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Paul Miller BMW
Wayne, NJ
598 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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598 Reviews of Paul Miller BMW
August 08, 2018
Making things right Upon notifying the service manager about an issue that was previously not handled to my satisfaction, he immediately reached out to me and made things Upon notifying the service manager about an issue that was previously not handled to my satisfaction, he immediately reached out to me and made things right. He listened to my concerns, apologized and made sure everything was taken care of promptly. It shows that they care about their customers and will do everything they can to keep them. More
by Joe750s
Employees Worked With
Anthony
July 30, 2018
very satisfied my first experience with Paul Miller. Very nice service. They got me in, shuttled me back to my office and picked me up when the work was done. Whe my first experience with Paul Miller. Very nice service. They got me in, shuttled me back to my office and picked me up when the work was done. When I picked up my car it was nicely washed, including a nice dressing on the tires. More
by shabbaman
Employees Worked With
Kenny Walters
July 17, 2018
Amazing and helpful experience The dealer rep was friendly and informative regarding the services my car needed. The dealership had snacks and drinks available during the wait. Grea The dealer rep was friendly and informative regarding the services my car needed. The dealership had snacks and drinks available during the wait. Great experience. More
by ELLoCoMoNo
Employees Worked With
Rich
July 10, 2018
I challenge you to find anyone better! From start to finish Paul Miller BMW excels in every aspect of the car buying process. My sales advisor Alan could not have been more accommodating to From start to finish Paul Miller BMW excels in every aspect of the car buying process. My sales advisor Alan could not have been more accommodating to ensuring that I purchased the vehicle that best fit my needs. Both the service and sales departments worked to ensure that I was completely satisfied. If you are serious about purchasing a BMW, I challenge you to find a dealership that can address your specific needs better than Paul Miller BMW will. More
by Ldunc95
Employees Worked With
Alan Munoz, Marcello Garcia, Cathy Kundert
July 04, 2018
The best experience all around. Beginning at the ordering of new car to leaving the lot! Everyone was professional and kind. Will always be back!! experience all around. Beginning at the ordering of new car to leaving the lot! Everyone was professional and kind. Will always be back!! More
by Sienna
Employees Worked With
Peter
July 02, 2018
Best car buying experience Jimmy jones.,my rep, was so efficient, professional and friendly. I’ve never had such a great experience buying a car !! I will continue to by or lea Jimmy jones.,my rep, was so efficient, professional and friendly. I’ve never had such a great experience buying a car !! I will continue to by or lease my cars from there More
by Ang1959
Employees Worked With
Jimmy Jones
June 25, 2018
Great deal at a great dealership. My rep Tyler Van Blarcom was terrific. He explained every detail of contract. Found a terrific car for me that was custom tailored to my needs. He als My rep Tyler Van Blarcom was terrific. He explained every detail of contract. Found a terrific car for me that was custom tailored to my needs. He also shared in my enthusiasm of purchasing a great car. Great experience. More
by BabsO
Employees Worked With
Tyler Van Blarcom
June 23, 2018
Outstanding Customer Service My service advisor, Richard Rulli, is professional, understanding, honest. My experience was impeccable and my car drives like a dream. Seamless proc My service advisor, Richard Rulli, is professional, understanding, honest. My experience was impeccable and my car drives like a dream. Seamless process from obtaining a loaner to picking up my car. Great staff at Paul Miller Sincerely, Christy Chatman More
by Christy
Employees Worked With
Richard Rulli
June 07, 2018
Negotiated in Bad Faith and Displayed Staggering Incompetenc The staff at Paul Miller BMW seemingly went out of their way to embody the WORST of car buying. After agreeing to a deal for a car, I was first to The staff at Paul Miller BMW seemingly went out of their way to embody the WORST of car buying. After agreeing to a deal for a car, I was first told that I had to physically be present to sign for the car. As I live 800 miles away, that’s a bit difficult. This lead to a series of run arounds so that my incompetent salesman, Allen Morel, could verify whether I had to be there physically to purchase the car. After zero contact from Allen for 24 hours, I tried to contact his manager, Jimmy Estevez. Jimmy, the apparent decision maker was out for the day. I then left multiple messages for the General Sales Manager, Ryan Brock, and even sent an email. Ryan didn’t return a call or an email. Allen then insisted on a $2,500 deposit for the car. This was a bit bewildering as he still hadn’t figured out if I needed to fly to his location and it was steep given the price of the car, but I complied because we had negotiated a deal on the car and even though I was still waiting on Paul Miller’s staff to put everything together, I trusted that our negotiation was in good faith. Then, after sending a credit application with an authorization to charge my credit card for a deposit, Allen claimed he didn’t get the authorization, but acknowledged receipt of the application. They were both included in the same attachment, so yet again, I was a bit bewildered. Finally, I received a call from someone who was submitting my application to BMW credit. As we reviewed the terms, he informed me of a doc prep fee (a fee for Paul Miller to fill out their own paperwork) that was not disclosed in our initial negotiation. This was quite hefty, so I asked that Allen call me to discuss. Only then, after dropping every ball possible, needlessly delaying the process, and displaying nothing short of total and complete incompetence, did Allen flippantly disclose that he had a second deposit on the car I had already agreed a deal for two days prior and I’d have to pay the undisclosed doc prep fee or they’d sell the car to another buyer. I consider this negotiation in bad faith. It’s a pathetic means of conducting business and is absurd given that Allen spent less than 20 minutes putting this deal together (I never drove the car, I never spoke to him, I simply sent an email with an offer which was received and accepted by the Internet sales manager). I buy 6-7 cars a year. I’m active in the BMWCCA. I also work in sales myself. I have NEVER witnessed anything this disgraceful, underhanded, or lacking integrity. I highly recommend seeking an alternative dealership when you purchase your next car. More
by Bimmerphile
Employees Worked With
Allen Morel, Jimmy Estavez, Ryan Brock
June 07, 2018
Great Dealership for Sales & Service I have been going to PMBMW for over 20 years;. My service advisor is the reason why I keep coming back. Always helpful, likes to figure out issues wi I have been going to PMBMW for over 20 years;. My service advisor is the reason why I keep coming back. Always helpful, likes to figure out issues with me and go the extra mile. Highly recommend PMBMW. Xo More
by DMAN BMW
Employees Worked With
Ken Walters
