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Plaza Cadillac
Leesburg, FL
1,699 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,699 reviews
Verified Customer
January 15, 2024
I enjoyed working with Robbie he was very helpful telling me about the features of the new Lyriq, and found me my new car before the scheduled delivery date. Very happy and I love the car. me about the features of the new Lyriq, and found me my new car before the scheduled delivery date. Very happy and I love the car. More
by AMGISPAN
January 10, 2024
When I purchased my cadillac on 9 November 2023, I drove it home and had transmission fluid all over my garage floor. Returned it immediatley to the dealer and was informed I had a leak around my gaskets. it home and had transmission fluid all over my garage floor. Returned it immediatley to the dealer and was informed I had a leak around my gaskets. They determined it best to replace the transmission. I was promised that it would be returned to me before Christmas. It was, the Friday before Christmas, after I called for an update on the status. Once I get home I hear a singing in the undercarriage. Took it back to the dealer and went for a ride with the service manager. No noise. Ok, I go home and over the weekend the noise returns. Listening closely while I'm near a curbing, I can hear grinding. Still waiting for a call back from the service manager. I hope someone with any type of management can call me to make the situation better. BTW, is there anything true about the Lemmon Law? More
by cl28409
Employees Worked With
January 06, 2024
I made an appointment twice and twice they didn’t have time to fix my car. Now I have to make another appt and drive another 40 minutes both way times 3. Quite inconvenient. time to fix my car. Now I have to make another appt and drive another 40 minutes both way times 3. Quite inconvenient. More
by LUVTOJUMP.CS
Employees Worked With
DAVID STONE
January 05, 2024
2 1/2 hrs to change a thermostat $1054? $420 per hour? Dec 27, 2023 MO 82659 Invoice CDCS138251 How much of the labor cost get of the $1054? Is he paid piecemeal? This is hard to s $420 per hour? Dec 27, 2023 MO 82659 Invoice CDCS138251 How much of the labor cost get of the $1054? Is he paid piecemeal? This is hard to swallow! William George More
by billgeorge1948
Employees Worked With
Service Dept
December 28, 2023
I took my car to be checked as the engine signal was on. The problem has been identified but the part was not available and not even in stock. Staff was very nice but not being able to solve the problem was The problem has been identified but the part was not available and not even in stock. Staff was very nice but not being able to solve the problem was very disappointing. I will have to reach back to check the eventual availability of the part in the future... More
by JULIAN91250
Employees Worked With
Service department
December 28, 2023
Quality of service is high as far as I can tell. Operationally, there is a need for improvement. I was waiting for my car in the waiting room and came out after several hours to ask for an updat Operationally, there is a need for improvement. I was waiting for my car in the waiting room and came out after several hours to ask for an update, and they had no idea I was there waiting despite my stating that clearly when checking in and the staff person seeing me in the waiting room when coming in to get other customers. More
by rmsmith8
Employees Worked With
Harry
December 27, 2023
This is the second time taking my car there for the same issue within 2 weeks. it’s been over a week and I still haven’t received any updates on my vehicle regarding status of repair. Thought I was going to issue within 2 weeks. it’s been over a week and I still haven’t received any updates on my vehicle regarding status of repair. Thought I was going to be receiving the Cadillac experience but it definitely hasn’t met that expectation. More
by logancenderle
Employees Worked With
N/A-Service Department
December 21, 2023
Plaza Cadillac is a fair and trustworthy dealership. They bent over backwards to ensure my vehicle was repaired correctly and that I was satisfied with the service. They bent over backwards to ensure my vehicle was repaired correctly and that I was satisfied with the service. More
by MILDON98
Employees Worked With
Harry Akarcay, Senya and David Newton
