Paul Miller Toyota of West Caldwell

My entire family has been using this dealership exclusively for the past 25 years. We own only Toyotas (have purchased 9 in that time period). Matt McConnell and his crew have been an outstanding s exclusively for the past 25 years. We own only Toyotas (have purchased 9 in that time period). Matt McConnell and his crew have been an outstanding support system over the years, treating us like family, answering our emergency calls when traveling, servicing our cars promptly and attentively. They are unfailingly honest, helpful, supportive, and courteous.They know Toyotas best, and the incredible reliability of our family "fleet" has as much to do with their attentive care as it has to the reputation of Toyotas in general. They are not the nearest dealer/service to us, but they are far and away the most trustworthy and the best, worth driving the extra miles to. We would not dream of having our cars serviced anywhere else. More

Excellent customer service, extremely efficient and thourough. Matt ensured that our service issues were completely handled with full explanation and gave us complete confidence that our issue was res thourough. Matt ensured that our service issues were completely handled with full explanation and gave us complete confidence that our issue was resolved. Our car was clean and we left feeling like the car was new again. I would highly recommend Matt and his team for any vehicle issue. More

Caldwell Toyota's Service Center really took care of me! Everyone was super friendly, but what made my experience so exceptional was the time John took in patiently answering all of my questions, making me! Everyone was super friendly, but what made my experience so exceptional was the time John took in patiently answering all of my questions, making me feel more feel comfortable leaving my Corolla with them for repairs. I highly recommend them! More

After being more or less pushed around at other dealers the last week or so I found myself at Caldwell Toyota. Immediately I felt way more comfortable then I had at other dealers. Pressure was not being pu the last week or so I found myself at Caldwell Toyota. Immediately I felt way more comfortable then I had at other dealers. Pressure was not being put on me at all, instead we found a Rav-4 with options similar to what I was looking for. I was not up sold on anything. The salesmen was very respectful and did not make me feel pressure to have to buy that moment. Once it came time to talk money I felt just as relaxed. We really worked together to get down the price I was looking for. It was clear that they were trying to help me out. After some light negotiation I got to walk away with a new car. I would recommend Caldwell to anyone looking to buy a new car. More

My wife and I had a vary favorable experience because of our salesperson, Mr. Julio Vilchez. He was very friendly and welcoming and was a good listener as well as being an outstanding salesperson. He was ve our salesperson, Mr. Julio Vilchez. He was very friendly and welcoming and was a good listener as well as being an outstanding salesperson. He was very knowledgeable regarding the features of the Camry and explained in detail every step of the process involved in turning in our current Camry and leasing another. We truly felt that he was interested in making this a good experience for us, and had our best interest at heart. Even negotiating the price was done in a non-adversarial way which was much appreciated. We will definitely recommend Julio to our friends looking for a new car. More

Great experience from start to finish. Everyone is so helpful, have been back for scheduled maintainance visits as well...top notch service as well..made me feel totally at home. helpful, have been back for scheduled maintainance visits as well...top notch service as well..made me feel totally at home. More

I have bought a few new cars from Caldwell Toyota ( both Toyota and Scion ) and the experience has been great every time. Our salesman Alan was great and he really knew the product. John in Finance was very Toyota and Scion ) and the experience has been great every time. Our salesman Alan was great and he really knew the product. John in Finance was very helpful and got me the deal I was looking for. All around it was a great, low pressure transaction and I would definitely recommend this dealership to anyone looking for a new Toyota or Scion. More

I enjoyed the exceptional service I received by a sales consulant named Julio Vilchez. He was very professional, knowledgeable and courteous. He went out of his way for me and gave me a better understandin consulant named Julio Vilchez. He was very professional, knowledgeable and courteous. He went out of his way for me and gave me a better understanding on which vehicle would suit me best for my needs. I was about to sign up for a deal with Nissan when I decided to shop around, which thankfully I did because I was introduced to Julio at Caldwell Toyota. I would highly recommend this dealership to anybody who wants excellent customer service and all your questions answered. All the employees were friendly and very personable which made me feel welcomed. I ended up getting a new 2014 Toyota Corolla which I love!!!! Thank you Julio and the helpful staff that made this trip very plesant. I will let all my family and friends know this is a the dealership to go to for exceptional service!!! You wont be disappointed : ) More

HAD A EXCELLENT BUYING EXPERIENCE FOR A NEW AND USED CAR THE SALES STAFF AND JOHN CONTRERAS GAVE US THE BEST PRICE AND SERVICE ANYONE COULD ASK FOR I WILL BE RETURNING AND RECOMMENDING CALDWELL TOYOTA TO THE SALES STAFF AND JOHN CONTRERAS GAVE US THE BEST PRICE AND SERVICE ANYONE COULD ASK FOR I WILL BE RETURNING AND RECOMMENDING CALDWELL TOYOTA TO ALL OF MY FAMILY 5 STARS More

Caldwell Toyota is an old-fashioned dealership in that they still say "they have to go talk to their manager" before giving you a price quote and use the old paper forms with descriptions that you cannot they still say "they have to go talk to their manager" before giving you a price quote and use the old paper forms with descriptions that you cannot understand. That notwithstanding they are by far the best dealership to work with within 50 miles. Their customer service is excellent and the salesperson we worked with, Chris Zak, is calm, pleasant and very easy to work with. He does not pressure and always took time to explain everything. We also found the finance manager Jim Velsor easy to work with. Neither of them tried to sell us anything we didn't want and didn't waste our time. We don't know if we received the best price we could since no other Toyota dealer we contacted would be willing to provide us with an online quote. We provided a detailed request for a price for a Highlander with specific options to 5 Toyota dealers and not one would provide a quote online. They all wanted us to "stop in for a test drive. "or "stop by to check out their "specials". Not sure why Toyota makes the comparison process so difficult. We also looked at Audi's and Acura's and most of the dealers had internet sales and were more than willing to provide quotes through email. If we had not worked with Chris and Jim at Caldwell Toyota we would have given up and purchased something other than a Toyota. More