Paul Miller Toyota of West Caldwell

I had a great experience at this dealer. I found it was not a high pressure dealer. The salesperson was a great guy (Jim) , I enjoyed my stay there. I normally hate buying cars. Once I made the deal here I not a high pressure dealer. The salesperson was a great guy (Jim) , I enjoyed my stay there. I normally hate buying cars. Once I made the deal here I was in and out. The finance guy was fast and efficient. The service department has to be one of the best around in customer service. The truth is, I was so happy that I bought another car there. I would recommend this dealership to anyone. More

THIS DEALERSHIP IS THE WORST I HAVE EVER EXPERIENCED I HAD THE DISPLEASURE OF DEALING WITH MR. COLVIN BANFIELD AS WELL AS THE FINANCE MANAGER (I THINK THAT IS WHAT HE WAS) MR ALFREDO FABREGAS. THROUGHOUT HAD THE DISPLEASURE OF DEALING WITH MR. COLVIN BANFIELD AS WELL AS THE FINANCE MANAGER (I THINK THAT IS WHAT HE WAS) MR ALFREDO FABREGAS. THROUGHOUT MY CONTACT WITH MR BANFIELD HE WAS VERY AND HAS BEEN VERY NASTY OVER THE PHONE AND IN PERSON AND INSTEAD OF DEALING WITH ME DIRECTLY FOR MY SALE HE DEALT WITH THE PERSON THAT I CAME TO THE DEALERSHIP WITH THAT WAS NOT THE ONE BUYING THIS CAR THEN I ALSO HAD THE DISPLEASURE OF MEETING WITH MR. FABREGAS HE CAME OFF TO ME TO BE VERY PREJUDICE... I WAS INTERESTED IN A 2001 TOYOTA CAMRY W/ 41,000 MILES ON IT HE GAVE ME THE PRICE THAT MY PAYMENTS WOULD BE (329.00) WITH A $2000 DOWNPAYMENT... I THEN ASKED HIM "NICELY" WAS THERE ANYWAY THAT THE PRICE CAN BE COMPROMISED TO SOMETHING MAYBE A LITTLE LOWER AND TO TAKE THE $29.00 OFF OF THE QUOTE THAT HE GAVE ME I HAD TO GIVE HIM $1027.00 MORE JUST TO TAKE $29 DOLLARS OFF THE PAYMENT AND TOLD ME IT IS WHAT IT IS HE COULDN'T WORK ANYTHING OUT FOR ME. THESE GUYS NEED NOT ONLY ATTITUDE ADJUSTMENTS BUT MAYBE A CLASS AND LESSON IN REAL CUSTOMER SERVICE I WILL NEVER REFER ANYONE TO THIS DEALERSHIP I TAKE IT THAT IS WHY THERE IS NEVER ANYONE IN THERE NO ONE GREETS ANYONE WITH A HELLO AND A SMILE NOTHING AND EACH TIME THAT I CALLED I CONTINUOUSLY HAD TO ARGUE "LITERALLY" ! ARGUE WITH MR. BANFIELD I DON'T EVER WANT ANYONE TO HAVE TO GO THROUGH WHAT I DID THERE WITH EITHER ONE OF THOSE TWO... THANK YOU FOR ALLOWING ME TO VENT. More

Only dealer in my area that would actually give me numeric quote..as opposed to how much so you want your payments. Signed a deal with them and told them to tell me wehn the vehicle would be ready. numeric quote..as opposed to how much so you want your payments. Signed a deal with them and told them to tell me wehn the vehicle would be ready. Got no calls. Called every day for a week until they said it is here. i would have been satified with an I don't know, call me in a week I planned to pick up Saturday morn. No problem? I got there at 8. They did not have it prepped. I was there until 12:30. The price was good but the sales guy was a dummy..made a simple easy deal a painful aggravating process. The regular service dept is good though. More