Rallye Motors - Service Center

Excellent service, my service manager was great. Loaner car was easy. Completed the work speedily and my car was ready on time. I wish they would take American Express car was easy. Completed the work speedily and my car was ready on time. I wish they would take American Express More

He was useful, fast, pleasant and kind. He was ready to answer any question that wanted to know. He had a lot of patience for me. answer any question that wanted to know. He had a lot of patience for me. More

Excellent customer service provided by service advisor Excellent customer service provided by service advisor Mr. Ramiro Milian. He took the time to answer a few questions that I had about my vehicle. Ser Excellent customer service provided by service advisor Mr. Ramiro Milian. He took the time to answer a few questions that I had about my vehicle. Service was done relatively quickly. More

I HAD A GREAT EXPERIENCE AND WOULD RECOMMEND THIS DEALER TO EVERYONE I KNOW.IT IS FRIENDLY AND FAST SERVICE.I WILL BUY MY NEXT CAR HERE AGAIN. TO EVERYONE I KNOW.IT IS FRIENDLY AND FAST SERVICE.I WILL BUY MY NEXT CAR HERE AGAIN. More

I brought my older model 1995 mercedes C class in for service, the car needed work to get it started and back on the road safely. My Advisor Mike Schiliro helped guide me through what was needed and we w service, the car needed work to get it started and back on the road safely. My Advisor Mike Schiliro helped guide me through what was needed and we worked together to handle it the best way possible. The result is the car is now running great after the job was complete, the engine is smooth and the car handles fantastic. My advisor was patient and fielded all my questions and calls and could nto be more helpful. I am a professional in a high end service business for 30 years and I was totally satisfied. I can be extremely detailed and picky when it comes to service and business and I feel Ralleye did right by me. I will continue to to use Ralleye for service and for my next purchase. Great Job Mike and your Mechanics who worked on my car. Thank You More

Rob Carlson is a huge asset to Rallye. I am very happy with the service but very unhappy with the product. the car is one year old and i have had to replace three out of four tires already. this is my fif with the service but very unhappy with the product. the car is one year old and i have had to replace three out of four tires already. this is my fifth car from mercedes and will be my last. the cheap tires are rediculous on a car payment that is over a $1000 per month. you should be ashamed at such a poor product. i have heard the same complaint from several people. More

My roadside assistance experience, coupled with my amazing service experience today ...really makes me realize I so made the right move with Rallye..Keep up the good work guys....I am VERY impressed!! amazing service experience today ...really makes me realize I so made the right move with Rallye..Keep up the good work guys....I am VERY impressed!!!!!!!! More

Very helpful, professional and informative. I was met immediately when I pulled in, and after 5 minutes, met with my service person. My loaner car was clean and brought to me within minutes. My service immediately when I pulled in, and after 5 minutes, met with my service person. My loaner car was clean and brought to me within minutes. My service person called me to give me an hours notice as to when my car would be completed. More

In the last three years we have purchased two Mercedes cars from you. One, the SL550 has had problems and the maintenance department is doing a crappy job. We had rain water seeping in the trunk and we ha cars from you. One, the SL550 has had problems and the maintenance department is doing a crappy job. We had rain water seeping in the trunk and we had the car serviced in October. We were told all checked out ok and that the car was tested and was water proof. Last week we had a pool of water in the trunk! So much for the exhaustive testing done in October! Obviously we are rather displeased and upset since the car had started to meldew and the internal humidity factor created ice on the INSIDE windows when the outside temperature fell below freezing at night. Furthermore the electronics, such as the radio was malfunctioning. Brought the car back and showed the problems and the standing water in the trunk. We picked the car yesterday and we were promised all was ok and were showed the parts that were replaced in the trunk. Time will tell if all is ok however when I inspected the car before driving away, I noticed that the front top rubber seal above the front windshield shows cracks and I shared my concern that for a car that is only 4 years old it did not seem right. Since the car is still under warranty and I am afraid that those cracks eventually will let rainwater inside resulting in interior damage, I suggested to Di Gregorio that the seal should be replaced. He declined saying that unless there was a failure they could not touch it and that, in any case, it would be up to the Foreman to make that decision. Interestingly, when I asked Di Gregorio to get the Foreman to discuss the problem, the Foreman came out and before I could even state what the problem was, he said "No we cannot replace that". Obviously prompted by Di Gregorio. The Foreman said that if there was no obvious failure then Mercedes Benz would not pay for the work therefore no dice. Now I question the amount of money that it would cost you to replace that one strip of rubber. 15 minutes of manpower? $20 dollars in parts? I can tell you with certainty that it is going to cost you a lot more than that because I am an unhappy customer about having to bring the car in twice for the same problem, and I do not do repeat business with people that give me shabby service and lack of good customer manners. I would also be interested in knowing what does the management do about mechanics that say they fixed problems and didn't? Perhaps you want to think about this: the person who worked on the car in October is causing you to lose a customer together with the lack of customer care displayed by your Foreman. Yours truly Steve Forte More

I was very happy with the service I received. My consultant was very good and honest. I was wavering whether to go to Mercedes-Benz of Southampton or Rallye. Now after the service I received I wil consultant was very good and honest. I was wavering whether to go to Mercedes-Benz of Southampton or Rallye. Now after the service I received I will only come to Rallye and deal with Ken. More