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Rallye BMW - Service Center

Westbury, NY

4.6
5,187 Reviews

5,187 Reviews of Rallye BMW - Service Center

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January 25, 2025

Excellent service will be back in the future for next service appointment on my bmw. More

by Peterruzan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Rallye BMW responded

Peter, thank you for the great review. We look forward to seeing you again at Rallye BMW!

January 23, 2025

Anthony is very helpful and kind. He explained what needed to be fixed with my car and got it done in a timely manner. More

by REA.K27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Rallye BMW responded

We're delighted to hear that Anthony provided helpful and timely service at Rallye BMW. Thank you for sharing your experience with us!

January 23, 2025

Maintenance provides good attention in detail service work. As a customer this offers safety and reliability very time we bring the car for inspection and regular maintenance. More

by cisco
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Rallye BMW responded

We're delighted to hear that our maintenance team at Rallye BMW provides you with detailed and reliable service. Your safety and satisfaction are our top priorities, so thank you for trusting us with your vehicle!

January 23, 2025

I was really upset with my service advisor who side-stepped my questions about service items and told me I had to have certain work done to my vehicle when it was not absolutely necessary. I was a More

by AResnick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Rallye BMW responded

I apologize for the confusion and frustration you experienced. We strive to provide clear communication and transparency, so it's disappointing to hear about this oversight. Please feel free to reach out directly so we can better address these concerns. Thank you, Chris Blanco - Service Manager 516-833-4862

January 23, 2025

Not as organized as expected for being such a big dealership, the wait time was long More

by iling110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Rallye BMW responded

Thank you for sharing your feedback with the team. We apologize for any delay and will work to improve in this area. If there is anything else we can assist you with, please let us know. Safe travel! All the best, Chris Blanco - Service Manager 516-833-4862

January 23, 2025

No call back, no customer care. Always the same story with Rallye BMW. They don’t care about their customers, only how much they can up charge on services that aren’t even due yet. More

by PNG_NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Juman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Quillupangui
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Rallye BMW responded

I'm sorry you're feeling dissatisfied with our customer service. We strive for transparency and attentive support, so this feedback is hard to receive. Please reach out directly if you'd like to discuss this further or have any questions; I'm here to help make things right. Thank you, Chris Blanco - Service Manager 516-833-4862

January 22, 2025

Christopher Williams provided fast and accurate detailed info-to-customer service. Christopher Williams gave me an excellent benefit on service with my four tires change. Talk is cheap, BMW, please INCRE More

by Y32493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Rallye BMW responded

We're delighted to hear that Christopher Williams provided you with exceptional service at Rallye BMW! It's great to know he made your tire change experience a positive one. We appreciate your feedback and loyalty, and we'll be sure to share this with our team!

January 22, 2025

Totally professional. No “sales” gimmicks. It was a pleasure dealing with the entire team. The entire process was effortless. More

by Peter Vrankovic.
Recommend Dealer
Yes
Employees Worked With
Nick Soldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Rallye BMW responded

Peter, we're delighted to hear that your experience with the Rallye BMW team was seamless and professional. Thank you for choosing us!

January 21, 2025

Good service including the detailed feedback on progress and adequate follow up on urgent happening. More

by mrs.redondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Rallye BMW responded

We appreciate your business and your review! Thanks from the Rallye BMW Team!

January 21, 2025

Waiting area is comfortable, assessment is thorough and transparent. Easier to book over the phone More

by MargoB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Rallye BMW responded

Margo, thank you for taking a moment to share your feedback with our team at Rallye BMW! We're glad you find our waiting area comfortable and our service thorough. See you next time!

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