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Paul Miller Toyota of West Caldwell

West Caldwell, NJ

4.6
707 Reviews

1155 Bloomfield Avenue

West Caldwell, NJ

07006

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707 Reviews of Paul Miller Toyota of West Caldwell

September 12, 2019

Pleasant Everyone is professional Sergio Santizo-Velez is professional and kind he answered all my questions he is very knowledgeable he doesn’t make me feel More

by merilynrivera18@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Santizo-Veliz
Sep 12, 2019 -

Paul Miller Toyota of West Caldwell responded

Thanks for the five-star rating, Merilyn!

September 09, 2019

Pleasant experience, pleasure to work with Mr. Umair Khan was fantastic ...went out of his way to make it easy and quick. I would recommend West Caldwell Toyota. I was treated with courtesy a More

by Debbie Paciga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Dept Mr. Umair Khan, and the Manager? Paul
Sep 09, 2019 -

Paul Miller Toyota of West Caldwell responded

Thank you for the five-star rating! Thank you for sharing your experience, and we hope to see you again!

September 09, 2019

Bait and Switch I recently purchased a vehicle from Paul Miller Toyota, and while I am happy with the car, I unfortunately was not happy with the customer service. I More

by not a fan of this dealer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed, Kelly and Alan, Alfredo Fabregas
Sep 12, 2019 -

Paul Miller Toyota of West Caldwell responded

We extremely sorry for the events that transpired. I am glad that we were able to assist you and have taken care of this matter. Frank is our Finance Manager with the longest tenure at Paul Miller Toyota. With a great track record and superb customer service, honest, straight forward and most of all caring of all of his customers. Unfortunately, I am surprised the situation got to this point. I hope we can continue doing business with you and your wife, family members, and friends! If you have any questions or concern please DO NOT HESITATE to call me and I will gladly address any concerns you may have. Luis G. Gonzalez General Sales Manager 973-582-1149

September 09, 2019

Awesome & Stress Free Experience This was one of the most pleasant experiences we have ever had at a car dealership. The employees we dealt with were extremely helpful and friendly. More

by GJ2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez, Francesco Racanati, James Velsor
Sep 11, 2019 -

Paul Miller Toyota of West Caldwell responded

Thank you for the five-star review!

September 07, 2019

Professional and intensive The dealership worked to get me out of the current lease and into a new car at a fair price. We’ll be back again. More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Velsor
Sep 09, 2019 -

Paul Miller Toyota of West Caldwell responded

Thank you for the five-star rating, Eric ! We are happy to hear that you had a great experience while visiting us. We hope to see you again in the future.

September 06, 2019

Nice Experience I am very pleased with Chris Zak. I talked with him months ago when I was thinking of buying a Rav 4. He was not pushy and then when I decided I wan More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Zak
September 02, 2019

Ignored at the end not sure why? Ignored at the end and I feel that it was the price of the car they set it too low on the site? I came in and everything was going well with my sales More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Renke
Sep 04, 2019 -

Paul Miller Toyota of West Caldwell responded

We apologize if you did not have a five-star experience while visiting us. We would like a chance to further correct the situation, please feel free to give us a call to find a solution. (973) 882-1822

August 28, 2019

Send Help!!!! Let me start off by saying we had made this scheduled routine maintenance check up of my 2017 Toyota Rav. Which should have been 30 minute visit turne More

by Lost at Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sergio Santiago-Veliz and Chris Jenkins
Aug 30, 2019 -

Paul Miller Toyota of West Caldwell responded

We apologize if you did not have a five-star experience while visiting us. We would like a chance to further correct the situation, please feel free to give us a call to find a solution. (973) 882-1822

August 27, 2019

Pleasant experience, knowledgeable salesman Jim Velsor at Caldwell Toyota was a kind-hearted knowledgeable salesman. He treated you like one of his own. Our overall experience with Jim, Luis, an More

by Mcaruso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez, Frank (last name?) in Finance , James Velsor
Aug 28, 2019 -

Paul Miller Toyota of West Caldwell responded

Thank you for sharing your five-star review with us! It is a pleasure to know that Jim, Luis, and Frank all provided you with such excellent assistance. We hope to see you again!

August 13, 2019

Excellent Experience This was the easiest car buying experience that I have ever had. The salesperson was knowledgeable and the loan officer was amazing. She even found me More

by RKates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The people I worked with are not listed above.
Aug 14, 2019 -

Paul Miller Toyota of West Caldwell responded

Thank you for the five-star rating! We are glad to hear that you had a great experience while visiting our service center! Thank you for sharing your experience, and we hope to see you again!

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