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Penske Toyota

Downey, CA

4.8
1,492 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,492 Reviews of Penske Toyota

September 30, 2021

Thomas Arthur is the best service advisor bar none. I have been using him for 18 years. Never a miscommunication about work being done nor fees. More

by Kk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
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Oct 01, 2021 -

Penske Toyota responded

Penske Toyota of Downey appreciates the 5-stars and feedback. The team is glad your experiences have always been the best. We look forward to seeing you back.

September 30, 2021

I like the fact that when you have an appointment they take you right away. More

by Socorro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
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Oct 01, 2021 -

Penske Toyota responded

Hi there, Thank you for your positive review and sharing your feedback. We are looking forward to welcoming you again here at Penske Toyota of Downey for any of your future automotive needs.

September 30, 2021

He is very knowledgeable about cars and very detailed explaining! He makes me want to come back when ever my car needs service! More

by jaimea9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
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Oct 01, 2021 -

Penske Toyota responded

Penske Toyota of Downey appreciates the 5-stars and feedback! The team is glad your experience was knowledgeable. We look forward to future visits. Safe travels!

September 29, 2021

Outstanding service everyone was friendly and attentive. The customer lobby was clean restroom was clean More

by clospd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex, Sean Weaver, Jennifer Norsworthy
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Sep 30, 2021 -

Penske Toyota responded

Hi there, Thank you for your positive review. We are pleased you had an outstanding, friendly and attentive visit with our Service Team. We are looking forward to assisting you again. Thank you for choosing Penske Toyota of Downey.

September 28, 2021

My interaction with the service department has always been outstanding. Mr I. Vargas is knowledgeable and conscientious about providing the best service to his customers. I would recommend making an appo More

by MOh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Iven Vargas
Report | Print
Sep 28, 2021 -

Penske Toyota responded

Thank you for the positive feedback! We are delighted to know that you have had good experiences with our Service Department at Penske Toyota of Downey, and we hope that you will continue to choose us as your dealership!

September 28, 2021

Dan was courteous, professional, knowledgeable about Toyota Camry’s features and specs. Facility is clean. More

by Butch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Lohsawat
Report | Print
Sep 29, 2021 -

Penske Toyota responded

Thank you for purchasing your Toyota Camry with us here at Penske Toyota of Downey, Butch. We're glad you enjoyed your shopping experience and welcome you again!

September 22, 2021

They took items from my car. And I need. Solutions. The president of toyota is lie More

by Vitolamorrison. Pinpon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sheila Vazquez. 0. Stars.
Report | Print
Sep 24, 2021 -

Penske Toyota responded

Hi, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your vehicle and recent visit. Please send me an email at eswanenburg@socalpenske.com with your preferred contact information to discuss this further. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

September 17, 2021

Mr. Alex Ramirez was very polite and very helpful in explaining what services my vehicle needed. I would highly recommend him. Very attentive. Was very satisfied with the services provided. More

by Yayasalazar04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Sep 18, 2021 -

Penske Toyota responded

Hi there, Thank you for your positive review. We are thrilled you had a professional, helpful and attentive experience with our Service Team. We appreciate the recommendation and we are looking forward to assisting you again for any of your future automotive needs. Thank you for choosing Penske Toyota of Downey.

September 16, 2021

Sales was nice and not pushy. Great staff! Would do business again with this staff. More

by Roller Coaster Man
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando in sales & Roberto in parts
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Sep 17, 2021 -

Penske Toyota responded

Thank you so much for your business! We look forward to continuing to help you in the future!

September 11, 2021

Great experience! Rick Burgess is truly the BEST!!! He made the leasing experience of a Toyota/Tacoma so easy. Very knowledgeable individual, especially with the process of having a corporation lease a v More

by Jreyes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Burgess ?? ????????
Report | Print
Sep 12, 2021 -

Penske Toyota responded

We would like to thank you for this thoughtful 5-Star review! We work incredibly hard to provide our customers with an amazing car-buying experience, and learning feedback like yours is why we do it! We can't wait to see you again soon!

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