Paul Miller Toyota of West Caldwell

This dealership is awful. Be mindful if you contact them they are very aggressive in giving over priced quotes. Their intention is to rip customers off. Oliver Laroc actually uses SHOUTY capitals when you m they are very aggressive in giving over priced quotes. Their intention is to rip customers off. Oliver Laroc actually uses SHOUTY capitals when you make website inquiries on vehicles because he stands behind the quotes the sales staff provides. There is no need for immature behavior at a car dealership. With several other dealership choices, I suggest shoppers skip over this one and move on to another dealer. More

The certified master sales consultant at Toytota Caldwell who assisted me in buying a new vehicle, Alan Engert, was very knowledgeable and thorough. Most important, however, he exhibited the qualities I val who assisted me in buying a new vehicle, Alan Engert, was very knowledgeable and thorough. Most important, however, he exhibited the qualities I value most when shopping for a vehicle: fairness, transparency, and honesty. Alan made it very clear that he valued my business by doing everything he could, within reason, to meet my requests. Alfredo Fabregas, the finance and insurance manager, was similarly trustworthy. I fully expected, as I've experienced at other dealerships, an aggressive "won't take no for an answer" sales pitch. Instead of using attrition, it was refreshing to be respected for my point of view. Alfredo listened attentively, sought to understand my lifestyle, and then asked me if I was interested in, or had any questions about, additional coverage options. The recommendations he gently shared with me were greatly appreciated because they were based on the experience of his customers. I commend Toyota Caldwell and its sales department for exemplifying a philosophy that puts consumers' needs first ahead of their own interests. I will definitely be a return customer and refer other people to them who are in the market for a vehicle. More

I hadn't purchased a car in 10 years I was very nervous to go by myself because you always hear of dealerships taking advantage of women. I usually go with my dad but this time I brought my daughte nervous to go by myself because you always hear of dealerships taking advantage of women. I usually go with my dad but this time I brought my daughter. Anthony made feel comfortable right from the start. He didn't treat me like a woman who didn't know anything but he also didnt use car terms that he knew I wouldn't understand. The visit was great both he and Ralph treated my daughter and I so well we drove off the lot that day with a 2013 Toyota 4 Runner. I highly recommend them especially if your a woman. More

We haven't purchased a car in almost 10 years. We first went to a Honda dealer to look at an Odyssey, but no only was the car lacking in basic functionality (e.g., you can't get into the car to strap first went to a Honda dealer to look at an Odyssey, but no only was the car lacking in basic functionality (e.g., you can't get into the car to strap your kids into car seats and you can't access the 3rd row if you have 2 car seats), but the salesmen and business men had little knowledge about car features and promotions and they were not friendly or considerate. We were very frustrated. Although Toyota is not a brand we have ever had before, we went to the Toyota dealer to look at the Sienna. We are VERY glad that we did! The salesman, Julio, was friendly, accommodating and very knowledgeable. The Sienna is a true family car, focused on making life easier for parents and kids. We are so far very pleased with the car! Everyone at Caldwell Toyota was helpful and responsive. It was a very positive experience and I highly recommend the dealer and Julio! More

Mr. Gene Christiano was my Service Advisor during my last visit to Caldwell Toyota. He is a very knowledgeble and a customer friendly representative. He devotes his time to answer all the quetions and shares visit to Caldwell Toyota. He is a very knowledgeble and a customer friendly representative. He devotes his time to answer all the quetions and shares his expertise. I highly recommend this dealership where your car's needs are met in a timely manner. More

This is the second car I've purchased from Alan Engert at Toyota. Alan is very congenial, experienced, and really knows his stuff. He is very informative while at the same time a great listener a Engert at Toyota. Alan is very congenial, experienced, and really knows his stuff. He is very informative while at the same time a great listener able to understand what I'm looking for and strives to accommodate my needs accordingly. I would recommend him to anyone looking for a vehicle that expects fair treatment and honesty! More

