Katie Lyons
Katie Lyons at Rallye Motors

Katie Lyons

Service Advisor

Rallye Motors

1600 Northern Blvd
Roslyn, NY 11576

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4.8
448 Reviews

Dealership Experience

16 yrs, 7 mos

Industry Experience

16 yrs, 7 mos

4.8

448 Reviews

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448 Reviews of Katie Lyons

September 24, 2026

Dealership Rating
Employee Rating

Professional and quick to deal with! They made an unfortunate situation better. The entire team was very helpful and professional More

by rbrosnan
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2026

Rallye Motors responded

Thank you for your kind feedback! We’re glad our team could make an unfortunate situation a little easier and provide you with quick, professional service. We truly appreciate your trust and support.

September 21, 2026

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Katie is always great as are the rest of the people at Rallye Motors. Highly recommended!!! More

by PPANTELIDES
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 21, 2026

Rallye Motors responded

Thank you for the kind words and recommendation! We’re glad Katie and the rest of the Rallye Motors team continue to provide you with great service. We truly appreciate your business!

September 03, 2026

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Too long waiting room wait time, no loaner cars, and the days to get the work done under warranty is too long. Waste of my precious time in your dealership. More

by FARAHHAIDER68
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Patrick Ripley

Sep 03, 2026

Rallye Motors responded

Hi Farah, thank you for sharing your feedback. We understand that waiting can be frustrating, and we appreciate your patience. Our records show that you arrived before your scheduled appointment time. While there was a wait, our team arranged a ride home for you as previously communicated by our BDC team, and you were on your way home before your originally scheduled appointment time. We appreciate the opportunity to assist you and hope to provide a smoother experience on your next visit.

August 22, 2026

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Very knowledgeable and friendly staff. The facility is clean, moder and welcoming. Katie always understands the issues, deals with them and keeps me informed!!! More

by PPANTELIDES
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 22, 2026

Rallye Motors responded

Thank you for the great review! We’re glad you enjoyed our clean, welcoming facility and friendly team. We’ll be sure to share your kind words with Katie. She’ll be happy to know her communication and service made a difference!

August 21, 2026

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Staff is efficient, knowledgeable and courteous. Never have to wait. Associate Katie Lyons is the best of the best. More

by SBARDSLEY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Sherry

Aug 21, 2026

Rallye Motors responded

Thank you for the great feedback! We’re glad our team provides efficient, knowledgeable, and courteous service. We’ll be sure to share your kind words with Katie Lyons. We truly appreciate your continued trust!

August 17, 2026

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I believe Katie Lyons understands clearly my needs ant treat me with professionalism. I like the fact that I was watching the technician repairing my car on the TV monitor screen. More

by SALAZARJB
Service Price Transparency
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Recommend Dealer
Yes
Aug 18, 2026

Rallye Motors responded

Thank you for your kind feedback! We’re glad Katie understood your needs and provided professional service. We’re also happy you enjoyed the added convenience of watching the technician work on your vehicle!

August 15, 2026

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I had the check engine light come on and since my car is relatively new, 2025 GLE but also a plug in hybrid, I knew I should have it checked. The activator on the charge door (whatever that is, I am assumi More

by Cpredmor
Service Price Transparency
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Recommend Dealer
Yes
Aug 16, 2026

Rallye Motors responded

Thank you for sharing such detailed feedback! We’re glad we could quickly resolve the issue with your GLE and provide a comfortable loaner while your vehicle was being serviced. We also appreciate your suggestions regarding loaner options—and we love that you’re still dreaming about that G-Wagon! We truly value your feedback and look forward to keeping you and your vehicle well taken care of.

July 31, 2026

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Amazing and knowledgeable staff. the facility is top of the line with plenty of loaner for customers. Noel and Katie are exceptional. More

by Riyadk09
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ken Vachris, Ramiro Milian, Lisa Chea , Victor

July 25, 2026

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The dealership customer service is excellent. My service person is Katie Lyons and she is the best. Always friendly and polite. You never know if she is having a bad day she is always pleasant. More

by RAGSTORICHES1958
Service Price Transparency
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Recommend Dealer
Yes
Jul 25, 2026

Rallye Motors responded

Thank you for taking the time to share your experience! We're so glad Katie Lyons consistently provides the friendly, polite, and exceptional service you deserve. We'll be sure to share your kind words with her. We truly appreciate your support and look forward to serving you again!

July 23, 2026

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Employee Rating

Eliot is the best. He makes me feel at home. I would only go to him. Hes the best in the game! Overall great service. More

by davids1020
Sales Price Transparency
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eliot Cohen, Evan Marro

Jul 23, 2026

Rallye Motors responded

Thank you for the amazing feedback! We're thrilled to hear Eliot made you feel at home and provided such great service. We truly appreciate your trust and look forward to seeing you again at Rallye Motors.

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