Paul Miller Toyota of West Caldwell

They were very understanding when I had to cancel first appointment. Today they took time to figure out what was the problem with my car. appointment. Today they took time to figure out what was the problem with my car. More

Service department desk guys are helpful and provide excellent customer service. However, even with an appointment, It took almost 3 hours for an oil change and front end alignment. excellent customer service. However, even with an appointment, It took almost 3 hours for an oil change and front end alignment. More

Excellent service as usual. Work completed on time. Chris was friendly, informative and efficient, also identified future maintenance discounts. Work completed on time. Chris was friendly, informative and efficient, also identified future maintenance discounts. More

On time and as promised. Too bad they moving to Rte 46, wont be convenient for me. Too bad they moving to Rte 46, wont be convenient for me. More

Outstanding service department. Chris from the service. Desk, was very knowledgeable, professional and helpful. Thank you! Chris from the service. Desk, was very knowledgeable, professional and helpful. Thank you! More

No customer service skills by their team. Had a problem with my bill, chatted with their website chat (Ghiselle Casanova) fully placed all the blame on me, took no accountability for the cult Had a problem with my bill, chatted with their website chat (Ghiselle Casanova) fully placed all the blame on me, took no accountability for the culture they created in the past years and was rude at the end. She said my information would be passed to their service manager, Kris Bonagura and it has been a week and no one has reached out to me. It is apparent my business and I do not matter one bit to them. I do not trust them with my car anymore, in fear service will not be completed correctly. More

I have bought cars for years from this dealership and have always been satisfied with the customer service. It is a very professional atmosphere. have always been satisfied with the customer service. It is a very professional atmosphere. More

Paul Miller's Toyota service department is very polite and professional. Chris Gesell and L. J. were very helpful answering my questions. Thank You. and professional. Chris Gesell and L. J. were very helpful answering my questions. Thank You. More

Excelente servicio y atención al cliente muy personalizado. No hay quejas, siempre dando lo mejor de lo mejor personalizado. No hay quejas, siempre dando lo mejor de lo mejor More