Paul Miller Toyota of West Caldwell

No customer service skills by their team. Had a problem with my bill, chatted with their website chat (Ghiselle Casanova) fully placed all the blame on me, took no accountability for the cult Had a problem with my bill, chatted with their website chat (Ghiselle Casanova) fully placed all the blame on me, took no accountability for the culture they created in the past years and was rude at the end. She said my information would be passed to their service manager, Kris Bonagura and it has been a week and no one has reached out to me. It is apparent my business and I do not matter one bit to them. I do not trust them with my car anymore, in fear service will not be completed correctly. More

I have bought cars for years from this dealership and have always been satisfied with the customer service. It is a very professional atmosphere. have always been satisfied with the customer service. It is a very professional atmosphere. More

Paul Miller's Toyota service department is very polite and professional. Chris Gesell and L. J. were very helpful answering my questions. Thank You. and professional. Chris Gesell and L. J. were very helpful answering my questions. Thank You. More

Excelente servicio y atención al cliente muy personalizado. No hay quejas, siempre dando lo mejor de lo mejor personalizado. No hay quejas, siempre dando lo mejor de lo mejor More

They are much better than my last Toyota dealership. But this time, I was going in my rental to an appointment with a client, and told them I needed the materials in my car on the lift. They didn’t ge But this time, I was going in my rental to an appointment with a client, and told them I needed the materials in my car on the lift. They didn’t get it down in time and I had to cancel the clients appt - and loose the money. They made it right on the end the next day - discounted the service. But it was nerve-wracking. They also had to order a part at the last minute and couldn’t get it for several hours after they gave me a time I could leave. Very disappointing. More

Courteous, friendly and knowledgeable staff! A great experience! Will definitely fo back when we need our next car! A great experience! Will definitely fo back when we need our next car! More

I would definitely recommend Paul Miller Toyota! Everyone there has been very helpful and professional! Everyone there has been very helpful and professional! More

Good: Polite, respectful and professional treatment. Himanshu is a good salesman. Bad: I hate the fact that I am forced to pay for items that are listed as "optional" (I never asked for them but I wa Himanshu is a good salesman. Bad: I hate the fact that I am forced to pay for items that are listed as "optional" (I never asked for them but I was told I have to accept them) but I guess that dealers are taking advantage of the seller market (if you don't like it someone else will come and buy it). If it wasn't for that I would give five stars. More

Perfect dealer for bay car the people is super nice and friendly I recommend going to bay car there and get good deal friendly I recommend going to bay car there and get good deal More

The customer service personnel was nice. He explained everything to the best of my knowledge He explained everything to the best of my knowledge More