Paul Miller BMW

Be careful buying a car at Paul Miller BMW A good experience at the beginning turned sour very quickly. Be very careful doing business with Paul Miller BMW, especially with their special deals A good experience at the beginning turned sour very quickly. Be very careful doing business with Paul Miller BMW, especially with their special deals and promotions.  I leased a very expensive car, BMW M5, that was a demo car with very low mileage. When I test drove the car, I noticed a whistling sound from the driver's door. I was told it was just a rubber door seal and it would be repaired under warranty. Once I leased the car, the attitude of dealership management rapidly changed. I went to the dealership three times in about six weeks and the issue wasn't resolved. After the third appointment I was just dismissed with a very lame explanation that the whistle is caused by mirrors at high speeds.  I called BMW USA and they advised me to go to another dealership and have them check the car, so I went to Park Ave BMW. The next day one manager called me and said he has to talk to me. I couldn't believe what he showed me. There were obvious signs that the car had body work done and was repainted. He asked me where I bought the car. When I told him it was Paul Miller BMW he was in a disbelief that they would sell car like this without disclosing such information. He told me to go back to Paul Miller.  When I met with the sales manager at Paul Miller, he took a measuring device and confirmed that the car was repainted. He acted like he had no idea and was very upset about it. Then he promised he would investigate it at once and he would help me out by either returning the car or giving me some kind of discount. I didn't hear from him for a few weeks. After several voicemails I left him he finally called me back and said he couldn't help me and that I should get a lawyer to get this resolved..... I didn't really want to go down that route so I was stuck with a three year lease for a vehicle that was damaged and could be potentially dangerous.  Today I went for an end of lease pre-inspection and they said I have to pay for every little ding, even though the BMW financial services measuring device says anything under a 2” diameter is wear and tear at no charge. I could tell Paul Miller BMW changed their attitude when I told them I wasn't going to lease another car with them...I know with certainty this was the last car I will ever lease from them and I will share my experience with all my friends and colleges. I do not wish anyone to have such a bad experience. More

Excellent service I always get unbelieve service every time that I bring my car in for service, from the personnel that greet you st the service station to the receptio I always get unbelieve service every time that I bring my car in for service, from the personnel that greet you st the service station to the receptionist at the service/cashiers desk. More

Service visit on 10/17/18 Every time I have my vehicle serviced here I always leave satisfied . The entire team is professional courteous and delivers world class service. My l Every time I have my vehicle serviced here I always leave satisfied . The entire team is professional courteous and delivers world class service. My last two visits specifically, I worked with Ken and he did an excellent job of explaining everything and kept informed throughout the entire process More

Repair Visit for a 2012 Diesel X5 Every time I come in for Service, Ken always provides World Class Service. He takes the time to understand my issues and resolves them to complete sa Every time I come in for Service, Ken always provides World Class Service. He takes the time to understand my issues and resolves them to complete satisfaction. The loaner program is excellent. David is eager to put me in a loaner vehicle that exceeds my expectations. My experience at this dealership has always been outstanding. More

Great Experience Cathy just put me into my fifth BMW. This dealership is honest and the sales people work for you and will get you the best deal possible. Thanks Cath Cathy just put me into my fifth BMW. This dealership is honest and the sales people work for you and will get you the best deal possible. Thanks Cathy. More

Excellent Service and Follow-up! Everyone was friendly and helpful! Dealership is very clean and organized. Dealt with Ken and Rich when I brought my car in for service. Highly recomm Everyone was friendly and helpful! Dealership is very clean and organized. Dealt with Ken and Rich when I brought my car in for service. Highly recommend! More

Ruined an otherwise great ownership experience I leased my X5 from Paul Miller in 2015 and was happy with the experience. I am at the end of my lease and have contacted them multiple times to provi I leased my X5 from Paul Miller in 2015 and was happy with the experience. I am at the end of my lease and have contacted them multiple times to provide me with a copy of a wear and damage warranty I purchased and they refuse to provide me with the document. I am nevertheless inundated with emails, phone calls and mailers from them soliciting me to lease another vehicle despite unsubscribing from their notifications and advising Marcelo in finance (who promised to mail me the document I requested last month...still waiting) that I will be purchasing my next vehicle out of state. Robert Mann in sales has proven to be the typical car salesman who doesn't care what the customer is entitled to unless they are making their money. My ownership experience was wonderful as was my initial sales experience but I would rather Uber than deal with the current sales team at Paul Miller BMW and their mercenary approach to customer service. More

flawless, as always Rich Rulli is my service advisor and he is great. I need knowledge, competence, advice, clarifications. I get all of that. I also like the aesth Rich Rulli is my service advisor and he is great. I need knowledge, competence, advice, clarifications. I get all of that. I also like the aesthetic of the entire premises, they are a little Munich headquarter. More

Truly wonderful buying experience My son-in-law found his dream car, a pre-owned Audi S4, online at Paul Miller bmw. I called on his behalf, and spoke to Chris Wever. Chris was the con My son-in-law found his dream car, a pre-owned Audi S4, online at Paul Miller bmw. I called on his behalf, and spoke to Chris Wever. Chris was the consummate professional, taking time to actually make sure the car was physically present and available for sale. He also added a commentary about the vehicle, and did alert us that there were other people expressing interest. He took a deposit over the phone, and, true to his word, the car was there and available when we arrived later that afternoon. Chris was very knowledgeable, and the entire process of obtaining financing was seamless, and completely hassle free. If every car salesman would be like Chris, the whole dread of going to buy a car would be eliminated. I am upset that I can only rate Chris, and Paul Miller bmw 5 stars, because I would give them 11 stars if I could. I would recommend Paul Miller bmw to anyone and everyone, and I would vote Chris salesperson if the year. More

Great service Matt Wood located the vehicle I wanted and I love It. He also arranged delivery by co worker, Chris since he was on vacation. The entire experience wa Matt Wood located the vehicle I wanted and I love It. He also arranged delivery by co worker, Chris since he was on vacation. The entire experience was great. More