Paul Miller Toyota of West Caldwell

This place is a ripoff. I feel like I was totally taken This place is a ripoff. I feel like I was totally taken advantage of for my recent brake service. I just reviewed my receipt in detail and I am dumb This place is a ripoff. I feel like I was totally taken advantage of for my recent brake service. I just reviewed my receipt in detail and I am dumbfounded. They charged me $159 per rotor. a quick google search of the OEM part# shows MSRP of $152, purchase price $110 at toyotapartszone.com. So obviously the dealer gets them for even less than $110. I can't believe they actually charged me higher than MSRP! Again, the brake pads kit MSRP $76, online price $55. They charged me $92!!!! I immediately complained at the counter when he quoted me the price because I had a gut feeling it shouldn't be nearly that expensive, but I unfortunately I didnt have this knowledge to back me up, and with my tight schedule I didnt have the luxury of driving off and shopping around elsewhere. The only good thing was I had a 10% off coupon from dealercoupons.com (which I just noticed they didn't even apply to the labor charge(!), they only applied it to the parts charge, and it barely covers the NJ state sales tax anyways). I'm thinking if they had no qualms about ripping me off with these parts prices, maybe I didn't even need new rotors after all, they probably could've been machined. Also, their waiting room is lousy. There are no vending machines and the water fountain was out of service. it was a painful 3.5+ hours. Bottom line, AVOID this dealership like the plague. At least I learned my lesson though; next time i go for any service (somewhere else), I will be sure to research the actual price for parts ahead of time. I only hope these online review sites gain popularity so the bad dealers lose enough business and are forced to improve their service & prices. More

First they sent me an email with a quote in all different sized fonts. They said window etching was an absolute necessary fee even though i knew it wasn't and had things in fine print in the e-mail that sho sized fonts. They said window etching was an absolute necessary fee even though i knew it wasn't and had things in fine print in the e-mail that showed signs of sleezyness. I go in to work out a deal on the vehicle i want and agree on a price.. I stressed the matter over and over and over and over. IS THIS THE ABSOLUTE FINAL PRICE? and after numerous gareentee's that it was, i sign the paperwork and wait for the call about financing rates. I call them the next day and mentioned that i didn't see the destination fee that they kept including on other quotes.. and i said are you sure this price i signed for is the final price? and they said yes. So after another day from not hearing word about the financing situation i go there. and they said they made a mistake and have to add an 800 dollar fee to my purchase... I was infuriated after stressing how much i wanted a final out the door cost before i signed anything and said no deal. they took my paper work and threw it out. I stormed out very disappointed.. My parents also went to this store and they said noone even talked to them or offered any service while they waited until they got fed up and left. So a week goes by and i notice a deposit charge pop up on my credit card from them. i send 3+ e-mails and called about 5 times requesting that they refund my deposit. They never replied back in the e-mails and each time i called they said they would call me back with an answer and never did. so a few days later i went to the store to demand my refund in the middle of my work day and they had 5-6 salesman trying to get me to settle on an offer. i repeatedly told them in was in a hurry and just want my deposit back. after 30-45 minutes of waiting and argueing that led to me screaming and cursing. finally a manager comes out and apoligizes and says he has the refund marked up right here but before i take it he wanted to know if he split the difference on the additional fee's they forgot about if i would take the vehicle. i was ready start throwing things at that point and screamed no in numerous ways until they finally agreed to give me my money back and i stormed out and rushed back to work very late. it was a horrible experience and i would advise to have absolutely nothing to do with them. they wasted my time, and they were very dishonest. More

Caldwell Toyota is a 5 Star Dealership and will treat you Caldwell Toyota is a 5 Star Dealership and will treat you right! The Dealership is a Green Business, and a top notch place, the Salesman and Fina Caldwell Toyota is a 5 Star Dealership and will treat you right! The Dealership is a Green Business, and a top notch place, the Salesman and Finance Team are smart, experienced, and fair. This is the Best Dealership we have ever bought a vehicle from. On top of the extremely nice dealership, the staff make it truly an enjoyable experience to purchase a vehicle. We just purchased a used 2008 Sequoia, and Chip Hunley was our salesman and he was Great, he was especially helpful in helping my wife find what vehicle she wanted and would need as we have a baby on the way. I have been trying to get her to decide on a vehicle for the last year and Chip helped her weigh her choices and had a vehicle picked in 30min. We could tell that he really cared and was a Dad and Grandfather himself, on top of knowing anything and everything about each vehicle, the dealership, and Toyota. He told us about the Caldwell Cares program which offers free loaner, shuttle, and oil changes for cost, which we couldnt believe was free and even helped us setup a complimentary detail and service visit within 30 days of our purchase. Jonathan Webber was also great at laying out our warranty options and made the process simple. J Caldwell and his team truly know how to Treat Customers right. More