I purchased a 2012 Camry hybrid demo car. I made two visits, the first explaining that I was comparing various brand hybrids. Elio, the sales consultant was not pushy, but was knowledgable, and very hel visits, the first explaining that I was comparing various brand hybrids. Elio, the sales consultant was not pushy, but was knowledgable, and very helpful and informative on both visits. He spent as much time as we desired, took us for test drives of both the Prius and the demo Camry hybrids, explaining the systems available in both cars in great detail. When we purchased the demo, he again spent as much time as we needed to go over the car's systems again, how they worked, explain service arrangements, and took time to set up the radio, demonstrate the navigation system, explain the SOS system, and sync our phones to Bluetooth. The dealership manager also spent time to again go over dealership servicing agreements, warranties, dealership hours, etc. Finally, Elio invited us to return within a week or two with any questions we might have, to review the car's systems again in case we had forgotten anything, and to conduct any system set ups that we might have difficulty completing. More

I would give this car dealership a 0 if the rating system allowed it! I recently went with my daughter to Toyota of Morristown and had the best experience imaginable. I couldn't believe I was in a car dealer allowed it! I recently went with my daughter to Toyota of Morristown and had the best experience imaginable. I couldn't believe I was in a car dealership. This was on the heels of, a day earlier, the worst experience I ever had with Toyota of Caldwell. They did a classic bait and switch with a quoted price "out the door". Evidently they had no idea what this term meant bc they started piling over $1500 onto the quoted price. They weren't even conciliatory or apologetic about the ordeal they put us through. They were rude and even arrogant, it was that bad. The experience left me livid and my daughter in tears. Caldwell Toyota should be embarrassed and ashamed of their old fashioned get em in And screw em approach to sales. At Toyota of Morristown I asked to speak directly with a sales manager as I didn't want to get tossed around from salesman to salesman to manager Like I was t Caldwelll Toyota. I was greeted warmly by the owner of Morristown Toyota and we quickly settled on a very fair and reasonable price for my daughter's 2013 RAV4. The salesman who drew up the paperwork was no less polite and helpful. Even the finance manager was super, and we wound up buying some add-ons at a nicely reduced price. Another young fellow even assembled my grandson's car seat and installed it in the new car. I couldn't have asked for a better experience at Toyota of Morristown -- forthright, honest, Sensitive and everything else that Caldwell Toyota wasn't. I will buy again from Toyota of Morristown! More

I went there for oil change service last week. And this week I had to change my brakes and rotars ($500) as they did not check brakes and alert me last week. this is totally ridiculous!. they don't spend t week I had to change my brakes and rotars ($500) as they did not check brakes and alert me last week. this is totally ridiculous!. they don't spend time to explain what service is pending and anything that i need to take of soon to minimize additional damage to the vehicle. I would have saved rotars($200) if they would have alerted me well in advance or at the least last week. I cannot trust these people anywhere.. More

I bought a car (Highlander) from Caldwell Toyota in 2005 and brought it there for service on numerous occasions. From the day 1 my experience with this dealership was extremely favorable. Alan Engert (in sa and brought it there for service on numerous occasions. From the day 1 my experience with this dealership was extremely favorable. Alan Engert (in sales) was terrific to work with - the best product knowledge in the business and no "you gotta buy now" pressure! He took the time to understand my lifestyle and gave me great advice on which options to buy and which not to buy. I got a great deal on the vehicle with everything I wanted. In the 7 years since then, I serviced the car many times at this dealership. They were always great when it came to getting me an appointment at or near the time I requested. I never had to bring the car back for any faulty work and the service techs and manager always told me exactly what needed to be done and even offered to show me the steps they took along the way. Now that 7 years has passed by and I was interested in trading my Highlander in for the current year's model, Alan (who was still there ==> that speaks volumes in itself- doesn't it!) was great to deal with again! The same excellent guidance WITHOUT PRESSURE that I received the first time...exactly the type of guy you want to buy a car from... More