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Plaza Cadillac

Leesburg, FL

4.5
1,739 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida. We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help. Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes. We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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8893 US-441

Leesburg, FL

34788

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Showing 1,739 reviews

October 22, 2023

was told my problem was fixed. in less than two weeks it still not fixed. Need to go back . Was told to try to make the fix myself by a service rep She wanted me to do a few thing More

by chevyman.wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID STONE
Oct 23, 2023 -

Plaza Cadillac responded

We are sorry to hear you're still having an issue. I can't determine who you are based on the screen name here, please send your info to tonypagano@plazacadillac.com so I can investigate and help find a solution. Thanks!

October 17, 2023

After tracking my car to a bowling alley at night during the service period and calling multiple times to get a status update with no return calls I drove to the service center to get my car back. More

by kevincarey907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Plaza Cadillac responded

Thank you for your feedback. This is concerning and not at all the service we normally provide. We will investigate what happened and our Service Manager, David Newton, will be in touch.

Oct 18, 2023 -

kevincarey907 responded

I spoke with David when I arrived at the dealership. He was knowledgeable of my case and informed us of policy changes at the dealership as a result of our case. I expressed my concerns and am disappointed with how it was all handled. I expected more from a Cadillac Dealership. I expect that when an advisor states they will call me back that it actually happens.

October 02, 2023

Easy to work with, actually wanted to earn my business. Kept me in the loop while my car order was in process to give updates. More

by adejonge25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Molzof
September 28, 2023

Very pleased with the service and the personnel. Caring and polite, love the donuts and coffee in the morning service time. More

by FARMLINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept 5 stars!
September 27, 2023

Probably took too long for an oil change but maybe with the tire rotation… okay More

by bruce42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Molzof
Sep 28, 2023 -

Plaza Cadillac responded

Thanks for your review Bruce. Apologies for the longer than usual wait time. We strive to take great care of your vehicle without rushing, but are always looking to get you back on the road as soon as possible. We appreciate your business and look forward to serving you in the future.

September 27, 2023

Plaza Cadillac is an excellent car dealership with great service and a professional staff of people. More

by Larry123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID STONE
September 25, 2023

Love the dealership you go and it’s easy breezy. The only drawback is a lot of weight. You’ve got a wait a long time. Other than that we’re planning on buying again from the dealership. More

by Sib1711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2023

Very good service people were very friendly only problem was when picking up car the wait was a little to long More

by GCHERRY2465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2023

Everyone were professional and polite. I was greeted at the door and any questions I had were answered. More

by ketsat9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Guzman
September 21, 2023

The service department was the best I have ever experienced they treated me as if I was family very nice polite and modeling people. More

by CALHOUN905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in the service department
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