Rallye BMW

Mr. David Diaz was very nice and professional. He handled our return quickly and without any issues. Overall, the staff at Rally BWM are true professionals. our return quickly and without any issues. Overall, the staff at Rally BWM are true professionals. More

Excellent service as always. It was a pleasure to deal with my Service Advisor Chy as well! P.S. The questionnaire at the bottom about being able to schedule a service appt, check in on status, and rev with my Service Advisor Chy as well! P.S. The questionnaire at the bottom about being able to schedule a service appt, check in on status, and review the recommended repair work/maintenance from your mobile device instead of speaking with a service advisor only has a yes, no, or n/a option. I selected “yes” but only because I think that is a very good idea to have, however, there really should be an option for “both” because I would still want to speak with a service advisor for explanation of recommended repair work and to decide on the best course of action. But having something like an app to do all of those things as well would certainly be beneficial towards greater customer service. More

Always find the service to be prompt, efficient and courteous. Even during pandemic they made accommodations to have seating inside and outside. Did not have to wait ling. Thank you! courteous. Even during pandemic they made accommodations to have seating inside and outside. Did not have to wait ling. Thank you! More

Software update for dash cams I love doing business with Rallye BMW, I have been to many other car dealerships over my life time and Rallye is the best of all of them. I love doing business with Rallye BMW, I have been to many other car dealerships over my life time and Rallye is the best of all of them. More

excellent efficient, accurate estimated diagnostic impression and cost, correctly repaired the 1st time, clean surroundings, proper Covid-19 precautions, quick efficient, accurate estimated diagnostic impression and cost, correctly repaired the 1st time, clean surroundings, proper Covid-19 precautions, quick check in, car returned washed and cleaned More

I recently purchased a used BMW 3 series from Rallye. This was by far the most pleasant car buying experience I have ever had, and I have purchased many cars from a wide range of car dealers. I called to This was by far the most pleasant car buying experience I have ever had, and I have purchased many cars from a wide range of car dealers. I called to inquire about a used 3 Series I saw online, spoke with my client advisor Joe Cavero, and made an appointment for the next morning. When I arrived at the dealer the next morning, Joe had the car I inquired about already in the parking lot waiting for me to test drive. Unfortunately, the car did not have all of the features I had hoped for. Joe took the time to look up a handful of other available 3 Series with the features I was looking for that were in the lot. I chose another car, took it for a test drive, and fell in love. Given this 3 series had additional packages so it was more money than the original car I had come to check out. Joe was able to reduce the price of the car and also offered me well above the market value for my 2010 Honda Civic with 175,000 miles to ensure I was able to get the car for the budget that I had originally intended to spend. This was top notch service that I have never experienced from a car dealer. Next, I met with Charlie in the finance department to finalize the purchase. Charlie gave me 100% of his attention and made sure I reviewed and understood ever dollar that was listed on the purchase agreement. In the end, I was able to get into a nicer model 3 Series for the budget that I was comfortable with. From walking in the door at Rallye BMW at 9:00am to driving away with my new car at 5:00pm that same day, this was an awesome car buying process. I can not say enough, I highly recommend Rallye BMW and my client advisor Joe Cavero if you are in the market for a new car. More

Great Customer Service I appreciated that Rallye is looking out for its staff and customers and has adjusted its procedures in light of the COVID-19 pandemic. Staff are wea I appreciated that Rallye is looking out for its staff and customers and has adjusted its procedures in light of the COVID-19 pandemic. Staff are wearing masks, outside seating is set up and sanitizer was readily available. The customer service is always on point and I appreciate my service advisor, Frank Trotta. More