Paul Miller Toyota of West Caldwell

Service visit This was my first ever service visit as this is my first new car. From scheduling to wait time I could not have asked for a more efficient and seamle This was my first ever service visit as this is my first new car. From scheduling to wait time I could not have asked for a more efficient and seamless experience.. More

Service visit I had a problem with one of my second row fold down seats. Chris Jenkins took care of the issue. Service was completed,job well done. I I had a problem with one of my second row fold down seats. Chris Jenkins took care of the issue. Service was completed,job well done. I More

Just great. Received a reminder on line, was able to make an appointment for latter that day. I dropped the car off at the dealership and one and one-half hours Received a reminder on line, was able to make an appointment for latter that day. I dropped the car off at the dealership and one and one-half hours latter I received a call that the car was ready. More

Absolutely Seamless Transaction I could not be more pleased with my interaction with the staff of Paul Miller Toyota. I would like to provide some context before I talk exclusively I could not be more pleased with my interaction with the staff of Paul Miller Toyota. I would like to provide some context before I talk exclusively about this dealer. To be honest, a Toyota Tacoma was not even on my radar when I started this car search. All I knew was this time around I wanted something different and most likely a pickup if the budget would allow. Seeing all the great deals advertised out there, after a preliminary search, I had four different pickup truck brands and two SUV brands on my list. Not knowing much about the Tacoma, it was not at the top of the list when I started; it was not really a make or model I was very familiar with. As I started researching more and more, the Tacoma really began to pique my interest. After looking at local inventory, I decided to get pricing and lease pricing on all the vehicles I was interested in. In ranking them, I was weighing three factors: price (could I afford it), perceived value (was I getting a good deal), and transparency (was a dealer willing to give me the information I was seeking without trying to make me come in and bully me into a deal). I sent out multiple emails to different dealers and brands asking for the best price they could do on a particular vehicle, lease pricing for 36 months and 10k miles including all fees and taxes, the residual value, and the money factor they used in their calculation. This is where the Tacoma and Paul Miller really began to win me over... As I was finding in my research the Tacoma had the best residual values on the market, meaning I went from I like this truck, but can't afford it to maybe I can afford it, let's see what the dealers come back with. Not to my surprise a lot of dealers wanted me to come in first and test drive their vehicles before giving out prices. Further, some would not give me any prices at all, instead opting for the "bring me a competing offer and I'll beat it!!!" I thanked all of them and again would ask for their prices, as transparency was what I was after. I was also straight up with them that I was shopping around, but looking to make a deal by the weekend. Many would ignore this and follow-up trying to get me in their door. A few would give me partial information, but not enough to know if I was getting a deal or even if it was pricing for the vehicle I was interested in. Paul Miller did none of these bad things. In fact, they were the first dealership to respond with detailed pricing information on two vehicles I liked and asked if I had any follow-up questions. Being a numbers guy, I was finding my math was not jiving with theirs, so I knew I had to be missing something. I sent them a list of questions (like 7 or more) and they went line by line to provide me with the answers. They finally asked when I could come in to look at the two trucks and see if I wanted to move forward with either. I had one hesitation, the color was actually one of my least favorite (it wouldn't necessarily be a deal breaker, but I'd prefer black). Knowing how helpful Paul Miller's staff had been, I was going to be straight up with them, they earned that much for being so helpful. I said I really appreciated them providing me with such aggressive pricing on the two vehicles, but Black was the color I preferred, could they provide me with pricing on their Tacoma Limited model just to see if I could swing it. Within a few minutes I had pricing in front of me and it was pretty good, but a little over my budget; by my math a few hundred dollars down and $17/month. They again asked if I was interested and could come in the next day to test drive it. I said if they would give it to me for the price I could afford I'd come in that night and sign on the dotted line. What happened next led me to believe I have been dreaming since Friday afternoon. They said "we'll get it ready for you what time can you be here?" I got to their dealership at 6:30PM, they close at 8:00PM. I insisted on a test drive before signing, just in case it didn't feel right. That brought us to close to 7:00PM on a Friday night by the time I started actually buying the car. A few people I told about this deal I was getting thought it was too good to be true and even if I was getting it, there was no shot I was getting in the car until after 9:00PM or even the next day. I finished my last signature, shook hands with the finance manager, and was getting the keys from the sales manager by 8:00PM on the button and that's only because I talk way too much. I have one word to describe this transaction, SEAMLESS. I never felt a bit of pressure from anyone at Paul Miller. To go back to my big three factors for this car purchase here is how I would rank them: Price, an incredible price for a Tacoma Limited and they made it fit my budget; Value, I got a Tacoma Limited for less than others were quoting me for a Base model, what a deal; Transparency, they answered every question I threw at them and gave me the information I sought without any pushback whatsoever. Paul Miller absolutely knocked this one out of the park!!!! More

Prefect Sam & Ian was very fare and truly no games And they make all necessary efforts to make me feel like home and was very friendly Sam & Ian was very fare and truly no games And they make all necessary efforts to make me feel like home and was very friendly More

excellent customer service I recently moved to Essex County NJ and needed to have a recall item serviced on my 2012 Toyota Prius V I was recommended to Paul Miller Toyota by I recently moved to Essex County NJ and needed to have a recall item serviced on my 2012 Toyota Prius V I was recommended to Paul Miller Toyota by new neighbors who have purchased their Toyota vehicles there. Scheduling with the service department was efficient and I received reminder notices for service a day in advance of the appointment which was helpful. On the day of service, the reception desk help was very professional and courteous. I was given an estimated time needed for service which was accurate within 10 minutes which was also very helpful since I waited in the comfortable service waiting area. In all, my service experience at Paul Miller Toyota was excellent and I recommend them highly. More

Easy peezy We keep coming back as this was our 7th car with Toyota of West Caldwell. In prior years we were in the dealership for several hours. This was quick a We keep coming back as this was our 7th car with Toyota of West Caldwell. In prior years we were in the dealership for several hours. This was quick and to the point under 2 hours to make the deal More

Great We came in without an appointment and were immediately assisted by the young man outside at the desk. Then he directed us inside to speak to one of t We came in without an appointment and were immediately assisted by the young man outside at the desk. Then he directed us inside to speak to one of the Reps .. Sergio was very helpful and knowledgeable and assisted us with our choices. We were then directed to the lounge area to wait. While waiting there was an additional issue with our vehicle and we were immediately advised by Sergio. . I informed him that we would go and fix the additional problems but I needed to go. He immediately requested a Loaner vehicle for us which was really helpful. Excellent Customer Service for Sergio More

GREAT SERVICE I have been coming here for years and will continue to . I purchased several cars here and all the employees are very helpful and friendly. I have been coming here for years and will continue to . I purchased several cars here and all the employees are very helpful and friendly. More

Great dealership Great sales person and department. Fast and easy to make a deal. I’m very happy with the purchase.Will recommend to families and friends. Great sales person and department. Fast and easy to make a deal. I’m very happy with the purchase.Will recommend to families and friends. More