Steve was friendly to deal with and we appreciated his time. We test drove a Venza, a RAV4 and a Scion xB. He called us loony for asking about if we could get a manual transmission. He was very persona time. We test drove a Venza, a RAV4 and a Scion xB. He called us loony for asking about if we could get a manual transmission. He was very personable and patient and seemed like a guy we could work with. We thought the cars were too grown up for us - mushy and boring - otherwise we might have done business. More

MADE DEAL ON THE INTERNET. I LET THE DEALER COMPETE WITH OTHER DEALERS FOR THE PRICE. WHEN CALDWELL TOYOTA GAVE ME THE BEST PRICE, I WENT UP THERE TO RUN MY CREDIT. SINCE IT WAS EVENING AND I HAD ANOTHER E OTHER DEALERS FOR THE PRICE. WHEN CALDWELL TOYOTA GAVE ME THE BEST PRICE, I WENT UP THERE TO RUN MY CREDIT. SINCE IT WAS EVENING AND I HAD ANOTHER ENGAGEMENT, I TOLD THEM I WILL BE BACK MONDAY NIGHT FOR THE 2010 V-6 VENZA. MONDAY NIGHT CAME, I WENT TO DEALER AND IN LESS THEN A HOUR I WAS OUT THE DOOR WITH THE VEHICLE. ALL THE SALESMEN AND STAFF WHERE ALL FRIENDLY, HAPPY AND COURTEOUS. THEY EVEN GAVE ME AND MY NEIGHBOR FREE COFFEE. SO TO BRIEF IT UP HERE'S HOW IT WENT, WENDESDAY AND THURSDAY SPENT MINIMAL TIME ON COMPUTER GETTING QOUTES ON THE VEHICLE PRICE.(LEASE) FRIDAY GOT THE BEST QUOTE.(LEASE PRICE) FRIDAY NIGHT WENT THERE AND LEFT SMALL DEPOSIT. "GENO C" WAS VERY HELPFUL. MONDAY EVENING PICKED UP VEHICLE. NOT ENOUGH TIME AT DEALER TO LET MY COFFEE GET COLD. WILL I GO BACK ? -------------- Y E S ------------------ CHRIS K. More

I went to the Caldwell Toyota dealership in West Caldwell, NJ to test drive a 2009 Corolla XRS (VIN: 2T1BE40EX9C011930) on April 24, 2008 and was greeted by a shady salesman named Larry. I was told Caldwell, NJ to test drive a 2009 Corolla XRS (VIN: 2T1BE40EX9C011930) on April 24, 2008 and was greeted by a shady salesman named Larry. I was told that since it was after 7:30PM I could not test drive the car. Therefore, I returned the next day and was greeted by a nice helpful young man named Mario. We went for a test drive and he was very helpful. After our test drive we were forced to deal with Larry as we were his "up" as Mario explained, since Larry had greeted us the prior day. After some negotiation he returns and tells us that he "accidentally" gave us a lower cost ($22600) and monthly payment of $289-310/month. The new price was about $50 off the $25323 MSRP (an increase of over $2000). Then our monthly payment was changed to $489-540/month up from $289-310 with $3000 down payment. This was even before a credit check was ever made!! Next a sales manager name Ralph Mosely, a rather large man (6'3") with one white eye, came over and in a angry and nasty tone told Larry to get up from the desk and he would "handle this." He proceeded to give a false apology and was very rude with me. He told me that he could never give me the car for the original price as it would have amounted to $17000 for the car. However, this was incorrect as Larry had already shown me earlier that the original offer price with the "allegedly wrong" pricing was $22600. Calling Ralph out on this lie infuriated him and he became very aggressive- to the point that I thought he was going to hit me! He snapped at me and told me to tell him what I wanted to pay. I offered $21500- a fair mark up from my original offer of $19500- mind you this was negotiation- I knew very well that it was a low price and expected him to lower merely his price a little (less than $1000). He told me that the price was way too low and I told him that it was well over his "mistaken calculation" of $17000- if that was what he honestly thought I was naive enough to believe. I told him that I am a numbers guy and he would have to do better with the "correct price" and not try to tell me that the numbers which both I and Larry knew had added up to $22600, were actually adding up to $17000. At this point he exploded in anger and shot up out of his seat saying "you know what- I will do you a favor" and reached out his hand to me. I expected him to grab me as he reached for my arm, instead he grabbed my hand and forced me to give him a handshake- saying "negotiation over, there's the door." I stared at him in disbelief as he stared angrily at me, chest pushed out and hands clenched. I then turned and shook hands with the nice young salesman who originally helped me, Mario, and thanked him for his help and left. As I walked to my car, which was parked right outside the large plate glass window were the desk was located, Ralph, the sales manager, began shouting at this staff and pointing at me menacingly through the window. And why? At no point during my time at the dealership did I act aggressively or inappropriately, I merely acted as a professional and how I would treat a fellow professional in a business transaction. And in return I was not only rudely treated by this dealership, which has the audacity to claim in ads that it is ranked #1 in customer satisfaction and then try not only to raise the price on me, but also kicked me out of the show room when I questioned the sales manager's incorrect calculations. I expect more from a Toyota dealership and am now considering purchasing my vehicle from a Honda or Mazda dealership, as their dealerships treated me fairly and in a friendly manner And the best part of this? Well I had visited this local dealership because it claims in ads that it is ranked #1 in customer satisfaction! Good luck if you decide to purchase here, and Caveat emptor (buyer beware)!! More

