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Rallye BMW - Service Center

Westbury, NY

4.6
5,190 Reviews

5,190 Reviews of Rallye BMW - Service Center

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December 22, 2024

Always great. Consistent service with very friendly staff. Rest area can use some updating but overall great service. More

by Jamesjingxu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

Thank you for your feedback! We're glad to hear that our team at Rallye BMW consistently provides great service. We appreciate your suggestion about the rest area and will take it into consideration.

December 21, 2024

It was so easy to buy a car from Kevin. The was in stock and Kevin gave me all the financing options.All the people with whom I interested were lovely. I would buy another car there and ha More

by phopkins50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharonda James
5.0
This rating includes all reviews, with more weight given to recent reviews.
James D'Agostino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Juman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

We're delighted to hear that Kevin and the team made your car-buying experience at Rallye BMW so seamless. Thank you for recommending us to your friends, and we look forward to assisting you again in the future!

December 21, 2024

Service department was efficient, well run. Employee were courteous and seemed to know their job. Work completed was explained clearly. More

by bhoesl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Dec 23, 2024 -

Rallye BMW responded

Thank you for sharing your experience with the service department at Rallye BMW! We're pleased to hear that our team was efficient and courteous, providing clear explanations of the work completed. We appreciate your feedback and look forward to serving you again in the future!

December 21, 2024

I left my car for simple oil and fluid maintenance. When I got my car back the 3ngibe light was on but I had no option to speak to anybody and had to driv3 the car for more than 2 weeks before they eve More

by AZlateva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cosmo Laurino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

AZlateva, I'm sorry to hear about your experience with the maintenance service. We strive for timely and effective communication, so it's concerning that this wasn't provided. If you'd like to discuss further or have any other questions, please feel free to reach out. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 21, 2024

Service was timely and effective at Rallye BMW. They always kept me apprised of the status of my car. More

by VENKATRAO387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

We're delighted to hear that you had a timely and effective service experience with us at Rallye BMW. Keeping our customers informed is important to us, so thank you for the feedback!

December 20, 2024

Brand new car was rattling like a 10 year old work truck. Took three visits to eliminate about 80% of the rattles. I will not spend anymore time trying to fix what BMW has failed to properly build. Let Rally More

by pkharkovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

Pkharkovsky, we're sorry to hear about your experience with the rattling issue. At Rallye BMW, we strive for quality and customer satisfaction, so it's disappointing that this has been a frustrating process for you. We appreciate your feedback and hope you'll give us another chance in the future to provide a better experience.

December 20, 2024

Excellent service Carol and Matt and the crew are amazing I would recommend for sure More

by RACKERMAN836
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Rallye BMW responded

Thank you for leaving Rallye BMW a five-star review! We are happy to hear that Carol and Matt were amazing. Have a great day!

December 19, 2024

My entire experience with Rally was satisfying from beginning to end.. l am totally happy for you to provide car service..That’s a first class act👏🏾👏🏾🥰🥰🥰Remember Jesus is the reason for the seas More

by Sharon Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Dec 19, 2024 -

Rallye BMW responded

Sharon, thank you for sharing your experience and kind words about David! We're thrilled to hear that you're satisfied with our service. Given the content of your review, it seems that your 3-star rating may have been accidental, but if there is anything we can do to assist you, please don't hesitate to get in touch. Merry Christmas and peace to you as well! Chris Blanco - Service Manager - 516-833-4862

December 19, 2024

I have always been pleased with the service at Ralley, however on my last visit for brakes I was told I needed rotors at 24,000 miles. This is not consistent with normal wear and tear. I was contacted to More

by BKROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Rallye BMW responded

I apologize for the inconvenience you experienced during your recent visit. It's concerning to hear about the issues with your brakes and rotors, as well as the lack of accommodating customer support on our end. Please reach out so we can address these concerns further. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 19, 2024

Kevin was very helpful and professional during my visit at Rallye BMW. Kevin kept great communication with me and explained very well what is to be done on the vehicle. The car was completed in a timely ma More

by Wacko43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Rallye BMW responded

We're delighted to hear that Kevin and the Rallye BMW team provided you with such a positive experience. Thank you for your kind words and support!

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