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Paul Miller Toyota of West Caldwell
West Caldwell, NJ
735 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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735 Reviews of Paul Miller Toyota of West Caldwell
October 04, 2025
Just pick up my second leased from Paul Miller Toyota dealer. The sales team was amazing and helped me with a smooth and easy transition with the return of my previous leased and into my new leased. I ha dealer. The sales team was amazing and helped me with a smooth and easy transition with the return of my previous leased and into my new leased. I have been leasing from different Toyota dealerships for the last 16 years. I will have the say that the Paul Miller Toyota has been the best service experience i have had in all these years. Thanks you Jamie Berrios, Kelly Faber, and Ernest Gomez for the great service. Sincerely Felix More
by F.BERRIOS
Employees Worked With
Jamie Berrios
September 25, 2025
$155 for an oil change and tire rotation plus 1 1/2 wait time turned me off.i had an appointment but it still took that long. Beautiful facility and pleasant staff Three persons in drive in bay was over time turned me off.i had an appointment but it still took that long. Beautiful facility and pleasant staff Three persons in drive in bay was over the top and while convenient, may be an unneeded expense for the dealership. Coffee and snacks in waiting area was nice. How about starting an Express Oil Chang where you are in and out in 20 minutes. My Chevy is do for an oil change but will go to Jiffy Lube instead of Paul Miller Chevy dealership in West Caldwell More
by Vcmsr
Employees Worked With
N/a
September 10, 2025
Bought a 2023 Jetta from here and in 3-4 weeks after purchase car did not start and had a check engine light. They told me to take it to their service department. Hours later I get a call saying they c purchase car did not start and had a check engine light. They told me to take it to their service department. Hours later I get a call saying they can’t fix it, it should be under warranty through vw. Wait you sold me a car you can’t fix? What good is the Paul miller certified used car? If your mechanics don’t work on vw, then who checked this car out before you put it on the lot to sell? Now I have to take it to another dealer to get this fixed. Regardless bad business. The dealer I bought the car should be handling this not me. That’s my opinion anyway. More
by jvagnato0305
Employees Worked With
Sales manager
September 10, 2025
Sergio is very helpful in assisting me with my car maintenance services. He explains everything to me in a nice manner, and listens to my concerns with my car. maintenance services. He explains everything to me in a nice manner, and listens to my concerns with my car. More
by Maria
Employees Worked With
Sergio
August 05, 2025
While I’ve always enjoyed getting a new car. I’ve never been thrilled with the process. Paul Miller Toyota was the best experience I’ve ever had.!! Samantha was a great sales person and the dea I’ve never been thrilled with the process. Paul Miller Toyota was the best experience I’ve ever had.!! Samantha was a great sales person and the deal was fast and efficient and headache free More
by Theonlychild
Employees Worked With
Samantha, Robert Kaba
June 26, 2025
Bait and Switch tactics. Usually you don't see this sales strategy with the advent of internet car shopping, but I guess some dealerships still think they can get away with i Usually you don't see this sales strategy with the advent of internet car shopping, but I guess some dealerships still think they can get away with it. Called about a used 4runner, priced just below average for the mileage and year. Glad I called first and asked about the "$749 Doc Fee, $395.00 Vehicle Theft Protection, $1,495 Resinstall Ceramic Technology." Which of course gets the total price above the market average. Apparently all of the fees are mandatory, no exceptions. Well, my business is optional so best of luck tricking the next person to pay for the cheap spray on ceramic coat. More
by In the Market
Employees Worked With
Sales Rep
