Paul Miller BMW

I have owned BMW’s for years. Purchasing from Wayne may not have been my best choice. The service department is a disgrace. I dropped my car off on Monday for an oil change. No Purchasing from Wayne may not have been my best choice. The service department is a disgrace. I dropped my car off on Monday for an oil change. No one gives you any updates on your vehicle. My car was finally done by Thursday. When you call their service department; they don’t answer the phone! You’re paying top dollar for a very unprofessional experience! Cashier made a mistake with our bill confusing us with a prior customer. Don’t even bother leaving a voicemail on the general manager’s phone. He will not call you back! Save yourself the aggravation, try a different dealership. More

I’ve been a loyal BMW customer for years, having purchased four vehicles from BMW in Wayne, NJ, but after my recent experience, I will NEVER set foot in this dealership again. While the salesman Chr purchased four vehicles from BMW in Wayne, NJ, but after my recent experience, I will NEVER set foot in this dealership again. While the salesman Chris was professional and helpful, the finance manager was shockingly rude and unprofessional. He disclosed my credit information out loud in front of other clients, violating my privacy and showing complete disregard for basic respect and confidentiality. This level of disrespect and lack of professionalism is unacceptable, especially from a brand like BMW. I left and went straight to Mercedes-Benz in Caldwell. Within two hours, I was driving home in a brand-new Mercedes-Benz. The experience there was night and day compared to BMW Wayne. If you value your privacy, your time, and your dignity as a customer, take your business elsewhere. BMW Wayne has lost my trust and respect completely. More

Zero stars. I found out 2 months after purchasing a high end Preowned vehicle that it had a cracked and bent wheel and needed new brakes! Not one person ever res I found out 2 months after purchasing a high end Preowned vehicle that it had a cracked and bent wheel and needed new brakes! Not one person ever responded to my concerns. Unethical business. Do not buy here unless you want to get ripped off and don’t want a loner vehicle available. Worst dealership experience ever. More

Worst dealership everrr especial how they rip you off and they don’t have a qualified diesel mechanic there, so don’t ever bring your car there big disaster and they took our credit card and put mega charges they don’t have a qualified diesel mechanic there, so don’t ever bring your car there big disaster and they took our credit card and put mega charges on it so beware. More

They are the worst dealership for repairs, can’t tell you how many times my X5 diesel was there and they charged us over 5,000 dollars and still as of today the check engine light is still on strong, been go how many times my X5 diesel was there and they charged us over 5,000 dollars and still as of today the check engine light is still on strong, been going on a year already, the mechanics there don’t know their a— from their elbow, beleive me so I would never recomend them to any one ever, sorry to say but they are so bad!!! More

Best service manager - Robert is one of the best in the business. He is a professional, highly collaborative and personalizes the service to the highest standard. I have now worked with him on 6 services a business. He is a professional, highly collaborative and personalizes the service to the highest standard. I have now worked with him on 6 services and my last service this weekend was by far the exceptional experience. I was desperate and showed up without appointment. Despite how busy he was, he engaged with me professionally and found the best solution to accommodate me. I know, the service cost is slightly higher at BMW vs a local mechanic but you can trust the quality and the experience. 5 Stars Bob! More

Two months after buying a certified preowned car, I was told I needed new brakes. Not one person in management responded to my concerns. Unethical and unprofessional. Buyer beware. told I needed new brakes. Not one person in management responded to my concerns. Unethical and unprofessional. Buyer beware. More

Absolutely horrible customer service they will not return your money after two days of driving the vehicle your money after two days of driving the vehicle More

This was my twentieth car purchase from this dealership. Everyone has been a very good experience. The latest was on Oct 31 Well done Paul Miller BMW and Tony Herrerra!! Everyone has been a very good experience. The latest was on Oct 31 Well done Paul Miller BMW and Tony Herrerra!! More

I cannot say enough good things about this dealership and my salesman, Peter. I purchased an off brand used car, and you would have thought I purchased the most expensive BMW on the lot. Honest, forthcoming, my salesman, Peter. I purchased an off brand used car, and you would have thought I purchased the most expensive BMW on the lot. Honest, forthcoming, considerate - Peter and the team generated my complete confidence in the entire experience. I’ve purchased enough cars in my life to recognize integrity and that is exactly what I found in all my dealing with Paul Miller - BMW. Highly recommend! More