Plaza Cadillac

Second trip and problem not solved yet I had a message on my Information Center that read""Service Tire Monitor System" and the left front tire pressure showing only "---". Steve tells me I had a message on my Information Center that read""Service Tire Monitor System" and the left front tire pressure showing only "---". Steve tells me that they need to put a new sensor into the tire that will register the tire pressure.. That done, I get several miles away from the dealership and the same message pops up on the IC. I call Steve and he said it must have been a bad sensor so---I make another 45 minute trip down to the dealership where they installed a new sensor and drove the car to see if the same message pops up on the IC. It doesn't so we think all is good. I get back to within 3 miles of my home and the same message pops up on the IC and tire pressure is "--". Steve wonders if they have a bunch of bad sensors and will have to order new ones....This means a 3rd trip to try and get this fixed, 45 minutes each way plus time sitting in the waiting room. This is why I gave it 3 stars but previously, I have had great service from the service department. Steve is as perplexed as I am over this problem. I now know that I have tire pressure that is recommended but it certainly doesn't show that on the IC. More

Warranty-related items Steve Wiggins was very helpful in assisting me in addressing some warranty items on my 2019 XTS. I look forward to having my Cadillac serviced at Pla Steve Wiggins was very helpful in assisting me in addressing some warranty items on my 2019 XTS. I look forward to having my Cadillac serviced at Plaza Cadillac going forward. More

Great place I have been going to Plaza for many years. Just bought my second car from them. Great sales and service. Rick Jimenez, my sales guy, when over all t I have been going to Plaza for many years. Just bought my second car from them. Great sales and service. Rick Jimenez, my sales guy, when over all the gadgets in the car. Couldn't figure out have of it. But he was patient and we figured out the stuff I really needed. He even came to my house to insure that my car was programmed correctly to open my garage door. Now that is service. Thanks Rick. More

7500 mile check-up Everyone is courteous and thorough. In addition, my car came back “sparkling” clean! A great service department. Have always been pleased with the Everyone is courteous and thorough. In addition, my car came back “sparkling” clean! A great service department. Have always been pleased with the service here. More

Solve a problem Went in with a problem, came out with a terrific solution. Russ, Rick and Teresa were kind, caring and a pleasure to deal with! Very professional and Went in with a problem, came out with a terrific solution. Russ, Rick and Teresa were kind, caring and a pleasure to deal with! Very professional and courteous! Would highly recommend them!! More

Oil change, tire rotation, multi-point inspection. As usual, the Service department was very courteous and friendly. Very pleased with thoroughness of the work completed. The only negative: I saw that As usual, the Service department was very courteous and friendly. Very pleased with thoroughness of the work completed. The only negative: I saw that the work was done but the service reps were busy with other customers and weren’t able to check me out promptly. More

Consistently courteous. Job gets done! This is the third Cadillac I have bought here. Service handling has always been great. The team answers all questions and ensures that the issues are This is the third Cadillac I have bought here. Service handling has always been great. The team answers all questions and ensures that the issues are handled and the guest is treated with respect. More

Caring and efficient I had a touch screen problem and stopped in Plaza without an appointment. Harry immediately identified the problem and solution, a new part was order I had a touch screen problem and stopped in Plaza without an appointment. Harry immediately identified the problem and solution, a new part was ordered and I was on my way home. More

Harry and Glen Been going to Plaza for years. Harry in Service is super freindly,curtious. Glen works on my vehicles and is sure to cover any problems and personal Been going to Plaza for years. Harry in Service is super freindly,curtious. Glen works on my vehicles and is sure to cover any problems and personally sometimes explains to me problem when asked. More

Everything you would expect from a luxury car dealer. Perfec Ease of making an appointment. Appointment was executed as scheduled. No oversell and a clean car when finished. Fast friendly service served with cof Ease of making an appointment. Appointment was executed as scheduled. No oversell and a clean car when finished. Fast friendly service served with coffee and donuts. More