I had a great experience at this dealer. I found it was not a high pressure dealer. The salesperson was a great guy (Jim) , I enjoyed my stay there. I normally hate buying cars. Once I made the deal here I not a high pressure dealer. The salesperson was a great guy (Jim) , I enjoyed my stay there. I normally hate buying cars. Once I made the deal here I was in and out. The finance guy was fast and efficient. The service department has to be one of the best around in customer service. The truth is, I was so happy that I bought another car there. I would recommend this dealership to anyone. More

THIS DEALERSHIP IS THE WORST I HAVE EVER EXPERIENCED I HAD THE DISPLEASURE OF DEALING WITH MR. COLVIN BANFIELD AS WELL AS THE FINANCE MANAGER (I THINK THAT IS WHAT HE WAS) MR ALFREDO FABREGAS. THROUGHOUT HAD THE DISPLEASURE OF DEALING WITH MR. COLVIN BANFIELD AS WELL AS THE FINANCE MANAGER (I THINK THAT IS WHAT HE WAS) MR ALFREDO FABREGAS. THROUGHOUT MY CONTACT WITH MR BANFIELD HE WAS VERY AND HAS BEEN VERY NASTY OVER THE PHONE AND IN PERSON AND INSTEAD OF DEALING WITH ME DIRECTLY FOR MY SALE HE DEALT WITH THE PERSON THAT I CAME TO THE DEALERSHIP WITH THAT WAS NOT THE ONE BUYING THIS CAR THEN I ALSO HAD THE DISPLEASURE OF MEETING WITH MR. FABREGAS HE CAME OFF TO ME TO BE VERY PREJUDICE... I WAS INTERESTED IN A 2001 TOYOTA CAMRY W/ 41,000 MILES ON IT HE GAVE ME THE PRICE THAT MY PAYMENTS WOULD BE (329.00) WITH A $2000 DOWNPAYMENT... I THEN ASKED HIM "NICELY" WAS THERE ANYWAY THAT THE PRICE CAN BE COMPROMISED TO SOMETHING MAYBE A LITTLE LOWER AND TO TAKE THE $29.00 OFF OF THE QUOTE THAT HE GAVE ME I HAD TO GIVE HIM $1027.00 MORE JUST TO TAKE $29 DOLLARS OFF THE PAYMENT AND TOLD ME IT IS WHAT IT IS HE COULDN'T WORK ANYTHING OUT FOR ME. THESE GUYS NEED NOT ONLY ATTITUDE ADJUSTMENTS BUT MAYBE A CLASS AND LESSON IN REAL CUSTOMER SERVICE I WILL NEVER REFER ANYONE TO THIS DEALERSHIP I TAKE IT THAT IS WHY THERE IS NEVER ANYONE IN THERE NO ONE GREETS ANYONE WITH A HELLO AND A SMILE NOTHING AND EACH TIME THAT I CALLED I CONTINUOUSLY HAD TO ARGUE "LITERALLY" ! ARGUE WITH MR. BANFIELD I DON'T EVER WANT ANYONE TO HAVE TO GO THROUGH WHAT I DID THERE WITH EITHER ONE OF THOSE TWO... THANK YOU FOR ALLOWING ME TO VENT. More