign in Brooklyn and I was very disappointed with the way I was treated. While my car was only a Mercedes C class I still expected to be treated as an importnat customer. I have found so far that your dealership to be a very enjoyable experience. More

As always, Russ Cagarli delivered exceptional, courteous, prompt service. He always goes the extra mile to be of service, promptly returns phone calls, and his recommendation prompted me to buy the S550. prompt service. He always goes the extra mile to be of service, promptly returns phone calls, and his recommendation prompted me to buy the S550. More

Rob was a pleasure to work with and there was no waiting when I dropped off my car off. Rob listened to all my concerns when writing the vehicle up. He was courteous, kept me informed on the progress of t when I dropped off my car off. Rob listened to all my concerns when writing the vehicle up. He was courteous, kept me informed on the progress of the repair and the car was ready when he said it would be. More

I had gone to my neighborhood garage because the ambor light was on indicating some problem with ABS etc. The garage mechanic brought my ML 320 to you to get it checked/inspected using your specialized co light was on indicating some problem with ABS etc. The garage mechanic brought my ML 320 to you to get it checked/inspected using your specialized computer system which was ok with me. I was told that there will be a charge for the check up/inspection which will diagnose the problem which was fine with me. However, I was told by my mechanic that Rallye motors believes that , one of the break sensors need to be changed which was also ok with me. The problem was that, the Rallye aparently said that, after the sensor was replaced they were not not sure, if every thing was going to be ok with ABS system and that if the computer shows some thing else, it will have to be fixed. I was surprised that Rallye was not able to tell what was the real problem. Given that, I decided to not get any repair done because there was no way for me to know how much it will cost to repair the ABS issue. I thought I will take this opportunity to write about my experience owning Mercedes vehicles.When I was growing up in India, Mercedes meant super quality and long lasting vehicles needing only routine maintanace and take care of normal wear and tear . I bought E 320 which was great but the one I have now, ML 320 has been having problems, and when I contacted the company (Mercedes benz ) and each time I was told that the warranty has expired. In my opinion, the car should be jugded not just by how it performs during the warranty period but also how it performs after the warrany period and what kind of service the company (mercedes) provids after the warrany period. More

I was impressed by the initial reception and immediately Brian was sent for he appeared without much delay and took me to his office and assured me all will be fixed overnight and asked me to return same da Brian was sent for he appeared without much delay and took me to his office and assured me all will be fixed overnight and asked me to return same day for drop off and for a loaner car.Everything went accordingly.The following morning I went for a pick up and they looked up my account and found I have not been receiving discount coupons because of discrepancy with my email address however they were able to look up my account and I was given little discount. These guys are very polite,very efficient,ever willing to assist.I found Brian Kearns particularly very outstanding and always willing to explain--a great guy indeed. More

We have been quite pleased with the service that has been We have been quite pleased with the service that has been provided by the Rallye dealership. We enjoy the new format of having a pe We have been quite pleased with the service that has been provided by the Rallye dealership. We enjoy the new format of having a personal service manager assigned to us and informing us of the progress of the service and/or repair work being done. We continue to use Rallye because of this good service and not just because it is conveniently located in our neighborhood. More