Rallye BMW

I would say lack of communication between service and client I’m coming to this service because it’s less crowded and convenient. I lease a Bmw 740 2017 and came to this service for a parking sensor malfunction, I’m coming to this service because it’s less crowded and convenient. I lease a Bmw 740 2017 and came to this service for a parking sensor malfunction, the parking sensors worked on and off. I live the car at the service around 9:30 am on Friday and picked the car Monday around 5.00 pm. I give them at least 10 calls to tell me the status of my car with no response back either the service advisor left either they don’t know and someone will call me back. Monday I give a call back and around 12 pm the service advisor called me back to tell me that one of the sensor it’s hit and I have to pay for this, I asked how much and he told me around 300$. I told him ok do it but I want to see the sensor, when I got there the bill was 642.22$ and no sensor which I asked the service Manager to bring me back. The sensor had a small tinny chip from debris the front bumper has no hit and the way he told me it’s the sensor was damaged on the back (of corse he never saw a sensor out from the car because the way he drawe it was something else). The second time I did the wheel alignment and they left my steering wheel not straight. So 2 visits two big problems. The sensors they don’t damage easy they have a protection but it’s their word against your word. It’s very hard to find good quality people. Just be aware and try to inspect the problem before you go there because they will tell you it’s your fault and the warranty will not cover. More

Excellent Frank Trotta is a serious and caring individual who delivers excellent customer feedback and service. He is very compassionate with a handicapped cus Frank Trotta is a serious and caring individual who delivers excellent customer feedback and service. He is very compassionate with a handicapped customer (me). I had a stroke and it’s very difficulty to speak properly. I trust him and he respects others beautifully. Mr. Trotta is a perfect professional. A credit to Rallye. Give him a raise and huge bonus... More

Quick and thorough Great service experience, as usual. I was in and out in the time that was given to me when I broughy my car in and the service given to my X1 was abov Great service experience, as usual. I was in and out in the time that was given to me when I broughy my car in and the service given to my X1 was above and beyond. David was professional and thorough & I would definitely & highly recommend Rallye service! More

Very expensive place to do service I have BMW X5 which just came off from 4 years All inclusive service and now one by one all things going wrong inside car and for every single piece t I have BMW X5 which just came off from 4 years All inclusive service and now one by one all things going wrong inside car and for every single piece to get it fix it so expensive. I decided to get rid of my BMW and go for other car as service cost is insane. More

Could not be any better Everything was fast painless I was in and out in 5 minutes it was best service I ever had and if they tell you in another dealership that you can’t g Everything was fast painless I was in and out in 5 minutes it was best service I ever had and if they tell you in another dealership that you can’t get a loaner if you did not purchase car from them -it’s a lie .They were kind,respectful and when they tell you they will keep in touch they do.I did not needed to chase them down on the status of my car .thank you all a specially Sheneta it’s so nice to feel appreciated More